Yolanda Nater
Jan 24, 2024
Smooth sailing
Customer service guy was very pleasing professional and quick I had a very good experience entering the storage. Thank you very much
Recommended: Yes
Monica
Jun 27, 2023
Easy storage
Pleasantly surprised with how easy it was to move in and find my space.
Recommended: Yes
Andre
May 21, 2023
Great customer service
Dave did a great job helping us with our storage during an extremely sensitive time for my family. He was very patient. Understanding and most of all he kept my little girl smiling and laughing. Thank you.
Recommended: Yes
Robin
Apr 24, 2023
they jack up the price about $30 every few months
You will start at a fair introductory rate and move all your stuff in - they will then proceed to raise the rate about every 6 months - you will eventually have to pay to move all your stuff out as the rates become sky high - there is barely any negotiation and they definitely don't give any discounts for long term or good customers
Recommended: No
S. Allsop
Apr 28, 2022
Convenient and clean
Great service, friendly staff, clean and safe facility
Recommended: Yes
Pri
May 31, 2021
Very clean and excellent customer service.
Very clean location. Excellent customer service. Location is a little tricky to get to but worth the travel.
Recommended: Yes
Desiree
Mar 01, 2021
Clean facility, great prices and wonderful customer service.
All the staff is wonderfully friendly. my attendant Crystal, provided and welcomed me with the utmost courtesy, respect and most of great customer service.
Keep up the great work.
Recommended: Yes
Sara Haider
Jan 31, 2021
Easy and quick. Reasonably priced
Love Caroline!! вќ¤пёЏShe made everything so easy.
Recommended: Yes
Jose
Jan 26, 2021
Easy
Nice place 100x100 confoble. Storage
Recommended: Yes
Ramata
Dec 30, 2020
Easy move in
When I came in everything was so easy. All I did was put in my code number and that’s it.
Recommended: Yes
Al Ez
Dec 23, 2020
Nice, clean and friendly. Highly recommend!
Nice people in the reception helped me with my move in and the place is clean, safe and comfortable.
Recommended: Yes
呃
Nov 23, 2020
Great customer service!
Convenient! Fair pricing. Parking lot.
Excellent customer service experience.
Recommended: Yes
Reanne Wong
Aug 10, 2020
Clean, easy to access with reasonable prices for NYC.
Although there were some issues with leaking and price discrepancies between online and in-person booking, the team was so nice and patient so ultimately I have no complaints. Easy to move in with movers, even during a hurricane.
Recommended: Yes
TonyD
Jul 29, 2020
Great Service and Teamwork
Josh was very resourceful and took the time to listen to all my needs. His recommendations for reserving the unit, then locking it were spot on.
Stephanie, the manager, was also readily accessible, and prompt to address a specific need that was not standard. I am grateful they found a solution so quickly. Teamwork!
Recommended: Yes
Chimene Johnson
May 11, 2020
My overall experience was very pleasant...
My overall experience was very pleasant and I am happy to be storing with you guys
Recommended: Yes
Shakira
Mar 25, 2020
Storage unit was a nice size for the price
Storage facility was clean and price was very affordable
Recommended: Yes
laurie
Dec 21, 2019
Great storage close to manhattan.
very convenient and professional. I was pleased with the assistance i received when visiting.
Recommended: Yes
Equashaw Dewitt
Aug 05, 2019
Love it
Love it .....................
Recommended: Yes
Valued Customer
Jul 09, 2019
Cleanliness
Cleanliness, Security, and Staff, excellent!!!
Recommended: Yes
Mary
Jun 19, 2019
everyone was very helpful
everyone was very helpful, the spaces are clean and efficient.
Recommended: Yes
JAT
Jun 15, 2019
Thank you for making my move in...
Thank you for making my move in seamless!
Recommended: Yes
Aida
Jun 04, 2019
Wonderful Customer Service??
The staff worker, Tabitha, who aided me was a great help!
