Extra Space Storage - 3060 - East Syracuse - Basile Rowe

Storage unit

Great location and very clean and friendly staff

Recommended: Yes

Awesome

Staff worker was very nice and helpful

Recommended: Yes

Nice and clean

The customer representative was very helpful and nice

Recommended: Yes

Very efficient

No problems at all, everything was handled quickly

Recommended: Yes

Great customer service

I think the rep name was Becca she was great. I had a lot of questions she answered them all

Recommended: Yes

Super friendly and helpful

The day I checked in, the woman at the counter was fantastic. Let me know all sorts of information. My code to enter glitched and she was quick to fix it and promptly let me know I was all set now.

Recommended: Yes

Excellent!

From the first call to your service, it was a good experience. Then we worked with Rebekah, the store manager. She was personable and very helpful to set up our account and get us ready to use the storage site. We appreciate the quick responses to our questions and were set up to move in the same day! Thanks very much!!

Recommended: Yes

The staff was very helpful and considerate.

Good experience so far. The ladies at the office did their best to accommodate me.

Recommended: Yes

Friendly, helpful, attentive and no long drawn out sing in process.

My daughter rented a unit there. Easy location and access. The whole renting process was quick and easy. I would definitely recommend renting a storage unit from your facility.

Recommended: Yes

Professional excellence customer services

Front desk customer service was professional and helpful.

Recommended: Yes

Excellent customer service

Very friendly and helpful! The process was quick and went smoothly.

Recommended: Yes

Moving in on a budget

Very nice easy clean and affordable

Recommended: Yes

Not suitable for low sitting cars.

Difficult to store older car. High lip on edge.

Recommended: No

very nice, convenient storage

Very organized process to move in. Nice storage environment.

Recommended: Yes

Very friendly and helpful

Called the next day to confirm my order and ensure all my questions were answered.

Recommended: Yes

Review

All good guy at counter was great. Customer service rep failed to tell me about required renters insurance but it's ok.

Recommended: Yes

Great facility

Facility is nice, Becky up front was very helpful and informative!

Recommended: Yes

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friendly staff prices are high

Recommended: Yes

Good service, convenient location

Good experience. Kind customer service.

Recommended: Yes

Very nice, quick and easy move in.

Very nice, quick and easy move in.

Recommended: Yes

Prompt and Courteous!

Fast, friendly service! Highly recommend!

Recommended: Yes

Would rent again , very satisfied !!

Very nice site with great customer service & very clean !!

Recommended: Yes

All good, just moved my home here temporarily and all seems good.

Everyone was very easy to deal with, ask questions of, etc. I think I'm gonna like this place.

Recommended: Yes

Best Pricing for the Size Unti I Need

Good Customer Service so far. Unit is spacious & Clean!!

Recommended: Yes

Great

This wa so hopeful and fast I needed it they had it deff recommend them

Recommended: Yes

It was great

Recommended: Yes

Fast and easy.

Will rent again. Unit very clean and large

Recommended: Yes

Their wonderful staff (customer service) and availability saved the day!

I had originally chosen a different facility based on cheaper prices, but when I realized I needed a larger unit nobody was available to accommodate me. When I called Bob's they had a unit available and a person on staff to serve my needs. Because of their weekend availability they saved the day for my family! The staff member was friendly and attentive and we were moving into our unit in no time.

Recommended: Yes

I had a wonderful expierence and would recomend this facility to friends and family

Recommended: Yes

Very nice assistant. price was expensive though

Recommended: Yes

easy access.

i would recommend this place. the pricing is the cheapest that i've found in the area. the location is easy to get to. the only thing i didn't like was that i can't choose my own access code. i'm not sure if that is standard at other facilities. otherwise, i'm glad i went there.

Recommended: Yes

Very quick, convenient, and easy. Overall a good experience!

Recommended: Yes

Negative experience

We have used this facility in the past because it is near our home..other than freezing to go to in winter we again rented two units for storage. I noticed this time we were automatically charged insurance on both units. I contacted my insurance company somehow I still get 18 dollar a month insurance charge. We went to clear out storage before the 1 st of month ...the worker told us we had until the 5 or 6 th of month before we had to pay again so we took our time. On the 6 we went to pay for 1 unit we were keeping and take the final things out of the other. We were told we had to pay for both units a 30 dollar late fee plus 18 dollar ins total 215 dollars. Beware the lady denies telling us the 5th or 6th...we easily would have finished on the 5 th if three of us did not hear that! Ps you can't submit a negative review on this website

Recommended: No

Staff very friendly and facility nice, clean and secure

Recommended: Yes

decluttering house

this has made preparing for house sale much easier

Recommended: Yes