Amelia Gates
Jul 31, 2024
Elevator trouble
The elevators seems to have some trouble. One never worked, and the other one would close immediately after we got it open. It would force close on us as we were moving our cart out. Also wouldn’t shut at times…. Very difficult to work with. Added time to the move.
The security code on the elevator also wasn’t working.
Recommended: No
Alberto Rivera
Oct 09, 2021
The best, great staff, & affordable
I was at public storage, the are the worst. If this was a game of chess. CubeSmart would be a king and Public Storage a Pond. I cannot say it better, your the best.
Recommended: Yes
Laura Willoughby
Jul 29, 2021
Good Value Storage
Not fancy, difficult to navigate , but clean with a very nice
staff. Don’t expect bells and whistles, but you don’t pay for them.
Recommended: Yes
gary lunsford
May 19, 2019
Great sraff
Very easy process of scheduling and moving my stuff into my cubicle
Recommended: Yes
Morgan
Mar 17, 2019
Easy and clean
Good people. Relatively clean. Easy access.
Recommended: Yes
Jose
Aug 03, 2018
Great service and price
Excellent customer service checking in!
Recommended: Yes
Randy
Mar 23, 2018
Great place, wonderful workers
The space was clean, and everything was organized for a quick move into. Very happy with all the elements of this Cube Smart space!
Recommended: Yes
Kelen
Feb 28, 2018
terms of contract unfair to customer
The service provided was amazing. Ivy is 10 plus in her customer service assistance. I was only puzzled about the increase the facility can do at will within the first 6 months of contract. It feels SO VERY wrong. It has forced me to pay in advance to avoid the fee. Super unfair.
Recommended: Yes
Victoria Phillips
May 27, 2017
Good service and clean place.
The reps were very helpful and kind.
Recommended: Yes
Victoria
May 25, 2017
Good service
The rep was very helpful. We were able to find a storage place that was close and had great customer service
Recommended: Yes
Lawrence
Mar 21, 2017
Easy to get in and out
very affordable prices too. The only thing I hate is that you need to keep entering a code to use the elevator
Recommended: Yes
Esther
Feb 03, 2017
Quick and simple with good service
I initllaity thought moving my stuff into storage was going to be a nightmare. I found a few places around the city that were overpriced and in the middle of nowhere, then I found CubeSmart. It was less then 20 minutes from my place, a good size, and totally affordable. With a quick call a customer service representative answered all of my questions and held a unit for me that I sheninformed me would not be rented out until I came to look at it. When I did come in the unit was spotless and we got a great deal.
Wonderful customer service, great location, and great price. There's not much more you can want.
Recommended: Yes
Gena
May 26, 2016
Glad I found them
Cube smarter gave me a great deal and the staff where so friendly and helpful. The facility is clean and well maintained. I feel safe knowing that my items are safe there.
Recommended: Yes
emily
Apr 11, 2016
Storage space
Nice place, hard to find the entrance to it on foot, but the people were really nice.
Recommended: Yes
Tanvir
Sep 01, 2015
Good quick experience
The employees were very nice and showed me the unit, the unit looked clean and spacious.
Recommended: Yes
nestor
Aug 31, 2015
A clean, accesibible and efficient system with cordial treatment.
A consider CubeSmart to be a clean and well administrated alternative to one's storage needs. Longer hours would be extremely helpful (10pm) even if the rates went up reasonably. Most working people can get to their storage till after 5 or 6.
Recommended: Yes
Ben
Aug 03, 2015
Offers a great deal on storage for a quality unit. As with many storage units, some hidden terms (insurance, undisclosed restrictions on the 'free' move in). However generally very pleasant to deal with but with variation between some of the managers. Security looks good on the surface but it's a little bit of a facade. Units are relatively clean though some are better than others.
Recommended: Yes
Patricia
Jul 28, 2015
the service was one of the best everyone was willing to help and very friendly
will recommend others tom use your company
Recommended: Yes
Joel press
Jul 24, 2015
excellent facility
exellent servie . very helpful staff
Recommended: Yes
Tom
Jul 23, 2015
Clean storage place.
Everything went fine with the move in.
Recommended: Yes
Mark
Apr 07, 2015
A good deal
If you live in Manhattan and don't want to pay the outrageous prices for storage in the city, you might try this CubeSmart location in the Bronx. It's clean and decent, and super cheap. Easy to get to if you have a car...just over the Madison Ave bridge.
Recommended: Yes
Elizabeth
Jan 06, 2015
I think the customer service at the facility was beyond great but I haven't really been there long enough to know how good the security is I hope it is as good as the service.
Recommended: Yes
Mlaﾄ疎n jurkovic
Dec 25, 2014
inspires confidence
The staff is very communicative, and the facility is professionally kept
Recommended: Yes
Jennifer
Nov 19, 2014
Clean. Paperwork slow. Staff solid.
Recommended: Yes
campbell
Nov 18, 2014
very easy
Recommended: Yes
Mitch
Oct 29, 2014
Very good value and efficient, great customer service. cleanliness is ok, and security seems solid
Recommended: Yes
Christopher
Oct 21, 2014
I had a great experience at CubeSmart!
Recommended: Yes
sharon
Aug 05, 2014
Recommended: Yes
Diane
Jul 04, 2014
I had to change my reserved /move in time and was not told I lost the promotional rate of $58 per month over the phone. So instead I pay $75 plus all the extras. The key was very expensive and was I was not reminded to bring a key and the facility location only offered $18 key. On our way to the unit we passed by three to 4 large units with open doors which appeared to be retail stores/ day time housing for groups of 5 or more people that hang out there to -- enjoy the AC? The unit floor was dirty and i had to ask for it to be cleaned as it was not offered.I felt I had experienced a bait and switch on the price - staff did not seem willing acknowledge my reservation during promo and pretended to not see prior res in afternoon when in the morning on phone they had the reservation. Desk people were polite but obviously do as they are told to rip off the move-in customer, not acknowledge I was an existing Cube Smart customer in Poughkeepsie NY . I didn't have the time to switch to Manhattan Mini Storage that day so I'm stuck until this fall with your creepy facility. I had planned to go to and from facility once a week to add and or take out items - the environment doesn't seem safe for any evening entry or exit. All in all -- I rate this place a 0 out of 5 stars. Looking forward to move out day!
Recommended: No
Matt McNulty
May 20, 2014
Smooth sailing
Great customer service. Great price. What more can I say? Highly recommended...
Recommended: Yes
fima
Dec 28, 2013
very happy
i had to receive my delivery on Christmas eve. The staff were very helpfull with the delivery and accommodations. They even stayed overtime on Christmas eve to help with the accommodations!!! Great facility and staff!!
Recommended: Yes
Loquan
Dec 03, 2013
I could not believe the great price of the storage. I did some research and did not find any good price range until I came to the web site. I want to thank you so much for all the help I get from you guys. the friendliness was outstanding, again thank you.
Recommended: Yes
ANDREW
Aug 06, 2013
Good except for a terrible 2" lip getting into the "E" unit, which was terrible for getting a dolly loaded with boxes into the storage unit.
Recommended: Yes
Gloria Wise
May 08, 2013
Customer Service
The representative did not want to help us because it may require her to go past her alloted time of pay. We rented with a competitor. The amount of time she spent arguing with us (about 20 minutes) was equivalent to amount of time needed to complete paperwork and move in.
Recommended: No
Michelle
Aug 21, 2012
Recommended: Yes
