Marlin Riddell
Mar 29, 2022
Warehouse Worker
Pretty reasonable price from other places I been looking at. Real good & friendly (Customer Service)
Recommended: Yes
Jeremy Martin
Nov 16, 2021
Decent Storage
Good price. Helpful staff. I can't ask for much more.
Recommended: Yes
LEXIE BROWN
Oct 15, 2021
hsppy with the experience
great customer service. The unit was bigger than I expected :)
Recommended: Yes
Michael C
Apr 03, 2021
Very accommodating
Steve is a great employee- helped loading to second floor.
Thanks
Recommended: Yes
Nicole Taylor
Jan 25, 2021
Cool.
Thanks a bunch. I really do appreciate it.
Recommended: No
william
Mar 22, 2019
Recommended storage facility
Recommended storage facility great move in specials very customer service orientated friendly staff
Recommended: Yes
william
Mar 20, 2019
great staff and pricing, move in specials
staff is great, move in specials and pricing
Recommended: Yes
Antoinette vitone
Feb 19, 2019
Great place
Best storage hands down would refer everyone
Recommended: Yes
Lorena
Feb 11, 2019
Best storage experience
Friendly staff, fast, no hassle paperwork, great deals! Clean. I will definitely recommend and use again if ever needed.
Recommended: Yes
Ashlee
Aug 29, 2018
I moved into the storage with my reservation
The staff is attentive and nice.
Recommended: Yes
Eunice
Jan 26, 2017
Very friendly staff
Very helpful staff and courtious
Recommended: Yes
Steffanie
Jan 26, 2017
Amazing people and clean place
Quick service and easy to get to
Recommended: Yes
M
Oct 09, 2016
Reasonable and friendly
First months rate very reasonable. They have a forklift to help you move items to the 2nd floor.
Recommended: Yes
Paul
Oct 03, 2016
Very helpful staff.
The storage facility staff were helpful in setting me up with a unit. The fork lift operator was very helpful in getting my items into my unit on the second floor.
Recommended: Yes
Cynthia
Oct 02, 2016
They are awesome!
I, of course, left thinking about a storage unit to the last minute but they saved the day. Not only did they have the perfect storage unit for me, they also sent a truck to move my things and the whole thing was easy and stress-free! I will absolutely recommend this place to all my friends.
Recommended: Yes
Fara
Sep 02, 2016
Very helpful
They were very patient and understanding during my dimelma. Great customer service!
Recommended: Yes
Tami
Aug 24, 2016
Nice people and facility.
I would recommend to others looking for a place to store your things for a reasonable price.
Recommended: Yes
Yilin
Aug 16, 2016
Friendly staff and good prices
The staff were great and helped me move into the storage unit. It was on the second floor but they used a fork lift to help me move my stuff up there. Prices were the best in town. They sell locks on site and insurance is included with the price
Recommended: Yes
Don
Jun 16, 2016
Good place. Excellent service.
Very happy with renting here. Good price and excellent service.
Recommended: Yes
dena
Jun 13, 2016
EASY, FAST, VERY NICE AND HELPFUL. FREE TRUCK WAS GREAT TOO
I RESERVED AND MOVED WITHIN A FEW HOURS. SUPER EASY. And the free truck rental was a saviour!!!!
Recommended: Yes
Chloe
May 28, 2016
Amazing management
The management and staff were great! I felt confident leaving my belongings in their storage units.
Recommended: Yes
Rosy
May 23, 2016
the price was right
It was easy to book, the guy at the front desk was helpful.
Recommended: Yes
Brooke
May 09, 2016
They were extremely accomodating, friendly and helpful. The price was great and service was wonderful. I didnt care for the location.
Recommended: No
Zoeie
May 03, 2016
Clean and Easy
Everything about the storage was great. The only hard part was trying to get everything in before 6 pm. Other than that my unit was very clean and the customer service was great.
Recommended: Yes
Damon
Apr 21, 2016
Good all around. Price, service, cleanliness, location
Thanks for all your help . The staff friendly and helpful. Good place.
Recommended: Yes
Garland
Apr 10, 2016
Nice Facility and Great Customer Service.
I needed a storage quickly, and at a good price. This place met those needs. Great Customer Service is always nice and this place provides that. Levi could not have been nicer and he answered all of the questions that my Wife and I had in a professional manner. A big plus is that they provide a truck to move my big items, very helpful. Nothing but POSITIVITY.
Recommended: Yes
Adrienne
Feb 27, 2016
Exceptional Customer Service
I wasn't expecting much from a storage facility, so I was pleasntly surprised by the two employees I met.
