Secure Self Storage - Coney Island

Great customer service

We came into this facility without knowing what to expect. But Khalil was so kind and patient and went through the whole process with us. Showed us our unit. And no gimmicks or games . Just a wonderful experience. Would recommend to anyone

Recommended: Yes

Service today, 8/20/2023

Mr. Waqas was very helpful and courteous. A-1 service!

Recommended: Yes

Great service with a smile

Had absolutely the best experience at the facility with the 2 managers on duty. They were super helpful, knowledgeable and just overall fabulous people. Made the entire process seamless and a pleasure.

Recommended: Yes

Very nice

Very nice and helpful and funny

Recommended: Yes

I loved my experience today

Khalil was a great help today, is very helpful and understanding. Great place to rent

Recommended: Yes

Great Customer Service from Manager

KHALIL was literally amazing!! He made me feel so comfortable with my first storage unit. Very respectful and helpful. He walk me through every step of the process and made it very easy to get my unit.

Recommended: Yes

Absolutely great costumer service

I had the pleasure to work Khalil, he was extremely super helpful in assisting me choose the right storage space for me.

Recommended: Yes

No 24 hour access

No 24 hour access as advertised. business only. Did not accept reservation was not hard reservation

Recommended: Yes

AMAZING PLACE, AND STAFF!!!ЁЯШЗЁЯЩМЁЯТпЁЯТгЁЯТе

YOU GUY'S HAVE HIT THE JACKPOT WHEN YOU HIRED KAHLIL. HE IS AN AMAZING HUMAN BEING!!

Recommended: Yes

No 24 access

Ok so.... this storage is a good place to come put all your belongings they are very friendly and helpful...THE PRICES ARE VERY LOW AND...CLEAN WITH CAMERA SECURITY...MY DISLIKE IS THAT THE BATHROOM ЁЯЪ╗ IS NOT AVAILABLE TO THE CUSTOMERS..THEY PUT UP A SIGN ON THE DOOR SAYING NO PUBLIC BATHROOM...IM NOT PUBLIC IM A PAYING CUSTOMER...ALSO THE STORAGE HOURS ARE SO SHORT AND SHOULD BE 24HOURS IF YOU WANT 24 HOUR ACCESS YOU HAVE TO PAYЁЯСОЁЯСОЁЯСОЁЯШаЁЯдФЁЯдФ

Recommended: Yes

Near beach. Price is low.

Price is low. Great. I am on a budget. Only have few things. Also, next to beach. I can buy a beach chair now.

Recommended: Yes

Full training when renting a locker

Everything from start to finish was practically handheld as far as customer service. Showed me everything before I could even think of a question. Training how to maneuver within a facility with locks and ladders inside the building and outside the building takes time.

Recommended: Yes

Excellent Service!

Had to store holiday items for a few years. Just cleared it all out . My items were always safe! Comfortable climate and CLEAN. Very clean place. The staff were always friendly and very helpful. Everyone always smiling. Cameras EVERYWHERE.... I'd recommend to a friend in a heart beat. ÔÖÑ´©Å

Recommended: Yes

Very understanding.

Very Respectful and really help me out in my time of need. Thank you! Much blessings.

Recommended: Yes

Able to handle my current needs

I needed extra space and this was the place that provided.

Recommended: Yes

Nice location and space

It was easy to use and price is great. I would prefer longer access hours however but otherwise fine.

Recommended: Yes

5X5 Locker

Charles was great and very efficient.

Recommended: Yes

Great space, secure, super friendly staff

Charles is a true gentleman and made our move-in easy a pie. Highly recommend this storage facility.

Recommended: Yes

Good customer service

they have nice service and theyre very helpful

Recommended: Yes

Kind and Professional

Although I came really late Deidre was still professional, kind and even gave me a few extra minutes to put my belongings in the unit. Thank you.

Recommended: Yes

Overall a good experience from beginning to end.

