Wendy Ross
Nov 11, 2024
Nice facility, secure, clean and great value but cust svc could be better
I arrived at 9:40 and the sign said it closes at 10pm. Great! I looked up my gate code and typed it in and it was wrong. I tried and tried to no avail (even went through all the emails sent to me). I finally found the 1-800 number around 9:50-9:55 and after holding for a bit, told them what was going on and sure enough, the email had the wrong code. They gave me the code only to say it's 10 now so you can't get in. They couldn't get me in or make an exception so instead of driving the 3 hours home, I had to get a hotel so I could go back in the morning. Facility is clean and secure and a good value but I'm out the cost of a hotel because of a mistake by them.
Recommended: Yes
P Ray
Aug 06, 2024
Good service, decent facility.
Good customer service. Fairly good security with gate code in and out. Very convenient location
Recommended: Yes
Mrjones
Jun 01, 2024
Thank you for your help I see potential in you guys
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Recommended: No
Shari
Dec 14, 2023
Clean Facility
The storage units are convenient to access and are true to size as advertised. The staff is phenomenal,one gentleman there helped me complete registration although it was past business hours.
Recommended: Yes
Kira hall
Nov 27, 2023
Kinda pricey
It’s pricey for a small unit tho
Recommended: Yes
Kathy Stelman
Nov 02, 2023
Great clean secure storage
Loved how they cleaned the unit for us and came to meet us at the unit. Very nice staff.
Recommended: Yes
Robert
Oct 30, 2023
Great process
It was quick and easy and very professional.
Recommended: Yes
Dylan
Oct 18, 2023
Easy Storage
Quick. Efficient. Just needed the code and I was able to do everything myself with no hassle.
Recommended: Yes
Farina
Oct 02, 2023
Farina
The guy that works there has great customer service experience рџ‘ЊрџЏЅ
Recommended: Yes
Kimberly
Aug 27, 2023
Friendly staff, easy to work with
The online reservation is great. The staff is friendly. Great location.
Recommended: Yes
Princess Alava
Jul 06, 2023
After dealing with A Metro movers on Curry rd I was upset it’s filthy.
They were helpful even when there was an mistake on my account. They didn’t become annoyed they were just helpful
Recommended: Yes
Jeena Cherry
Jun 26, 2023
Satisfied
My customer service guy at the storage company was very friendly
Recommended: Yes
ashley d
May 13, 2023
great service, fast and easy too
I loved renting with them, the process was quick and easy
Recommended: Yes
BK
Apr 05, 2023
Neat, simple, and safe storage
Simple process in a comfortable environment.
Recommended: Yes
M
Mar 20, 2023
Quick and effective service for a last minute situation!
Was able to book online very, easily. When arrived to facility, realized I was missing a certain code to gain access in. Called the number, I believe his name was Josh (forgive me) was very helpful, and understand of my needs to complete my experience. He was so helpful, when our call was disconnected. I just called back to make sure he knew I was good and also to thank him!
Recommended: Yes
Samantha leary
Feb 27, 2023
Great service
Amazing service and great customer attitude
Recommended: Yes
Jonathan Ewbank
Feb 02, 2023
Easy on-line rental process, clean facility, friendly staff
I was very impressed with the user friendly on-line rental process. There was a minor glitch in getting my authorization code activated, but the person on duty was quick to assist and clear up the problem. The unit had been well cleaned and ready for me to move into. All in all, a very satisfactory experience.
Recommended: Yes
Dianne Waddell
Jan 30, 2023
Very clean and I like the hours that you can access the unit
The gentleman who helped us on Saturday was very helpful and also very polite.
Recommended: Yes
Johanna Tejero
Nov 12, 2022
Very good
Nice storage good location friendly staff
Recommended: Yes
Meredith Henderson
Nov 05, 2022
潇摯
Overall good excellent service
Recommended: Yes
E. Danziger
Aug 01, 2022
Great Facility
A very easy set up and helpful staff!