That said, I would have liked to see that actual locker in better condition, i.e., lighting, removal of water on the floor.
Recommended: Yes
Connie
Jan 11, 2016
Small for price with very difficult access.
Unit was small for the price, Difficult to access since I can't get my vehicle close to door. No access at all after 6:00pm. I will not be renting for long. Manager was nice.
Recommended: No
Susan
Dec 30, 2015
perfect services.
I would recommend it to a friend.
Recommended: Yes
Rebecca Sierra
Dec 20, 2015
Friendly & Professional Staff
Nothing is more unprofessional than witnessing another customer getting better or worse customer service especially when in trasition. A-American Self Storage - Valley Road
2075 Valley Rd, Reno, NV 89512 The Friendly, professional, & efficiant staff who treated everyone equally & without judgment. Thank you A-American!
Recommended: Yes
Tammy
Oct 23, 2015
Very helpful staff
Price a little high for me but good facility. They we're very nice.
Recommended: Yes
Ross
Oct 13, 2015
It was good the guy there was helpful and personable, and the whole experience was positive
Recommended: Yes
Lisa
Sep 07, 2015
Recommended: Yes
Amanda
Sep 03, 2015
Very nice! Quick to come help unload with a fork lift
Recommended: Yes
Vivien
Aug 29, 2015
Easy and Convenient
The check in process was quick and easy. The staff was very helpful and friendly. The prices were some of the best I found in town for the space. It is a little difficult to pull in to the location but it is on a side road with little traffic. Entry and exit with personal code is a breeze. I would highly recommend considering this storage location.
Recommended: Yes
楔慮
Aug 29, 2015
to contest
I have used your facility before and I have found it to be a safe place for my things. Service was curious patient and they will inform me with the ins and outs of storage units.
Recommended: Yes
Sylvia
Aug 16, 2015
amazing customer service
they were all so wonderful. Helpful and nice. The facility is clean and run efficiently.
Recommended: Yes
Sherry
Aug 08, 2015
Friendly, clean,affordable
First month free, extremely friendly and helpful, we are on the 2nd floor and they lifted everything up by our unit for us to easily move in, clean
Recommended: Yes
Scott a.
Aug 08, 2015
Good people, good facility
The staff is very helpful very nice clean units. My only complaint is the gate hours. If the sun is up, I need access to my storage.
Recommended: Yes
Lacey
Jul 28, 2015
They were super helpful
Other than a mishap that included a credit cards expiration date, the storage facility was pretty rad. They always managed to help me and were never rude.
Recommended: Yes
Erica
Jul 24, 2015
Very easy in - out
Easy to do business with, the place is pretty secure & close to town
Recommended: Yes
Ana
Jul 23, 2015
Great storage facility. Would definitely use again.
I highly recommend All American Storage. They were very reasonably priced and very helpful.
Recommended: Yes
Charles
Jul 15, 2015
Recommended: Yes
Tammy
Jul 12, 2015
Was treated so well!! Blaine was very sweet and helpful!!!
Great place and easy to get to!!! Everyone has been so nice!
Recommended: Yes
Jason
Jun 25, 2015
great customer service.
i am very impressed and would definitely use this service again.
Recommended: Yes
Carol
Jun 19, 2015
They people on staff were extremely kind and helpful, I can't count how many times they offered to help us move. Absolutely enjoy when I go there
Recommended: Yes
Judy
May 14, 2015
Quick easy and cheap!
It's my first time using a storage unit, and A-American Self Storage on Valley road made it so quick and easy! Their prices are very reasonable -- plus they are very considerate to U of Nevada students and are willing to work with them. They have deals for U of N students as well! They are very friendly, and I am glad that I chose to store my items with them.
Recommended: Yes
DOUGLAS
Mar 08, 2015
quick check in,everything as describe, no unwelcome surprises.
Recommended: Yes
Natalie
Oct 06, 2014
It seemed a little hectic, and it was difficult to retain anyone's attention for very long. Maybe it was because it's the beginning of the month, but I felt rushed and a nuisance when trying to view the spaces, review the paperwork, and go over the various rules and amenities. It was like I was in the way...
Recommended: Yes
Amanda
Jul 19, 2014
Recommended: Yes
Chris
Jul 17, 2014
Value is good compared to other facilities nearby. Good customer service but facility is dusty ( might be due to nearby construction )
Recommended: Yes
Gina
Jul 09, 2014
Fast and helpful
Recommended: Yes
Patricia Kassinger
May 15, 2014
problem with reservation
While I keep getting notices that I reserved this unit, when we went there to move in, they had no record of it.
They were able to give us a unit though, so it didn't really matter, but it was a bit frustrating.