This is my first time renting a storage unit. The facility is clean and comfortable. It was easy to fill out all the necessary paperwork. Charles was very helpful to me in all aspects of the process. He took the time to explain everything I needed to know.

Recommended: Yes

Everything very good, but limited parking space make some unconvince.

All ladders are not stable - they are shaking and make uncomfortable to use it

Recommended: Yes

Nice and clean

First time using a storage unit and good so far and the staff are cool

Recommended: Yes

I came across to this specials deals which are great!!!!

The units were so cheap that I got few, This way i have more access to itens. Great deals going on!

Recommended: Yes

Awesome customer prices and customer service!

The prices are great. And, I had a wonderful experience, thanks in large part to Chauncey, Melissa, and Isaiah. Isaiah answered all of my questions regarding renting a unit, and even called me back after hours. When we encountered an issue with the unit I had reserved, Chauncey quickly started brainstorming solutions, and he and Melissa came up with a great one! I ended up purchasing another unit, and Chauncey flew into action and arranged for it to be quickly cleared of the items that the prior owner had left inside, and then washed, enabling me to move my items into the unit that same morning! I was taken aback at how everyone is extremely knowledgeable, helpful, and really spends time to put the customer at ease. I am so glad I went with this facility!

Recommended: Yes

Awesome facility, staff, and price.

The price is the best we could find, and the staff was incredibly accommodating with a handful of issues and special requests. The place looks clean and very professional. I cannot recommend them enough!

Recommended: Yes

Very professional and friendly

Very clean, great and friendly staff. Took me through everything from start to finish.

Recommended: Yes

management is not the best

really prefer not to leave a comment at this time, it was cheap and very good and 6 months later bam! triple the rent increase, why did it go up so much i asked? was told that was the going rate... i go to move out and what do you know they lowered it on their own... whaaa? that never happens! a normal rent increase is about 8 to 12% and thats killing it! room was $130, shot up to $390 after 6 months, i call that super rape!

Recommended: No

This is the cheapest storage facility you can find anywhere!

I was impressed with the promotion I got with spare foot. I don’t think I’d be able to find a deal bettter than this anywhere else!

Recommended: Yes

Very good storage facility. Highly recommended!

Very good storage facility. Highly recommended!

Recommended: Yes

Fast, efficient, courteous, and inexpensive

Nice people, nice space. Found a unit for 32 .00

Recommended: Yes

Great service

All paperwork was ready at time of appointment, storage considerable large with a great price. Clean, easily accessible, and worth the trip.

Recommended: Yes

Fast, efficient, courteous, and cheap

Great people. My five by five unit was only 32.00. highly recommended

Recommended: Yes

Clean facility, friendly staff and great customer service.

Clean facility, friendly staff and great customer service.

Recommended: Yes

Lanzo is super helpful and nice - great customer-service experience

Lanzo is so very helpful and nice. I had a really great customer-service experience with him today!

Recommended: Yes

Great customer service with Lanzo

Lanzo is so nice and helpful. I was so pleased with my customer-service experience with him today. I was new to the process, and he answered all my questions and helped me with every aspect of moving in my things.

Recommended: Yes

Nice staff. Great rates.

Unit shown was not what was received. Found out after we paid for our unit. Paid for 24-hr access but no dollies are available after regular business hours. Still, prices are the lowest around and the staff is very nice and helpful.

Recommended: Yes

Chauncey is the GOAT

Got a great storage unit for a great price.

Recommended: Yes

Wonderful Customer Service!

Chauncey was very professional and courteous in helping me rent a storage space. He took the time to listen and address all my questions. Very Friendly and Excellent Customer Service! The place is very clean and the location is convenient. Overall, a wonderful and fantastic experience! Thank you very much Chauncey! I highly recommend this place to everyone. 5 Stars!!! A+++

Recommended: Yes

Initial move in

The property manager was very helpful to me and I appreciated his customer service. The other worker that was there was also very helpful. He actually helped me moved my things even though he didn’t have to. Wonderful experience.