Recommended: Yes
Jenine Suarez
May 21, 2019
Staff are very friendly
Staff are very friendly, caring and helpful. Facility was clean. Unit was amazing, just what I was looking for and price was great
Recommended: Yes
Darin Ferguson
Apr 10, 2019
Public Storage (Bronx) 385 Gerard Ave
This Publuc Storage facility has a courteous and professional staff especially Crystal S. who asked numerous questions to accommodate my storage needs and addressed any concerns I had about my belongings being secure. This facility is clean and secure and I would recommend this location to anyone looking for storage needs.
Recommended: Yes
Angel Vazquez
Nov 30, 2018
Everything is good.
Everything is great but. A suggestion at the facility on the Southern boulevard on the Bronx 10454 you guys needs to try to build a ramp. Thanks
Recommended: Yes
Vanessa Disla
Oct 29, 2018
Excellent place to choose
The employees are Very helpful, and communicative. Very clean and organized
Recommended: Yes
Satisfied customer India
Oct 09, 2018
Excellent
Best customer service ever and very professional staff I would definitely recommend to family and friends keep up the great work
Recommended: Yes
Genesis Martinez
Sep 04, 2018
The process was super easy
The process was super easy. Even reserving the unit, they make sure they call you.The staff there explains everything to you, step by step. You can always change the size of the unit you have even after you sign the lease. I was super lucky to rent a unit out during the labor day sale so i got my unit 50% off.. highly recommend.
Recommended: Yes
Chris Powell
Aug 28, 2018
Simply the best,
Simply the best, Thank you again
Recommended: Yes
Anisah Sabur
Jun 21, 2018
I have had two experiences with Public...
I have had two experiences with Public Storage and they both were awesome, friendly professional staff, safe & secure locations. I would recommend public storage to my friends and family.
Recommended: Yes
Elin Ortiz
May 29, 2018
Had a great experience at the 385...
Had a great experience at the 385 gerard ave location. The girl was very professional and also very polite. I felt very comfortable that I was not being rushed into things and that's huge for me. I will be recommending this place all the time. Thanks
Recommended: Yes
Norma
Apr 26, 2018
Public Storage facilities are great...
Public Storage facilities are great with very friendly staff, great locations and move-in deals for 1st time buyers.
Recommended: Yes
Emmanuel Okolie
Apr 11, 2018
Excellent service.But the Storage facility ought to be open at 7:00 AM
Excellent service. The storage facility should open at 7;00 AM, instead of opening so late at 8:30am
Recommended: Yes
Christopher White
Apr 05, 2018
I think the employees are nice and i've...
I think the employees are nice and i've Had some interaction with the manager and she was nice. I do think the building could be cleaner especially the elevators and I think the restrooms could be too and more accessible due to the fact they only keep one accessible to the public so the employees can have the other to themselves. I also think the hours could be longer
Recommended: Yes
Brittany Chenault
Sep 10, 2017
Great staff and location. Just wish they would stay open longer. My only time to ever make it to my unit is on the weekend because they close so early on the weekdays.
Recommended: Yes
Catimbo Castro
Jul 16, 2017
Janeth was very helpful and the services were very efficient and helpful. They went above and beyond to assist me. I was very satisfied with their customer service.
Recommended: Yes
Gregory Thymius
Jun 30, 2017
Your staff are all friendly and ...
Your staff are all friendly and helpful, the facility safe, clean, and all that is advertised. I love the fact that at the time of my appointment, I was shown my potential unit BEFORE being asked to sign anything and before I had to commit to it. I was asked questions about what I would be putting in there, in order to be sure that the unit I was getting was the appropriate size. The one thing that would have been helpful to have been told (maybe it's in the contract that I didn't have time to read, as time was in short supply that day) that though the building closes at 7:30, the loading dock bays would be inaccessible earlier than that. Only one was open, and that was only because a u-haul was parked in it. The college kids using it said they thought the gates had been shut at 6:30. I certainly understand the logic of closing them a little earlier, but at 6:55, I expected to be able pull up to the dock. So, since I didn't have too much, I pulled my things from my parked U-Haul outside, effectively doubling my unloading time. I just finished unloading, but it was 7:25, and so was stopped by security. It would have been nice either to have been stopped before unloading and carrying heavy furniture, or been allowed to take it upstairs (maybe the elevators wouldn't work anymore?) Having said that, the security person was a true gentleman, and even helped me pull things from the elevator! Had I known that I wouldn't have easy access a half hour before closing, I could have saved time and considerable expense, and spent the night on Long Island, and avoiding all the traffic and aggravation (U-Haul charges by the mile). That is my only complaint, and had it occurred to me to ask, I am sure I would have been told about the earlier bay closing. So, I recommend that that be stated at check in. The rest? FANTASTIC! Thank you!
