Prime Storage - Bohemia - Lincoln Avenue

Easy and Friendly

I was very new to this and both employees were extremely helpful, polite and made me feel comfortable. Explained everything to me in simple terms. They made my transaction easy and brought me to my space cleaned it more and shook my hand pleasure meeting you! Now how can you beat that!!!

Recommended: Yes

I would recommend use you again to

I was never told there was a different address and that I needed a lock. We went to the location on my invoice could not find my unit. Had to call a couple of times to actually get into the unit.

Recommended: Yes

Tia was very nice and helpful

It was a pleasure meeting Tia she was very friendly, helpful and knowledgeable and very patient showing me a few different units so I could decide which one would work best for me. I really appreciated the time she took to help me decide. Thank you Tia! ЁЯШК

Recommended: Yes

Tia and Sean were excellent to work with.

Services are great , Tia and sean were a pleasure to work with.

Recommended: Yes

Great place

Very convenient, easy access, good location

Recommended: Yes

Fantastic customer service

The young woman that helped me was fantastic!! I can’t remember her name but she was a big help I’m my emergency

Recommended: Yes

Great

Everything was good quick an ez

Recommended: Yes

amazing price, what was advertized, was there

excellent all around ,everything done in about 15 minutes.. Thanks

Recommended: Yes

Perfect

Excellent service! No complaints

Recommended: Yes

Very good

Very good.an the lady was very professional an helpful.will definitely recommend it.

Recommended: Yes

Good Customer Service

Customer Service was very friendly, attentive, and informative. Great customer service resolution personnel/team on staff.

Recommended: Yes

First month not free as advertised

Thought first month was free….over the phone

Recommended: Yes

The process was quick and easy

The process was quick and easy

Recommended: Yes

Great transaction

Person behind the desk was very helpful.

Recommended: Yes

Great experience

Facilities appear to be well maintained. The service reps were very friendly and helped to answer any questions we had.

Recommended: Yes

Happy with the price and accessibiy

Some garbage outside by the units from previous residence I guess that should be clean up but other than that I'm very happy I would definitely recommend

Recommended: Yes

Very pleased needed units quickly staff very helpful

Place is very clean,staff is very helpful with info and I’m on my 3rd unit already

Recommended: Yes

Front desk young lady was fabulous

very happy with unit. I'm still moving in. Very happy. Convient location.

Recommended: Yes

Rude. High priced

The electricity didn’t work in my unit and they refused to repair it, stating electricity is free but it guaranteed. The rates had a dramatic increase. When I inquired as to why they said simply “supply and demand”. Total Nonsense . The rate increase led me to move out of one of the two units I had. After moving out of the one unit I was still charged a monthly charge. The clerk Emrik tried to say it’s because the unit was not empty or not swept clean. I had to show him a video I took of it swept clean before he would even attempt to reimburse me. He refused to give me a phone number to speak to a supervisor.

Recommended: No

Easy One Stop Shopping

Stopped into Self Storage inquired about a unit, was asked it I wanted to view one, was shown a model unit and advised on pricing structure and how they could easily set me up on auto pay - paperwork was computerized and efficient - was in and out w/a unit in less than 1/2 and hour at a great price w/auto draft where I don’t have to remember to log on each month and pay and they auto email me a monthly invoice/receipt. Couldn’t be easier - thank you Self Storage Management Team - your A+.

Recommended: Yes

Nice size units.

I'm happy with the Prime units. They are a good size to hold my belongings. I feel that in Unit #11 there is alot of dust and dirt that seems to blow under the door. It's not as bad in unit #545. I really like the front and back doors in my unit #11. I wish for the same price unit 545 had a back door and a light like Unit 11. But otherwise we are happy with our units. I hope the prices don't keep going up. If so, I will be forced to move and find something more affordable or get rid of it all. Thank you.

Recommended: Yes

It's a nice size storage unit.

It's a nice size storage unit. Wish the dirt and sand and dust didn't blow in as much as it does. My stuff is filthy. I've been there for a few years now and need the space you offer. So I can't complain. Since Prime has taken it over the grounds are much cleaner and nicer. No more three foot weeds in front of my door. I hope the prices don't keep going up and up because it will price me out of there and I'll have to find another less expensive solution. So far, it has been doable. Thank you.

Recommended: Yes

The place is clean and decent

The only problem is that I have only been at Prime for a few monthis. I came here because of the better price. Before I could finish moving from the higher priced unit, (less than 6 months) the price jumped $53 in one shot ! Again, in less than 6 months. Now I'm stuck paying 2 units at basically the same price! I might as well have stayed where I was. It actually has more room because the height in the other unit was at least 2 ft higher.

Recommended: Yes

Good place

Good place.......................

Recommended: Yes

Rude front desk. Very high rates. Security gate was left open for a month

Very expensive. Rates were increased and insurance became mandatory. The front desk is rude, they. Will not provide anyone with their corporate phone number. A week After moving out of one of the two units I rented they still billed my card for another month. The clerk refused to assist me, telling me the facility charges if the unit wasn’t swept clean. I had to show him a video I took of the unit empty and swept clean before he decided to go check for himself before making a note in the computer the unit was clean. He refused to give me the corporate phone number. I am still in the second unit, When my card expired I was charged $64 late fee. Once again I went in to the office and the same clerk Emrik once again refused to assist me. He insisted I pay the late fee. He still refuses to give corporate info or manager info. When I stated I’d leave a negative review he told me to go right ahead. I pay for a 24 hour secure unit, the am gate was stuck open for over a month, and the electricity doesn’t always work. When I asked if they would look into it they told me that they don’t charge for electricity so they will not be fixing it. The unit is pitch black at night therefore not accessible once dark. Once I’m able to find another facility and get a moving van I’ll be leaving.

