Andrea
Mar 06, 2024
Great
Linda was great to work with. She showed and inspected the unit with me.. looked great .. very helpful and curtious. Thanks Linda
Recommended: Yes
Shallena Uhl
Feb 26, 2023
Peace of Mind
A Refreshingly Calming Atmosphere with Polite Comforting Customer Service. Thank you.. Sincerely,
Recommended: Yes
Linda
Feb 10, 2023
An All-Around Good Option
The Ithaca location is very convenient. It facility itself is clean and entrance-secured after hours. It appears to be very efficiently managed from the onsite office which is opened during normal business hours. The rental rates are reasonable--somewhat lower than than many competitors in the area. My unit was very clean. I really appreciate the online option for doing business and auto pay. I've only been in my unit a few days, but my impression is positive.
Recommended: Yes
Eva Wheeler
Dec 05, 2022
Good customer service
She was so helpful and nice! I would recommend it any time.
Recommended: Yes
RJ Michel
May 23, 2022
Very quick and efficient.
Very quick and efficient. Staff should be less quick to give a smart response. Besides that most people were friendly and helpful.
Recommended: Yes
Grace
May 20, 2022
Easy to check in and unit was great!
Very easy check-in process and the storage unit itself was clean and perfect for what I needed. Thanks!
Recommended: Yes
Daysha Staggers
May 15, 2022
Quick and easy
The place was very clean and organized. The people in the office were very nice and welcoming.
Recommended: Yes
Carley
May 02, 2022
Easy access and nice employees
storage unit is great! easy access, safe , trustworthy
Recommended: Yes
Swansbrough
Mar 06, 2022
My Storage Experience
I Pre reserved a storage unit and apon arrival there was issues with the reservation they worked really hard to fix the issue in a timely manner and got us set up and to our storage unit. The only complaint I have is that is seems smaller than i ordered but feeds the purpose but over all if i need a storage for a motorcycle or car again they are the ones i would recommend cause i had a good experience
Recommended: Yes
Bailey Gong
Dec 20, 2021
Very streamlined experience
Check in process was very simple, storage unit was clean and even had rodent repellant in the corners.
Recommended: Yes
Nic lueras
Dec 05, 2021
All good
Move in easy, wish the ability to park a car wasn’t such a step atep, but all good
Recommended: Yes
John Evans
Nov 05, 2021
Good Facility…but…
The place and location of this facility is very nice. Easy in and out. Staff was helpful.
But…$35 in extra fees is poor. But to be honest, ALL facilities charge extra fees.
The admin fee for here ($22) is just another way for them to collect more $$. Everything you purchase in life has paperwork. You should not be charged for them to do their job.
Recommended: Yes
Michael Tanner
Jul 23, 2021
Just OK
Start up paperwork wasn't completed correctly at initial visit had to redo it
Recommended: Yes
fiona
Jul 07, 2021
杯潤
It was fast and simple, I used this service for collage storage.
Recommended: Yes
Jackson
Jun 26, 2021
Simple Storage Unit
It’s a box to put things in at an ok rate. Make sure to tell them you booked on sparefoot or they won’t give you the free month. It’s a little out of town but easy enough to get to and there is 24/7 access.
Recommended: Yes
Monika Wisner
Jun 02, 2021
Nice and easy
There was a different man working there this time and he was also easy to work with. They have bolt cutters available for those of us that lose our keys and new locks are available for purchase in the office.
Recommended: Yes
Michael Franco
May 30, 2021
Staff was nice. Unit was clean
Staff was nice. Unit was clean.
Recommended: Yes
Sam Townzen
May 21, 2021
quick and easy service
They walked me through the move-in process and explained everything well! Great customer service
Recommended: Yes
Becky Hank
May 19, 2021
Fair pricing for students
20min from Ithaca College campus but the fair AAA price and pro-rated last month makes it a very fair price for students and worth the trip. In addition you get Friendly staff and a clean well cared for facility
5x5 with probably an 8ft ceiling was too much room for one student with a lot of stuff from her dorm room.
