Prime Storage - Albany - 1750 Central Ave

I was pleased with my outcome

I had a pleasant experience. All the workers were very nice. Unit was clean and the perfect size. Overall I'm very happy

Recommended: Yes

Was fine

The person on the video was patient and courteous , but finding the spot was hard no lighting

Recommended: Yes

Nice facility, secure, clean and great value but cust svc could be better

I arrived at 9:40 and the sign said it closes at 10pm. Great! I looked up my gate code and typed it in and it was wrong. I tried and tried to no avail (even went through all the emails sent to me). I finally found the 1-800 number around 9:50-9:55 and after holding for a bit, told them what was going on and sure enough, the email had the wrong code. They gave me the code only to say it's 10 now so you can't get in. They couldn't get me in or make an exception so instead of driving the 3 hours home, I had to get a hotel so I could go back in the morning. Facility is clean and secure and a good value but I'm out the cost of a hotel because of a mistake by them.

Recommended: Yes

Good service, decent facility.

Good customer service. Fairly good security with gate code in and out. Very convenient location

Recommended: Yes

Thank you for your help I see potential in you guys

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Recommended: No

Clean Facility

The storage units are convenient to access and are true to size as advertised. The staff is phenomenal,one gentleman there helped me complete registration although it was past business hours.

Recommended: Yes

Kinda pricey

It’s pricey for a small unit tho

Recommended: Yes

Great clean secure storage

Loved how they cleaned the unit for us and came to meet us at the unit. Very nice staff.

Recommended: Yes

Great process

It was quick and easy and very professional.

Recommended: Yes

Easy Storage

Quick. Efficient. Just needed the code and I was able to do everything myself with no hassle.

Recommended: Yes

Farina

The guy that works there has great customer service experience рџ‘ЊрџЏЅ

Recommended: Yes

Friendly staff, easy to work with

The online reservation is great. The staff is friendly. Great location.

Recommended: Yes

After dealing with A Metro movers on Curry rd I was upset it’s filthy.

They were helpful even when there was an mistake on my account. They didn’t become annoyed they were just helpful

Recommended: Yes

Satisfied

My customer service guy at the storage company was very friendly

Recommended: Yes

great service, fast and easy too

I loved renting with them, the process was quick and easy

Recommended: Yes

Neat, simple, and safe storage

Simple process in a comfortable environment.

Recommended: Yes

Quick and effective service for a last minute situation!

Was able to book online very, easily. When arrived to facility, realized I was missing a certain code to gain access in. Called the number, I believe his name was Josh (forgive me) was very helpful, and understand of my needs to complete my experience. He was so helpful, when our call was disconnected. I just called back to make sure he knew I was good and also to thank him!

Recommended: Yes

Great service

Amazing service and great customer attitude

Recommended: Yes

Easy on-line rental process, clean facility, friendly staff

I was very impressed with the user friendly on-line rental process. There was a minor glitch in getting my authorization code activated, but the person on duty was quick to assist and clear up the problem. The unit had been well cleaned and ready for me to move into. All in all, a very satisfactory experience.

Recommended: Yes

Very clean and I like the hours that you can access the unit

The gentleman who helped us on Saturday was very helpful and also very polite.

Recommended: Yes

Very good

Nice storage good location friendly staff

Recommended: Yes

潇摯

Overall good excellent service

Recommended: Yes

Great Facility

A very easy set up and helpful staff!

Recommended: Yes

It really nice

It was clean and nice I had no issues

Recommended: Yes

Great place

Amazing attitude towards customers

Recommended: Yes

Another satisfied customer

Worked out well for me and met my immediate needs

Recommended: Yes

Quick and Easy Process - Great Customer Service

Quick and easy process to obtain a unit. Crystal was terrific and reached out almost immediately upon my booking the unit, providing all details needed to access successfully. The only challenge is the actual sliding lock on the unit. It's hard to open / shut unless you line it up perfectly. It's taken a few tries, but not a barrier.

Recommended: Yes

Manager was very helpful

Unit was very clean. Need to have some kind of ramp to get motorcycle in units.

Recommended: Yes

Very Helpful Staff and Super Clean

This was my first time using a storage facility, as well as using their external computer for paperwork/info, and the woman on staff 4/30/21, whose name I sadly can't remember, popped her head out the door asking me if everything was alright. She would then go on to help me get the lock I purchased out of the stuck shute as well as opening the package for me with her scissors. She was so helpful and went out of her way to help me without being asked. I would later see her roaming the storage areas with a broom and garbage vessel cleaning up anything she'd see littering the area. So not only was she very helpful, but also a major contributor to the cleanliness of the storage facility. Anyone seeking to store their belongings would greatly appreciate the affordable services & support provided by Prime Storage!

Recommended: Yes

I was very satisfied with service

The facility is clean and the customer service representative was very helpful both on the phone and in person!

Recommended: Yes

Very helpful

Would recommend , friendly , helpful and reasonable prices.

Recommended: Yes

Perfect Size

Just needed a space very fast to store a couch that I won't have room for for a few months. I was able to book the day before I needed it and the process was so quick and easy. Customer service was great and the space was nice and clean.

Recommended: Yes

Great storage in Albany

Very convenient storage. Happy with the cleanliness/upkeep and staff. Always receive help when it is needed!

Recommended: Yes

Good facility

Good facility,did not give it 5 star simple because pricing was a little different once i went into the office.

Recommended: Yes

Great

Great customer service .. fast and timely

Recommended: Yes

Convenient. Very nice staff. Good prices.

Easy set up. Very helpful friendly staff. Great prices. Great location. Highly recommend

Recommended: Yes

Easy location

Great hours. Easy location. Easy access to unit.

Recommended: Yes

Fast and easy rental ... good hours to access facility .

The gentleman that rented me the unit was kind courteous and knowledgeable . The unit is perfect for the space I need for my college student daughter to keep her belongings over the summer. It will be a easy move back to campus net semester... thanks prime storage

Recommended: Yes

5x5 space fulfilled my needs

Some of the units have a space under rotted door gasket or in the corner of unit for debri to blow in or pests to get in

Recommended: Yes

Needed last minute, even helped with insurance.

Great service and very efficient..

Recommended: Yes

Experience

Cheapest storage in colonie,NY. I have currently 3 rooms..

Recommended: Yes

Easy access, great service

Everything was quick and easy, no hassles.

Recommended: Yes

Nice facility

Guy Devon who waited on me was very friendly n helpful with all my questions

Recommended: Yes