Recommended: Yes
Party Window
Jun 20, 2017
Diontae was great, efficient, and very personable. The place is very clean and secure. I'm very happy with the price and service.
Recommended: Yes
Eddie Perez
Jun 19, 2017
Our experience was excellent...Desirae was great, she helped us throughout the process while we were there...she's definitely a keeper, very good employee, other than that the rest of the staff were very courteous, and knowledgeable...would recommend this location to anyone..
Recommended: Yes
William Lewis
Jun 06, 2017
The gentleman that assisted me with my ...
The gentleman that assisted me with my first account at public storage was extremely helpful and knowledgeable. The staff seemed liked they enjoyed working there and assisting customers. What I enjoyed was that the space was well kept and very clean.
Recommended: Yes
Jill Romero
Apr 18, 2017
The facility is clean
The facility is clean, safe and well managed. I feel secure having my property stored at Public Storage.
Recommended: Yes
Ari Wilkinson
Apr 11, 2017
Great storage company
Great storage company! the property manager I dealt with (Diantae Artwell) was respectful, presentable and professional. The storage process was smooth as well. I'm glad that I decided to go with Public Storage!
Recommended: Yes
Doc Rich
Apr 05, 2017
I, Ms. McFadden, and my family were served by Public Storage Professional, Ms. Jasmine R. on March 23rd, 2017.
Ms. Jazz was professional, cordial, and extremely attentive, as it related to answering any questions that we had. Her patience was genuine and she treated us as valued customers.
Ms. Jazz demonstrated profound attention to detail, which made us supremely comfortable with our choice of Public Storage for our needs.
Her working relationship with other members of the Public Storage rental facility was evident, as all of the interactions reinforced an atmosphere of superior customer service.
We have been so impressed with Ms. Jazz's quality of effort on our behalf that we are not hesitating to refer family, friends, and acquaintances alike to this Public Storage location in general, and to Ms. Jazz specifically!
Ms. Jazz is an asset to your company and someone whose work ethic you can be proud of. From our point of view, she represents and personifies the best qualities that your company seeks to portray to the average customer. Your company should be commended for its hiring practices and training regimens that support an employee such as her.
Recommended: Yes
Yudelka Rosado
Mar 22, 2017
Clean and good professional staff
The staff was really knowledgeable and professional. The place seemed very organized and clean. Give me a safe feeling.
Recommended: Yes
Jeanette Miranda
Mar 14, 2017
Excellent
Everyone was pleasant and friendly.
Recommended: Yes
Priscilla
Jan 17, 2017
Experience was wonderful
Shevon was kind and courteous, nice experience.
Recommended: Yes
Krystal Vigo
Jan 10, 2017
Great
Nice and clean facility. Just wish lockers were wasit height and that ladders were more efficient. Almost fell trying to put my bins in my unit that was like almost 12 feet high the latter wasn't suitable for carrying bins to small.
Recommended: Yes
Nettie
Oct 26, 2016
潇摯
The staff member I had was nice and professional. I checked out the unit and liked it. Immediately signed up, paid, loaded my items into my now storage and left. No issues or hastle. My only issues, if any, were the fact that they didn't tell me over the phone how much the locker "lock" costs. It was over 25 dollars, just for the lock. I have had storage units before, from public storages in WA and CA, and they were not that expensive. I was surprised, but it wasn't a deal breaker for me, and this was one of the 3x3 type units.
