Public Storage - Bronx - 367 Southern Blvd

Rude female manager and promotion was not honored

I was promised a 10 x 10 first month $1 and $177 a month after that. I arrived to the storage unit and moved in Feb 2nd at around 2:11 pm. Today is Feb 11th and I'm being charged $241 for March 3rd. To make matters worse I call customer service only for them to tell me they can't help me . And it only gets better she told me the storage location I went to canceled my reservation on Feb 2nd and changed my moved date to Feb 5th and made a new reservation date for Feb 5th when I was already moved into the unit Feb 2nd. I wasn't even near the storage unit Feb 5th for any transaction to be authorized and charged on that's date. The female manager at this location was so rude and disrespectful after a 17hr drive and moving an entire 3 bedroom into a storage unti she got an attitude over the number of carts I had and proceeded to tell me " If you got a problem you don't need to use no cart " the only thing I implied to her was that it would be faster for me to move my things if I had more than one cart I only had 2 people helping me move my things and I had less than 3 hrs to unload the truck and head to the 5th floor. I felt overwhelmed and disrespected and just left it alone. I spent alot of money moving and was hoping that the storeing my things would make me feel at ease but at this point I'm ready to sell all my stuff and just call it a day.

Recommended: No

Good customer service

Pretty simple to access. Good customer service.

Recommended: Yes

Great

Outstanding customer service would definitely recommend to anyone

Recommended: Yes

Nice service

Pleasant move experience. Convenient location.

Recommended: Yes

Package

Customer Service was good, unit was clean

Recommended: Yes

Price is reasonable but elevator could be better

The only negitive thing 8 have to say is that the freight elevator need to be more user friendly ad it was difficult to use. Aside from that, everything else was fine ЁЯЩВ

Recommended: Yes

Very Good

Pro: Easy Access Good rates Nice staff Clean Con: Slow elevators Carts could be better/bigger Not many loading docks

Recommended: Yes

Savings through online reservations

The customer service clerks were very helpful and courteous. Ahead of my move one suggested that I make reservations online to save money and because I did I was able to get the unit I wanted at a lower rate. I have been storing with Public Storage for 5 years and in the past I had always done things online, but because I had not moved in a while it was nice to be reminded of things I can do to save money. Overall great experience!!

Recommended: Yes

Customer Service Excellent / Hours & Facility not as great

Customer service there is excellent. Hours are not good. The units of the same size were actually not. I saw one that had a support beam that took up space so I asked to see another which was by itself down a hallway and larger than what it was categorized as by a couple square feet.

Recommended: Yes

A very productive and positive...

A very productive and positive experience

Recommended: Yes

The location is great

The location is great - right off the 6 in Bx. Ronald was especially helpful in finding the right unit to rent, at the best price. Highly recommend this place and the staff!

Recommended: Yes

Easy in and out ..

Easy in and out ... thats it

Recommended: Yes

Elevator

Hello, I've stored with Public Storage some years ago and along the way I've referred 3 family members. Service provided by your team members has been good but I must say that you need to do better as far as keeping your main elevator working especially on a weekend... In the years I've been visiting your facility i've come across it being Out of Service numerous times including this past weekend 2/23/19 when I opened a new account. For a company that provides the service you do, there is NO excuse as to why your main elevator should be out especially if its not the 2nd or 3rd time in my personal experience. Get it together... Thanks

Recommended: Yes

great service

our agent there was fantastic and very helpful, the location was clean and well lit everything was perfect thanks to a super employee,

Recommended: Yes

Great prices

Great prices

Recommended: Yes

Everything was good

Everything was good

Recommended: Yes

I was very pleased with the services...

I was very pleased with the services provided to me at this facility. The staff was very pleasant, courteous and attentive to all of my questions and storage needs. I felt very welcome and my move in was a great experience. I certainly appreciated the professionalism and detail oriented individuals who work here, that has given me confidence and reassurance that my belongings will be safe here.

Recommended: Yes

Dejanee had great customer services...

Dejanee had great customer services skills. Was able to answer all questions and give us all the information we needed.

Recommended: Yes

Best Storage ever!

I think Public Storage experience is going to be the Best Storage experience I ever had.

Recommended: Yes

Excellent experience

Excellent experience, great customer service. Fast and friendly, clean and secure

Recommended: Yes

Very nice friendly staff

Very nice friendly staff, clean facililty

Recommended: Yes

A Big Thank You!

Moving in itself is always stressful, but public storage made it easy. The staff was friendly and helpful especially Anna who and gave us 5 star treatment. I would definitely recommend Public Storage to anyone needing some extra space. JB

Recommended: Yes

I had a great experience and the person...

I had a great experience and the person that assisted me was very friendly and helpful.

Recommended: Yes

Customer service representative julissa was very helpful and Happy person. She took her time out to explain and show the rooms to me. You rarely find help like that. Thank you julissa.

Recommended: Yes

Julissa was very knowledgeable of her job . She kept a smile on your face the entire time. Showed me around and even shared her personal experiences to encourage me to get the "damp check" so my clothes don't Rott. Thanks for the great customer service !

Recommended: Yes

The five stars are for Carla who provided excellent customer service before, during and after the move-in process. At all times, she was professional and courteous, providing solutions to problems we encountered along the way. For example, she quickly provided another suitable unit for the same price after we learned that Public Storage gave away our original reserved unit to someone else without informing us in advance. Another example, when we agreed to take the next unit available, we discovered that someone's unwanted items still remained in it. Carla took initiative and worked with other staff to have the unit cleaned and ready for our move-in immediately. Thank God for Carla! Moving can be stressful. But her upbeat, friendly personality made the process more bearable. She was available to troubleshoot unexpected problems and provided a follow-up phone call to make sure our move-in process went okay. My image of Public Storage was going in a negative direction fast until we started working with Carla. Based on her professional performance and excellent customer service, I hope that management considers her for a well-deserved raise.

Recommended: Yes

Had a great customer service experience with carla very professional down to earth very easy to relate to from the beginning very helpful to me and others

Recommended: Yes

Everything Julissa took care of us exceptionally well she had answered all my questions even before I asked. She worked with us and didn't pressure us to get anything extra. She recommended a better space and the price was perfect... thank you public storage and thank you Julissa

Recommended: Yes

Great place

Informative, courteous staff they made sure my needs were met!

Recommended: Yes

Awesome

Love it everyone was so nice

Recommended: Yes

The place is cool

I like this place.

Recommended: Yes