Recommended: Yes
Monika
May 17, 2021
Nice and easy
Once I walked in the door, a staff memeber started talking with me. Even as the line formed behind me and my slow reading of the paperwork, he kept a smile on his face and made sure to entertain everyone in the room. Once I was ready to move in, a different staff member showed me my unit and I was able to move in and out quickly. Great customer service!
Recommended: Yes
Bridget Hagen
May 15, 2021
Kind and funny staff
The process was straightforward and went very smoothly. It was fun to joke around with the people working while we filled out paperwork.
Recommended: Yes
Abbey Bierman
May 12, 2021
Overall it was friendly, convenient and easy!
It was extremely easy to book a spot, and the people were very accommodating, even when I needed to change unit size. On move in day, it was very easy to check in. The unit was clean and very easy to drive your car right up to.
Recommended: Yes
AJ
May 05, 2021
Pretty Good experience - except for one slip up
Reserving was simple, Secure self storage is a nice, very secure , and clean facility.
However, one of the employees forgot to take the padlock off our unit and when we showed up after hours to move in, no one could help us.
They resolved it at 8am the next morning and were very apologetic. I think it was a fluke more than it was indicative of their usual CS.
Otherwise, great CX and facility.
Recommended: Yes
Cole
Feb 05, 2021
Good service, easy accessibility
Super friendly and accommodating, locker is clean and easy to get to. Would recommend
Recommended: Yes
浏牡
Jan 18, 2021
Excellent
Excellent self service process by smoothly
Recommended: Yes
Lorne
Nov 30, 2020
Excellent service.
Very friendly and accommodating staff. Very adequate space and options.
Recommended: Yes
Noah A Doshna
Jul 29, 2020
So many hidden costs
I went to rent a unit because of the competitive prices and the the AAA discount. In addition to a $22 administrative fee, they charged $10 for insurance (without asking me if I had my own insurance first) and they do not provide a lock, so that's another $10-20 for you to buy one of their locks. Also the first time I tried going the office was locked despite being during their listed hours. Will not be using again.
Recommended: Yes
Ismael
Jun 25, 2020
24 hour access
No climate controlled units. Great prices
Recommended: Yes
Robert
Jun 23, 2020
thanks, need address, # email
easy to find, lots of room to maneuver truck
Recommended: Yes
Bianca
Mar 30, 2020
Very helpful
Thank you Secure Self Storage for your responsive team who helped provide me with a storage unit within one day notice due to quick move out.
Recommended: Yes
Anabelle
Mar 23, 2020
Clean and easy to work with
The facility was clean and the staff was overall very helpful. I was only surprised to find out the unit was not climate controlled. Other than that, amazing spot and would gladly recommend it to a friend or use it again in the future.
Recommended: Yes
Vicky Smith
Mar 23, 2020
Helpful
My Cornell student daughter did not seem to have any problem. With coronavirus and the closing of school, they were very helpful and even called me when my daughter forgot to put a lock on the unit and put one of theirs on until one of her friends could go up there and put their lock on so good for parents of college-age students. They looked out for both of us
Recommended: Yes
Isabella Ghafour
Mar 18, 2020
Early college storing
Very flexible workers, very kind and easy. The smallest storage unit fits so much. I would recommend these guys.
Recommended: Yes
kiyah
Mar 18, 2020
i recommend!!
super nice people!! very helpful!! spacious units!! :)
Recommended: Yes
Akiles
Dec 18, 2019
easy to set up
Easy to set up and helpful staff
Recommended: Yes
Jade Porter
Dec 12, 2019
Jade Like this location
like this location close to school I can come anytime day or night with their 24 hour access I have classes late so this is very convenient. some driveways are asphalt & gravel . surveillance cameras everywhere too.
Recommended: Yes
Vernon
Dec 11, 2019
Great place to store my items
Management there is very friendly was able to get into my new unit quickly. Having the 24 hr. access is hopeful because I work late hours.
Recommended: Yes
Paul Hubert
Oct 05, 2019
AVOID!!!
I had to sweep
My own unit and she took forever to get me going!