Recommended: Yes
DB
Aug 02, 2016
Very quick, easy move in.
It's a very clean facility, staff here are very helpful (I was helped by Crystal), answer any questions you may have, walk you through the monthly charges and show you the space before you make any commitment. Overall it is a simple move-in, ending the agreement is also easy, it's month-to-month.
Recommended: Yes
RYF
Jul 02, 2016
Great Staff, Weak hours!
The location is convenient, clean and bright. The staff is super personable and considerate. The evening hours are torturous. Not sure why they don't open later. Also a bit confused by being encouraged to sign my contract in advance and it costing me. I understand going through the process in advance, but I don't want to pay for extra days. I would recommend not charging for days incurred because the company is encouraging customers to come in and sign for a contract in advance.
Recommended: Yes
Alan Sira
Jun 28, 2016
Excellent
The staff was very professional, answer all my questions and guided me through all the rules, fees, and quidelines.
Recommended: Yes
Benjamin TD
Apr 20, 2016
Excellent service
Very good customer care
Recommended: Yes
Irene Scott
Feb 23, 2016
Excellent Customer Service
We are very pleased with the staff at public storage the professionalism, courtesy of the staff is very important to me. The facility is very clean and the security is great. I am glad that I chose to use your company to store my property. Thank you for your cooperation & help in making the right choice for my needs.
Recommended: Yes
Agnes, NYC
Jul 24, 2015
quick, clean and easy
This is a clean, and well kept storage facility. The staff is very quick and efficient in dealing with your needs. The only problem I encountered was my code did not work the first time but the staff fixed it immediately(the only reason they did not get 5 stars)! Great job! Service with a smile!
Recommended: Yes
Franklin Metz
Jun 03, 2015
Excellent service
I recommend this company to anyone.
Recommended: Yes
假
Jun 02, 2015
Great place, great people, great experience!
I came upon Public Storage in the midst of my search for a facility after having checking out many other places. I was so pleasantly surprised by not only the salesman on the phone, but the support, the people and the entire experience when I arrived at the facility. I highly recommend them for all of these reasons! I am confident I have made the right choice.
Recommended: Yes
Amy Krakow
Nov 17, 2014
Gorgeous, spotless facility, gorgeous spotless spaces, fab service!
My new storage room at Public Storage is spacious, clean, well-lit and provides excellent value as well as superb service. Highly recommended!
Recommended: Yes
Patricia Parker
Nov 16, 2014
Excellent service.
Jasmine made this experience welcoming and stress free. She is an asset to your company.
Recommended: Yes
Kevin Mayes
Nov 16, 2014
Full disclosure.
Public storage is my first unit I've ever rented. It's located in a convenient location. The staff was professional at all times. Had a great transitional experience. The only minor negative was that I reserved online for a certain dimension. I was shown the unit but it was in rectangular shape, which was not shown online. (Full disclosure PS)
Recommended: Yes
Eileen Rich
May 07, 2014
BEST SERVICE!
Every person I have worked with at this location has been super helpful! Nice big clean facility with great service and reasonable prices...what more could you ask for?
Recommended: Yes
Christopher Smith
Mar 03, 2014
Treated like a valued individual
They greet you by name when you come in and care for things just as they should. I use them personally and for my business. No problems, at least that they did not easily resolve.
Recommended: Yes
Francisca Garcia
Feb 27, 2014
Excellent service
I have some months with this storage and it is my first time with this kind of service. Everything from the beginning has been wonderful, a clean site, well lit, a lot room for every needs.
Recommended: Yes
Abdallah Muhammad
Feb 26, 2014
Great customer service
Good rates and good service. Like that they have a bathroom available for use and good parking space to unload. Not far from the train and bus stop.
Recommended: Yes
Thayules Floyd
Feb 26, 2014
Incredible space for an incredible price!!
Public Storage was easy to use, clean, and felt safe. I would totally go back and have already recommended the space to friends. ? I was there right after they opened so things were still getting settled with some of the installation of the elevators but other than that, had an excellent experience.
Recommended: Yes