Recommended: Yes
Crystal
May 12, 2014
Very good.im glad I found this place . couldn't be any happier.
Recommended: Yes
Gloria
Dec 26, 2013
Great place def. Recommend great customer service
Recommended: Yes
Marcie
Dec 20, 2013
Good professional.
Recommended: Yes
Dannyn
Dec 05, 2013
The whole experience was quick and easy the staff were great and the service was amazing than
k you
Recommended: Yes
Regina Dow
Dec 03, 2013
Nice staff
We were helped very promptly and efficiently on arrival; reservation made was immediately located, and paperwork completed.
The forklift and metal "cage" used to transport our belongings to a 2nd floor unit was absolutely useful in moving our 2 twin mattresses and a mini-refrigerator ,even though there were no elevators. The unit was adequately clean; I would suggest bringing a large tarp or floor mat to protect items such as our mattresses (on the floor )if you have items like that- we just didn't think of it. As we forgot to bring our own padlock, they were able to sell us one.
The 1st unit we were shown had not been cleared out and contained something nasty, but we were quickly shown a 2nd unit which met our needs....no complaints!
Facility is conveniently located off the I-80 for a quick "in and out."
Recommended: Yes
Keri
Oct 17, 2013
Everyone at this place was very nice and helpful. No complaints I would recommend to my friends
Recommended: Yes
卡牡
Sep 01, 2013
Very affordable and truck made move-in easy!!
We were strapped financially and wanted to move my ex's stuff, so their $19.95 move-in promo with truck rental, etc. helped out greatly! The phone people were helpful, but I think I still needed to give them info even though I had already done that online or over the phone. Helpful staff, elevator would be helpful, but fork lift is good.
Recommended: Yes
sasha
Aug 15, 2013
Very friendly and helpful customer service. No elevator to second floor storage but they have a forklift and they lift your stuff to the second floor for you.
Recommended: Yes
Tanna
Aug 07, 2013
Recommended: Yes
Saundra
Jul 25, 2013
Fantastic customer service. Assisted with rental truck turn-in issues that didn't have anything to do with their business and didn't directly benefit them. Far more helpful than I expected.
Recommended: Yes
Anne
May 26, 2013
Recommended: Yes
Cathie
May 21, 2013
Very helpful, easy to use, minimal fuss
I had no problems with this facility.
Recommended: Yes
Morgan
May 21, 2013
Recommended: Yes
Karen Kirbis
May 01, 2013
I am pleased with my choice of storage facilities!
I believe that I made a good choice here. The customer service was outstanding and those 2 guys were wonderful! They work with you and are very pleasant. the price is pretty good to!
Recommended: Yes
Inhong
Jan 31, 2013
Service is good, but have concern about security. And the storage was fulled with garbage and dirty. Overall I am ok but I don't want to recommend this to others.
Recommended: Yes
Rachel Blazek
Jan 31, 2013
Great Experience
Both staff members I spoke with were extremely polite and helpful. They worked with my situation and were very nice to my son (who the unit was for). The overall process was quick and easy. The price was great and the facility was clean. I would recommend this facility to anyone looking for storage.
Recommended: Yes
Yvonne Pedro
Aug 14, 2012
AWESOME SERVICE AA+++... I'm satisfied!!
Storage facilities are nothing new to me. I've stored my goods with a few storage facilities in other states. A-American has satisfied this picky, hard to please and critical person. The customer service was speedy, accurate and excellent. The facility is always clean. I would definitely recommend A-American Valley Road.
Recommended: Yes
Megan
May 26, 2012
Very good value
The office staff was very helpful and willing to answer questions. This is a very good location for university students storing stuff over the summer break. Highly recommended.
Recommended: Yes
Sue
May 21, 2012
Great price and people!
I would recommend this facility. I needed it to store my college son's stuff over the summer. It is a great location and price
Recommended: Yes
Susan
May 15, 2012
Perfect for UNR Student
We rented 5x8 for summer to store furniture, clothes, linens, etc. Staff was more than helpful and we were done very quickly.
Recommended: Yes
Heidi V.
May 04, 2012
Top Notch!
Simply one of the BEST Experiences I've ever had at a Storage Facility - and in the Military I moved 47 times.
The office staff was wonderful. The forklift operator was amazing. He efficiently bounced back and forth between us and another person, suggested the best possible positioning and took extra-special care with my antique - yet still operating vacuum tube TV.
I've taken years to downsize from a 1,500 sq foot, 3 bedroom house to a 16x12. A-American Self Storage's helpfulness made the entire process worthwhile!
Recommended: Yes