Awful service. Their website has been down since day one, you are unable to pay online and the facility is hardly secure with the gate being left open all night intermittently because it’s “broken” according to the management.
There are so many other storage companies in Ithaca - AVOID THIS ONE.
Recommended: No
Justin Newhouse
Oct 03, 2019
50 minute check in time
I recently went out to this facility to sign the paperwork for my 10x20 unit and it took forever to get my lock on the unit. Apparently the computer system is from the early 90s and their internet bandwidth is microscopic. It took 45 minutes for the attendant to fill out the forms in the system and get them printed. God forbid they have more than one customer show up at a time. They would likely be forced to leave and come back another time. On the plus side the unit looks fine and the attendant was kind enough.
Recommended: No
Daniel
Aug 02, 2019
Does not honor reservations
Showed up with my reservation and a truck full of stuff for storage only to be told that they had rented out all units. They were very rude and I was forced to find another place at the last second.
Recommended: No
Marcella Cross
May 24, 2019
Easy move-in
My stuff is still in the storage unit but so far so good. It was very easy to move-in and the unit is great.
Recommended: Yes
Bruce
May 19, 2019
Quick and Easy
Friendly staff. Good service. Easy peazy. I’ve used this facility twice. I will continue to use it. No reason to look further.
Recommended: Yes
Mary Celeste Floreani
May 14, 2019
Convenient and Fast Service
I had to book a storage unit in one day when another storage situation fell through and secure self storage helped me get a space booked last minute.
Recommended: Yes
bill
May 14, 2019
Great fast checkin and very pleasant to deal with
Service was fast and checkin a breeze staff was very helpful and pleasant
Recommended: Yes
Mark Brandwein
May 14, 2019
Excellent Service
Nice facility. Friendly staff and fairly priced. Move in was very easy.
Recommended: Yes
Jonathan
May 13, 2019
Overall great facility with the best pricing
Good clean facility with helpful customer staffing. The storage unit was as described and you can't beat the price.
Recommended: Yes
Melissa A Toyryla
Feb 26, 2019
Quick and easy and affordable!!
Gentlemen took care of everything I needed to move my things in. I had made an online reservation but for some reason I was not in the system. He took care of me right away and I was in and out, loading my things within 10 min. 10x10 unit features clean, dry anx a few pallets were already in my unit. I like the distance from everywhere and it feels less likely to be damaged or stolen.
Great friendly service and the price can't be beat in Ithaca. No contract to stay either. Definitely highly recommend!!
Recommended: Yes
Teng Teng
Oct 21, 2018
Good and smooth check in process
Good and smooth check in process
Recommended: Yes
nicole
May 26, 2018
Good storage facility for furniture
They have spacious storage garages. They are secure, easily accessible, and conveniently located. It took a few trips, but we were able to store all of our furniture in the garage.
Recommended: Yes
Thomasena Pottinger
May 25, 2018
Great place
Excellent customer service. Rebecca was helpful and pleasant with a nice seance of humor she needs a raise.
Recommended: Yes
Ashley
Sep 26, 2017
Long term car storage
This facility ended up working out great for what I needed and could afford and I definitely feel comfortable with my car being here temporarily, even with it being outdoors. There are cameras all throughout the facility and you need a code to get in that you set up with staff during the write up of your contract. The owners help respect the privacy of the people renting space--an insurance company called regarding an appraisal that needed to be done for a prior collision and they would not even let them know the car was there without myself or a contact listed on the contract giving them approval.
Recommended: Yes
Jason
Aug 07, 2017
Unit very clean and accessible
The unit was swept clean, and is well lighted and easy to get into after hours.
Recommended: Yes
Shannon
Jun 28, 2017
Unit was clean enough and manager was friendly and efficient
Will use again. Manager was friendly and helpful. Unit was easily accessible, clean and roomy. Accepted AAA discount
Recommended: Yes
Russell
Jun 01, 2017
Nice staff
Everything went smoothly, on time. Space was as promised. Happy customer
Recommended: Yes
Anthony
May 29, 2017
Great solution for summer months
Better to store the dormitory mess then to bring it all home! The price is right and very convenient to Cornell U
Recommended: Yes
Anthony
May 25, 2017
Don't forget your Home Owners Insurance Policy
Price is right, facility is clean and Mr. Pritchard is a lovely man. BUT, if you present your home owner's insurance policy at check in then you need not pay for their insurance of about $9.00 per month. Once you have the key, you have 24 hour access and it's super convenient to Cornell.
