Public Storage - Amherst - 2855 Niagara Falls Blvd

Very professional and quick

The young lady Jazzy that was helping me did a amazing job she went over every detail even when I had to change the size of my unit she didn't get frustrated or upset she went over and beyond and was more than helpful

Recommended: Yes

Wrong unit?

Unfortunately after we moved everything into storage we got a call saying that the stuff was in the wrong unit. we were already on the highway heading back to Boston and had to turn around and move everything to a different unit. Was that really necessary?

Recommended: Yes

Customer service was excellent!

Great customer service and the unit was clean!

Recommended: Yes

Very please with services

Was clean and staff friendly and I loved that I had a discount my first month

Recommended: Yes

The Perfect Storage Company

When you’re in the military and constantly moving, it’s very stressful. Public Storage was considerate and helped me pick the right storage unit. They listened to all my concerns and offered me suggestions. The employers are all helpful. I’m very happy with the service they have provided to me getting set up. I highly recommend Public Storge!

Recommended: Yes

Your company is and staff are great...

Your company is and staff are great gentlemen from another storage on millersport came to place on niagara falls blvd in amherst to help me get set up there even after the site had a bad plumbing problem he stayed till I was totally in the units to be there if I needed a hand keep up the great work and highering people like him

Recommended: Yes

very easy experience

very easy experience

Recommended: Yes

The Manager at Amherst

The Manager, Joey, is awesome!!! He was very helpful, courteous and respectful. He made the rental process very easy and stress free. Public Storage should consider themselves very fortunate to have this young man working for them.

Recommended: Yes

Excellent service.

Excellent service.

Recommended: Yes

It was good

It was good David was not only helpful, but he also gave good advice on how to keep my items safe and secure from any damage. Thanks David

Recommended: Yes

I had an amazing experience

I had an amazing experience. The woman behind the counter was very helpful and charming. She explained everything well and the space was clean. I was in and out in no time. Great hours, great location.

Recommended: Yes

Excellent experience so far but I wish...

Excellent experience so far but I wish there was lights in the storage unit at night

Recommended: Yes

Onsite manager did a fantastic job...

Onsite manager did a fantastic job explaining everything she was very pleasant and courteous

Recommended: Yes

Very bright and clean

Very bright and clean

Recommended: Yes

Rented here for a few months. Very convenient and clean place. Karen helped me with everything I needed.

Recommended: Yes

Very happy !!

Real nice place and helpful staff, I would recommend this place to everyone I know.

Recommended: Yes

Acceptabe Registration Process With Several Faults

When we checked in the facility, all went well until the manager discovered that he could not print out our paperwork which he had already competed. The previous shift had done diagnostics on the printer and he could not get it to work. Had had to fill out everything by hand and had me sign the manually completed paperwork. The available unit was at the opposite side of the gate - quite a walk. My wife and I are both disabled and it was hard to walk from the office to see the unit. It would be a good idea for all Public Storage sites to have golf carts so it would be easier to show customers their units for the first time. There was no seating in the office. We were in quite a bit of pain after walking to and from our unit. The only relief I had was to lean on the counter. My wife had to go and sit in the van while the paperwork was done. Seating should be in all offices. I did not like the fact that I had to get insurance at registration. This is not mentioned on your website as far as I know. While in general the initial registration process was acceptable, I fell that more should be done to accommodate all customers' needs.

Recommended: Yes

Stopped in to look at different size storages and the staff was very helpful in suggesting what I will need. Great location

Recommended: Yes

Best Public Storage in all of buffalo! The staff is nice, friendly, and will work with you to make sure all your needs are met stress free. I come here whenever I need to store items between semester sessions or out of town.

Recommended: Yes

This was my second time booking a unit from this storage location and the experience was even better than the first. A gentleman by the name of Marcellus made my appointment quick and efficient. The unit was cleared out and ready to be viewed upon my arrival and the account process was fast and simple. I highly recommend this storage location and big thanks to Marcellus for the help.

Recommended: Yes

My whole experience with this Public storage location was awesome. From getting the unit to closing my account I was treated with professionalism. Highly recommend using these folks if you're storing stuff. Kudos to Karen for doing an amazing job - super helpful, super knowledgeable, and super nice!!!

Recommended: Yes

Excellent

Very good service

Recommended: Yes

Great service

Made everything go smoothly and everything was to my liking

Recommended: Yes

Excellent Service at Check In

Well run and well maintained facility. Chris is a real assett

Recommended: Yes

The manager was very friendly, assisted helping me with large storage unit

It was a pleasure dealing with public storage, they made the move easier the stress of finding a large unit was relieved with assisance of the manager, she helped out tremendously finding me a unit for the big move, thank you very much for your assistance.

Recommended: Yes