Recommended: No

Convenient ground floor storage facility, clean and well-maintained.

Facility maintenance upgrade was awesome! Choice of operations performed indicates that mgmt (or MRO !) is knowledgeable of subject. Counter people are informed, courteous, and helpful.

Recommended: Yes

Storage unit fee increase and insurance fees

I have not been satisfied since Prime Storage took over ownership of Mr. D's Self Storage. My storage unit fee increased and I now have to pay an insurance fee. I do not have very valuable items in my storage unit. A nasty manager (do not know her name) called me last summer and told me that my payment was late. She said I would be charged a late fee and also a lock would be put over my lock to prevent me from entering the unit. She was very rude and unprofessional . I called the main office and had a general manager waive the late fee and have the lock removed from my unit. I never had a storage fee increase or a problem with Mr. D's for all the years that I leased my storage unit. I would have my items removed, but unfortunately I am having personal issues that take priority over this matter.

Recommended: No

Yes, I would recommend this place.

The guy in the office is so nice and friendly.

Recommended: Yes

Ground is always littered with nails and debris, gate is not working

Been a tenant for over 2 years and have paid consistently on time. Rate was raised without notice, ( rep at the office said email was sent but I never received it) Representative is lot left to be desired. Informed him about a broken keypad at 911 Lincoln Ave and still has not been fixed. Have more nails embedded in my tires than I can count. Homeless situation has improved somewhat but still exists. Place was taken over from a private owner so are the problems.

Recommended: No

convenience

its easy access to units, the place is really clean now,

Recommended: Yes

Customer Service

The young man (with the pleasant accent) who works at the front desk is awesome. He is so friendly and professional every time I'm there. The last time I was having trouble with my lock and he came right over to help me. He's the kind of employee I enjoy dealing with.

Recommended: Yes

Nicer then the average storage facility

24 hour access and kept clean. Well lit and wide lanes between buildings

Recommended: Yes

Excellent

safe clean easy access friendly

Recommended: Yes

Happy with the unit and location

The unit I took because it was closer to me house.. the price was cheaper then what I was paying at the other place.

Recommended: Yes

Nice upgrade by new owners.

Have used the place seversl years cause of location. New owner's cleaned it up and improved all conditions. Set up online operation making it very convenient.

Recommended: Yes

Price went way up. Moving out soon

Mouse droppings all over my stuff. Price has gone up significantly. Not worth it

Recommended: Yes

Too Expensive

Since Prime took over over my rate has gone up $45/mo on my unit and the only justification was to bring it to market levels.

Recommended: Yes

Convenient and a great value!

No nonsense or gimmicks! Price I was quoted was the price I paid. Secure, clean and very friendly staff

Recommended: Yes

Wouldn't recommend

When I secured my unit I was told I would have electricity in the unit and it would be cleaned before move in. It was filthy, and still no electricity in the unit (a year and a half that I've used it). Rates have been raised twice, the entry gate is always left open because it's not working (even after a brand new one has been installed), and you can type any 4 digits and gain access to the facility. I would definitely not recommend this facility to anyone.

Recommended: No

I wouldn’t recommend prime storage to anyone

Since prime has taken over Mr.D’S my rent has gone up three times, I’m forced to pay your insurance, snow removal sucks and you took away our use of a dumpster

Recommended: No

Bohemia

The place is always a mess. Security gates usually do not work. Section of the fencing is miss so anyone can get in. Landscapers blow the driveways into the units causing leaves and dirt inside the units

Recommended: No

Easy access.

24 hour access helps me get in and out anytime

Recommended: Yes

Does the job

I have used this storage area for years even before when it was Mr D's. I would have given it 5 stars but i didn't appreciate being forced to buy the insurance for the unit when prime took over

Recommended: Yes

Excellent place.

A clean, very spacious, excellent storage place on the Island.

Recommended: Yes

Like the 24 hour access

Customer service is a little lacking but overall the place is good. Don’t like that they raise the rent every 6 months especially when you’re on automatic bill pay.

Recommended: Yes

Overpriced slow to deal with anything and poor security

After it snows it often takes days till I can get to my unit. Additionally since it snowed weeks ago there has been a gate wide open. How come my rates went up by over $100 per month and the security got worse?

Recommended: No

I don't want to pay for insurance and I don't need insurance

I do not want to pay extra for insurance ! We only keep sheet metal and some flex in there and I don't need to insure it.

Recommended: Yes

Garage door doesn’t keep dirt out

Too expensive and forcing insurance is annoying . I pay less for a whole year of renters insurance .

Recommended: Yes

storage

I found that this was one of the better storage places

Recommended: Yes

Horrible customer service at this location. Very nasty

I wouldn’t recommend! Based on customer service onsite. I called with an inquiry and the male I spoke with (I believe his name started with an E, he wouldn’t give his full name or employer I’d info to call the district manager) he was very nasty refused to give an email or another way to contact anyone but him. I was supposed to get a return call within 48hours. That never happened, that was over 2 weeks ago.

Recommended: Yes

Pricing is just too expensive

Facility is nice but since Prime took over the price has gone up without valid justification.

Recommended: Yes

Nice place

Help is very good. And very helpful

Recommended: Yes

IпёЏ am leaving another storage company after 5 years

From the moment IпёЏ requested Online, received timely responses, follow ups the next day and IпёЏ had my storage with no issue.

Recommended: Yes