Recommended: Yes
Ann
May 21, 2017
Clean and secure
Best choice for storage in the Ithaca area as compared with other facilities I've tried. Really clean and secure. In addition, there are pallets in each unit for customer use, which was great. The front desk staff was a little gruff, but overall I would recommend to a friend.
Recommended: Yes
Theresa Naimoli
May 16, 2017
Very easy
First timer and staff made this a breeze! Easy reservation and check in! Friendly staff and clean facilities
Recommended: Yes
Emma
Jul 29, 2016
Computer was down when I tried to move in.
I was not able to move in on the day I was scheduled because their computer system was not working, so I had to return the next day. Then I was charged a $22 administration fee, which I had not seen listed anywhere else.
Recommended: Yes
Norah
Jul 24, 2016
Straightforward storage
It was easy to get set up and moving in was straightforward. 24 hr access is very convenient.
Recommended: Yes
剃
Jun 21, 2016
Great location, friendly associates
I really love that they require a $9 additional insurance costs. It covers up to $2,000 of damage due to weather, theft, fire, etc. The price is reasonable at $84 per month (insurance included). Bring your own lock if you have or buy there for ~$10. The staff is helpful and the place is clean and secure. Be sure to call ahead to ensure that someone is in the office. I would recommend for other students given its location to Cornell.
Recommended: Yes
Jessica
Jun 20, 2016
"Affordable and safe"
The storage area is convenient and affordable for the colleges nearby that require summer storage. The prices are manageable for a student to cover and offers a good amount of space in the unit for the size that is provided.
Recommended: Yes
Maura
May 27, 2016
fast and easy
facility is easy to use, customer service is slightly slow but online makes it effective
Recommended: Yes
Imani
May 26, 2016
Sufficient
Move in process was smooth, price was affordable, the unit was clean and easy to use
Recommended: No
Caroline
May 26, 2016
perfectly fine storage facility
Owner/manager is a little snarky, but everything went fine.
Recommended: Yes
Annalise
May 25, 2016
Convenient, good service
I was in a rush to move out and realized I didn't have enough room in my car for everything. Panicked, I called my mom and she set up a unit for me at secure self storage Ithaca. It really saved me, and it's really convenient that it's open 24/7 and you can access it at your leisure. Would recommend.
Recommended: Yes
Ida
May 24, 2016
Excellent
No complaints at all.......................................................................................................................................................
Recommended: Yes
Lisa
May 24, 2016
Nice storage
Nice, clean, price contentious, units size able
Recommended: Yes
Kelley
May 20, 2016
Very happy overall!! Will tell all my college friends!
Quickly was able to reserve a unit. Lots of email reminders. Easy to move in.
Recommended: Yes
Somayeh
May 18, 2016
good place, close to where I am living
The place is located in a good part of city. The pricing are not bad and it is open 7 days a week so you can move in each day you want
Recommended: Yes
Alyssa
May 14, 2016
Would come again
The staff is very friendly and helpful.
Recommended: Yes
Sanjay
Apr 04, 2016
Recommended: Yes
Esmer
Aug 06, 2015
Very nice and easy to set up
It's a great facility with a fence around the compound. The only thing is that the staff at the front desk were taking quite a bit of time In order to finalize everything to set me up on the move in day. Other than that, I'm very happy with it!
Recommended: Yes
cindy
Jun 03, 2015
Quick, clean, efficient and safe, extremely friendly and helpful.
Recommended: Yes
Anjit
Jun 02, 2015
It reserved the place, but didn't seem like I needed it.
Pretty speedy service, reserved a unit, although I'm not sure what exactly I reserved as it didn't seem like they checked my reservation when I arrived at the location.
