J S McElhinney III
Dec 07, 2024
Reasonably close RV storage
The check-in process is quite tedious. But I believe that’s true everywhere. It’s all digital so initialing and signing your name is tricky with a mouse. The first spot I was given was too tight for me to get my rig into. I found a larger one with nothing in front of it so I could back straight in. But there was a transfer fee and higher charge even though there were three of these spaces empty side-by-side. In addition, the documentation had to be completely done over. You would think once my account was set up everything I initialed and signed could’ve been transferred to the new space, but it couldn’t be. The staff was apologetic and friendly, but the policies of the company are inflexible and not customer service oriented. Since it’s all done on computers, they are not allowed to make modifications without higher authority.
Recommended: Yes
Dave Hill
Oct 30, 2023
Great people
Alanna was superb in helping our company obtain and moving in over the weekend. The unit accommodated all of our office furnishings and files. Will recommend this facility.
Recommended: Yes
SMSW
Sep 21, 2023
Alanna is super helpful
Great value and location! We started the rental space process online and via phone. The site manager, Alanna, completed the rental details when and we moved in with zero issues.
Alanna is super helpful and most professional! She answered all of our questions and more.
Absolutely recommended!
Recommended: Yes
Karen and Bryan
Aug 25, 2023
clean and convenient
We were looking for a storage in Reno not too far from the airport. We found Desert Highlands based on price and location. It was easy enough to reserve a space. This location was clean and very safe. The manager seemed to care that all clients were vetted and had the proper paperwork. I feel very secure knowing that our vehicle is safely stored.
Recommended: Yes
Michelle H
Jun 02, 2023
Alanna made the process so easy and she was so incredibly wonderful!!
10/10 would recommend!! Can’t beat the price and the customer service was outstanding.
Recommended: Yes
Scott
Mar 22, 2023
Move-in
Alana was extremely helpful and very pleasant during our registration and move-in process. We really appreciated her customer service.
Recommended: Yes
Vicki
Dec 23, 2022
Excellent
Alanna super helpful! Love the location and the safety features.
Recommended: Yes
Darrell Cox
Apr 24, 2022
Manager=woman on power trip
This place sucks, well not the facility it’s self but the manager. I went in behind someone that was already going in and didn’t punch my code in, one time. So she cut my hours to office hours. Like that’s not inconvenient or anything. If they are so adamant on you punching in your code every time you go through the gate then I feel like that is something they should stress to ppl when they are filling out the paperwork.
Recommended: No
Shani
Feb 11, 2022
Helpful friendly staff
Easy paperwork and super friendly caring staff
Recommended: Yes
LThomas
Jul 13, 2021
They care about customers!
They’ve been very friendly and patient with our situation when we had glitches on our end—not theirs! They treat you like people, not just numbers!
Recommended: Yes
Laura Schaechtele
Jun 29, 2021
Returning user…
We have used DHMS before and recently returned because we ran out of room in our attic. We loved the people there then, and we still love them!! Convenient and we feel safe leaving our items there!!
Recommended: Yes
Crysta
May 30, 2021
Great view, sweet & funny staff, and fast move in.
Took only about 20 minutes paperwork and all to start move in. Great conversation and smiles included. Beautiful view from the higher storages. Having rented a few storage units over the years, this property feels safer than any of the others. The property and units are clean. Will be the first place I recommend to anyone if needed.
Recommended: Yes
Carrie
May 22, 2021
Great service
Excellent service. However, they were advertised to have a veteran’s discount but when I got there her paperwork only was for active military. I showed her the ad that said retired veteran included and she was going to talk to management to verify.
Recommended: Yes
Denise Squires
Apr 26, 2021
Very nice, clean facility!
Desert Highlands is very clean, with good drainage and enough space to easily drive to your unit. We were pleased to find that the top is insulated. Jaden made the process quick and easy.
Recommended: Yes
Brett Needleman
Mar 04, 2021
Great customer service.
They called me prior to my move to confirm our move in and schedule an appointment to sign documents. They were in time with our appointment.The registration went smoothly and our move in went perfect. The facility is clean and secure. 5 stars all around. Thank you Desert Highlands mini storage for the excellent experience!
Recommended: Yes
Scott Kleine
Jan 29, 2021
Clean facility
Easy sign up with great location. Fully gated secure storage.
Recommended: Yes
Jennifer Taylor
Jan 15, 2021
Great Storage Unit Facility
This is great storage Unit facility. Always clean and the office staff especially Alanna, is always friendly and so helpful. Best customer service that I have had at a storage facility.
Recommended: Yes
Eric Kallgren
Jan 01, 2021
Easy and convenient !
The staff was very helpful and friendly.
Recommended: Yes
Eduardo
Aug 11, 2020
Excellent
Found what I was looking for, I’m happy
Recommended: Yes
Krisy
Jun 03, 2020
Best storage place I've ever been too.
Very friendly staff! Security gate great, need code to go out too. Very clean and safe. will recommend to friends!! Also have rv parking.
Recommended: Yes