Recommended: Yes

Great deal

This was the best deal in Brooklyn and the customer service we received from Chauncey was amazing! He went above and beyond to make sure everything was done the right way and we were satisfied customers!

Recommended: Yes

Professional and courteous service

Your representative Chauncey was very helpful, courteous and professional. He seemed quite patient in dealing with a rather troublesome customer. I was given a clear understanding of all charges. I left the facility very satisfied, and I would most definitely recommend this facility to anyone who require your service.

Recommended: Yes

Great Customer Service

Lanzo is Amazing. I had to move last minute and he accommodated me and answered all my questions. He even gave me a reference for movers (who were the BOMB). The next day when I had to move the two young gentlemen who were there were very professional. Overall, I’m beyond pleased with my experience.

Recommended: Yes

Great customer service!

Besides the awesome customer service provided, they always got great deals and promotions! They also have 24 hour access which is a ++ in my book.

Recommended: Yes

Great help works for the customers

I recommend this storage to everyone the staff is a great help and they work with all tour needs they even let you use there van to move storage to and from their facility A+++++

Recommended: Yes

If there were more stars, I would rate it higher!

Excellent customer service, very friendly staff, affordable, extremely clean.

Recommended: Yes

First time Storage user

The place could use some light really bad. Besides that, so far no complaints.

Recommended: Yes

Decent storage for the price

Storage is decent for my needs. Price point was a big factor for me. I’m happy.

Recommended: Yes

Great

Great price....easy to work with .....

Recommended: Yes

Great price and services

Great service cant complain it all worked out

Recommended: Yes

Would recommend

Check is was quick and seamless. The staff was friendly and the unit and entire building was well lit and clean.

Recommended: Yes

Not bad for my house

i just want to know what time is not the buny hour.Becuse a uncle used the stairs when i took my thing back secand times

Recommended: Yes

Good convenient storage location

Good location. Easy to move into. Helpful customer service. Free truck was a good help.

Recommended: Yes

Very happy

Recommended: Yes

Affordable but needs work

Doors are left open during the day. Cockroaches found throughout facility and mice traps everywhere. Understandable, we live in Brooklyn, but it can be cleaner. For the price and free truck for 4 hours to bring your stuff in, it's worth it if your on a tight budget.

Recommended: Yes

Good bang for the storage buck

A good deal and well organized facility

Recommended: Yes

Very good

Recommended: Yes

Recommended: Yes

not bed

unexpected fee $20!! but still cheap cheap!

Recommended: Yes

the site manager was great and made the whole experience easy

This facility is easy to get to from the street. I parked right in front and the manager showed up exactly at 9 am when they open. The facility was clean and easy to navigate. The manager explained everything clearly and was very nice. He made a large flatbed cart available to me and showed me what to do to secure my storage unit. He also explained all of the company policies. I am very pleased.

Recommended: Yes

Recommended: Yes

Overall a great experience!

Recommended: Yes

Very great place to keep your stuff!!!

I highly recomend this place.I rate it with 5 stars!!! The stuff is great!!! The manager Sherwyn Cox is a great person.He was very professional and he knows his job perfectly.I can say the company is very lucky to have a such highly professional worker!!! I never used self storages before and he explained everything, was an excellent quide and very quickly registrated me .I needed to move in the same day, to keep my stuff somewhere, so it happened in 5 minutes.I was lucky=) Sherwyn Cox "THANK YOU"!!!

Recommended: Yes

Recommended: Yes

no complaints

I have been with this company for quite some time no and ive been very pleased with everything about it.

Recommended: Yes

Staff was friendly & helpful.

Recommended: Yes

OUTSTANDING SERVICE for LOW COST - really mistic deal

Recommended: Yes

You'll love it there!!!

I have rented here since they opened. the staff is so professional and my experience has been great.

Recommended: Yes