Recommended: Yes
Rachel
May 26, 2015
Excellent experience.
Recommended: Yes
mark
May 24, 2015
Recommended: Yes
Merilyn
May 24, 2015
Recommended: Yes
Kay
May 22, 2015
Not that great
The guy who checked us is was rude and impatient. They don't mention the mandatory $9/month insurance and the staff charged my card over $200 without my consent. I thought he was charging only for the admin fee and the first month but he did not have good communications skills.
Recommended: No
Ayinde Crear
May 21, 2015
The perfect storage situation for college students over the summer.
It was a little difficult finding the facility itself as I am not originally from the Ithaca area, but besides that everything worked out smoothly. I walked into the main office and signed the necessary forms, got the key, and packed my things into the storage unit. It is also a bonus that I can come into the storage unit lot literally anytime with my gate access code. I couldn't have imagined this situation run any smoother.
Recommended: Yes
Jessica
May 21, 2015
Moving in and booking was easy.
Recommended: Yes
Robin
May 21, 2015
Great facility, but didn't like all the extra charges.
This facility was clean and secure, but I didn't like paying a $20 administrative fee. If I wanted a bill or even an email reminder each month, they charge an additional $1. They also charged us $9 per month insurance. If these charges were really necessary, I would rather they were built into the flat monthly fee and it would have been good to know about the extra charges ahead of time.
Recommended: Yes
Randall
May 20, 2015
Excellent service from the staff. Clean unit and facility. Good value for the money.
Recommended: Yes
Emily
May 20, 2015
Very secure and reasonably priced
They have a gated fence around the compound making it safe and secure. The owners were great and made moving in quick and easy
Recommended: Yes
Kevin
May 16, 2015
Great experience, excellent service.
Recommended: Yes
Robert Sladich
May 14, 2015
Quick and easy online with follow up quick.
Friendly and quick. Reserved online and paid by credit card over phone. Well kept facility.
Recommended: Yes
Paul
Apr 08, 2015
No complaints
Recommended: Yes
Sung Eun
Aug 23, 2014
Overall good experience with paperwork and guidance to storage unit.
Recommended: Yes
Seul-E
Jul 22, 2014
Convenient
Recommended: Yes
Patrica
Jul 13, 2014
Recommended: Yes
Carrie Young
Jun 09, 2014
In-between move
I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.
Recommended: Yes
Kelly
May 25, 2014
Good communication. Helpful service.
Recommended: Yes
Gary
May 24, 2014
Recommended: Yes
Sam
May 19, 2014
Fast, Clean and Friendly!
I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)
Recommended: Yes
C. Neal
Dec 01, 2013
Storage made easy!
Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.
Recommended: Yes
Andrew Areiter
Nov 25, 2013
SAFE SECURE CLEAN
I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.
Recommended: Yes
TAMMY
Sep 14, 2013
Recommended: Yes
Zach Howlett
Aug 31, 2013
Great value
I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.
Recommended: Yes
Kafi
Jun 04, 2013
Recommended: Yes
Kasey
May 21, 2013
Recommended: Yes
Grace
May 21, 2013
Recommended: Yes
Jacquelyn
May 14, 2013
Very curious & knowledgeable about the facility.
Recommended: Yes
Mary Beth Adams
Dec 29, 2012
Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.
Recommended: Yes
A. Hughes
Jul 19, 2012
Very Nice Facility, long paperwork
This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!
Recommended: Yes
Michela Moe
Jul 13, 2012
Never again.
Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked
"why were you closed for an hour and a half, and then for another 20 minutes?"
"We have to take our regulated lunch break."
"The note on the door said you were going to the bank."
No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time.
Never again.
Recommended: No
C. Flynn
May 29, 2012
Good facility, helpful staff but hours need to be maintained on move-in, move-out weekends.
Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit — eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!
Recommended: Yes
Michele
May 20, 2012
Move In was done professionally
Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.
Recommended: Yes
Stallings
Jun 11, 2011
Highly Recommend
This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.
Recommended: Yes
Phaedra R.
Jun 17, 2010
The process before accessing storage is time consuming.
Recommended: Yes