Recommended: Yes
Jennifer
May 16, 2022
It really nice
It was clean and nice I had no issues
Recommended: Yes
Yemya Wallace
Mar 28, 2022
Great place
Amazing attitude towards customers
Recommended: Yes
Wallace Ferguson
Nov 20, 2021
Another satisfied customer
Worked out well for me and met my immediate needs
Recommended: Yes
Cailin
Nov 15, 2021
Quick and Easy Process - Great Customer Service
Quick and easy process to obtain a unit. Crystal was terrific and reached out almost immediately upon my booking the unit, providing all details needed to access successfully.
The only challenge is the actual sliding lock on the unit. It's hard to open / shut unless you line it up perfectly. It's taken a few tries, but not a barrier.
Recommended: Yes
Michael A Laplant
Nov 12, 2021
Manager was very helpful
Unit was very clean. Need to have some kind of ramp to get motorcycle in units.
Recommended: Yes
Taylor Aguiar
May 02, 2021
Very Helpful Staff and Super Clean
This was my first time using a storage facility, as well as using their external computer for paperwork/info, and the woman on staff 4/30/21, whose name I sadly can't remember, popped her head out the door asking me if everything was alright. She would then go on to help me get the lock I purchased out of the stuck shute as well as opening the package for me with her scissors. She was so helpful and went out of her way to help me without being asked. I would later see her roaming the storage areas with a broom and garbage vessel cleaning up anything she'd see littering the area. So not only was she very helpful, but also a major contributor to the cleanliness of the storage facility. Anyone seeking to store their belongings would greatly appreciate the affordable services & support provided by Prime Storage!
Recommended: Yes
Diane
Apr 28, 2021
I was very satisfied with service
The facility is clean and the customer service representative was very helpful both on the phone and in person!
Recommended: Yes
Kathleen
Mar 23, 2021
Very helpful
Would recommend , friendly , helpful and reasonable prices.
Recommended: Yes
Kaia
Mar 22, 2021
Perfect Size
Just needed a space very fast to store a couch that I won't have room for for a few months. I was able to book the day before I needed it and the process was so quick and easy. Customer service was great and the space was nice and clean.
Recommended: Yes
Dani
Jan 06, 2021
Great storage in Albany
Very convenient storage. Happy with the cleanliness/upkeep and staff. Always receive help when it is needed!
Recommended: Yes
Rebeca
Nov 29, 2020
Good facility
Good facility,did not give it 5 star simple because pricing was a little different once i went into the office.
Recommended: Yes
Christina
Mar 09, 2020
Great
Great customer service .. fast and timely
Recommended: Yes
C H
Oct 13, 2019
Convenient. Very nice staff. Good prices.
Easy set up. Very helpful friendly staff. Great prices. Great location. Highly recommend
Recommended: Yes
Jessica
Jul 06, 2019
Easy location
Great hours. Easy location. Easy access to unit.
Recommended: Yes
frank
May 15, 2019
Fast and easy rental ... good hours to access facility .
The gentleman that rented me the unit was kind courteous and knowledgeable . The unit is perfect for the space I need for my college student daughter to keep her belongings over the summer.
It will be a easy move back to campus net semester... thanks prime storage
Recommended: Yes
frank
May 14, 2019
5x5 space fulfilled my needs
Some of the units have a space under rotted door gasket or in the corner of unit for debri to blow in or pests to get in
Recommended: Yes
steven clerico
Jan 08, 2019
Needed last minute, even helped with insurance.
Great service and very efficient..
Recommended: Yes
Margaret Gravel
Dec 18, 2018
Experience
Cheapest storage in colonie,NY. I have currently 3 rooms..
Recommended: Yes
Chuck M.
Dec 12, 2018
Easy access, great service
Everything was quick and easy, no hassles.
Recommended: Yes
Dorothy
Oct 05, 2018
Nice facility
Guy Devon who waited on me was very friendly n helpful with all my questions
Recommended: Yes
