Lesia Beckett
Sep 10, 2024
my cubicle is unlockable
Huglifeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeewwwwwwweeeeeeeeeeeeeeeeeeeeeeeeeee eeeeeeewe
Recommended: No
Patty Tobin
Aug 31, 2024
No thanks
Thank you Larraine and staff for all your help!!!
Recommended: Yes
Aimee Ryan
Aug 20, 2024
Wasps nest
There is a wasps nest in my unit on the floor that I had to get rid of on my own. I have an additional $16.xx charge after I just paid $69.xx . I don’t understand.
Recommended: No
Debra
Aug 16, 2024
The storage Nice size
Only one thing I know it’s outside, but they need to be sprayed for spiders and other bugs
Recommended: Yes
Yvette
Apr 17, 2024
Beautiful & affordable
I rented with Prime Storage last week moved in & I was truly empressed will recommend
Recommended: Yes
Yvette Wise
Apr 15, 2024
It was fast & easy
I truly enjoyed my experience with Prime Storage something different & new for me but it went smoothly & easy
Recommended: Yes
Danny
Jan 03, 2024
Easier than most
Clean and bright inside, lights came on as I walked to unit and adequate lighting to see inside entire unit.
Door operation was smooth.
Outside gate was easy to open with code. Able to access buildings from 2 sides.
Good parking, areas to turn around if not drive completely around.
Recommended: Yes
Patricia A Rutledge
Nov 29, 2023
Be sure to add $17 to the price listed
Location was easily reached and accessible. I think their ads should be more transparent. Cost of unit PLUS $17 monthly insurance charge.
Recommended: Yes
Joe Hovan
May 11, 2023
Other than the weather striping on bottom o door
Bottom of the door is in poor shape
Recommended: Yes
Nicole lawton
Mar 06, 2023
Quick and efficient
They were quick to respond to my inquiry and I was able to move into my unit that very day, staff was friendly and courteous
Recommended: Yes
Jeremy
Nov 01, 2021
Great customer service, very friendly
I would recommend this storage unit to all of my friends and family. The man who helped me was very nice and I was in and out of there within 20 minutes or so.
Recommended: Yes
L
Sep 25, 2021
Satisfied
Friendly staff, helpful. Easy access to unit. Very clean space.
Recommended: Yes
Lisa B.
Apr 26, 2021
Convenient
fast and easy service. The first month was half off.
Recommended: Yes
Cory T.
Apr 09, 2021
I recommend
Friendly, professional service.
Recommended: Yes
Adrian
Mar 29, 2021
Clean Place, Variable rates.
Place is nice and clean, a few months after we moved in our things to a unit they raised the price without warning.
Recommended: Yes
Helyn LaFalce
Mar 26, 2021
Need lightbulb replaced in indoor storage area.
Have asked repeatedly to have lightbulbs replaced in indoor climate controlled area to no avail.
Recommended: Yes
Patty O’Connor
Mar 25, 2021
Safe storage for my things.
Prices keep going up but overall space is great. I feel very comfortable storing my property. Service is easy and efficient.
Recommended: Yes
Chris LaDuke
Mar 24, 2021
ok, services are not offered to assist clients with long term rentals.
For the price we should be able to put trash in dumpster caused by rodents that have ruined furniture etc.
Recommended: Yes
Alyce
Mar 24, 2021
not impressed
I've resigned myself to the fact that I needed additional storage and pay for it. However, I was completely shocked that my rent went up $56.00 a month after only 4 months. When I addressed the issues of excessive rent increase over such a short time, the people in the office said they would forward my concerns and get back to me. Now it is weeks later and not a word one way or the other. That is not good customer service and that is main reason for the low rating.
Recommended: No
John Mendel
Mar 24, 2021
Previous owner was much more connected with the customer
All I see is higher costs and more headaches. I've never had a rodent issue during the previous 20 years. Now I have issues and to top it off im paying 25% more from 2 years ago. How do you explain the rent increase ? I think long term (tenants) should get a discount. Also, I was charged additional for the mandatory insurance coverage when I have 3 million of coverage with my business insurance that was submitted when requested. To this date I have not gotten a credit.
Recommended: Yes
Ann B
Mar 24, 2021
Convenient location
The email/text reminders need to be consistent. My last months invoice I didn’t get the email/text until after the due date and it resulted in a hefty late charge that they would not waive. Poor customer service in that respect. Lorraine in the office is awesome!
Recommended: Yes
Robert Warzala
Mar 24, 2021
Safe and secure place.
Very clean and safe place to keep your things
Recommended: Yes
Robert Wise
Mar 24, 2021
To expensive as soon as I folind a cheaper place I'm gone
Is far to expensive for the size unit I have. Harassed with emails and texts and calls on the day my.paykent is due saying it's not paid even though I have autopay on. Wanted to charge me $20 when I asked for a few days extension during peak covid issue with not getting my paycheck when I was supposed to. I would not recommend this place to anyone
Recommended: No
Sandra
Mar 24, 2021
WOULD NOT RECOMMEND
My storage unit is disgusting!
The ceiling has dirt dropping down onto all of my belongings!
Mouse droppings all over my things as well!
It seems that my monthly bill goes up at least twice a year making it EXTREMELY unaffordable!
Recommended: No
Susan E Wells
Mar 24, 2021
Staff work with you when you have questions or need help with your space.
We have had issues with length of time lights are on, which has been updated. Immediate help with snow and ice removal, etc. There were issues with the air conditioning and it was looked into and fixed. We are pleased with the staff and the building.
Recommended: Yes
Eric Ferraro
Mar 24, 2021
Over priced for unprotected units
Ive been a customer of this facility since I was a little kid. Im now 36. In the last few years rates have gone up significantly & require all to purchase insurance as well. These units are not weather tight, I have experienced collateral damage to my things due to this, and have found 1000's of mouse droppings in my unit. You want to charge a premium but you offer a 3rd class item and no plan to upgrade or renovate beyond the ever growing price that we pay, which is comparable brand new facilities.
Recommended: Yes
慄慮
Mar 24, 2021
Mixed feelings
Prices are way to high, would work for short term storage, which it what I was supposed to be doing. Besides getting charged late fees for the mail being late,, my payments are sent from the bank and was sent out over a week in advance, I received a letter that threatened to have my unit auctioned off in 2 weeks because I had a balance of $2.00, yep that was TWO DOLLARS for a month really cemented my decision to start emptying out my unit.
Recommended: No
kerry quigley
Mar 24, 2021
Very nice new storage facility
Brand new; happy with storage;
Seems expensive but haven't used storage prior to this.
Very inflexible with payments; have automatic payment coming from my checking and when it arrived one day late they try to charge extra $2
Recommended: Yes
jaime
Mar 24, 2021
I think its alright but not great
I dint like that the price increased after only being there 9 months, The unit was dirty when I opened it for the first time and had to sweep it out - thought it would have been clean for a new tenant.
Recommended: Yes
Yvie Dondes
Mar 24, 2021
Superior service
Professional service much superior to prior owners.
Recommended: Yes
Andrea
Mar 24, 2021
Overpriced
Used to be reasonably priced now way to expensive. Super discounts for new people but long time customers are treated like crap. I'm currently looking at other options
Recommended: No
Charlee Frament
Mar 24, 2021
Storage
Prices and location are ideal. Whenever I call and have a question or need help, customer service never disappoints
Recommended: Yes
louann nahm
Nov 28, 2020
good service
Clean and safe wonderful people
Recommended: Yes
Anastasia
May 31, 2020
good on short notice
I felt as though it was fine, don't know if i would rent again too pricey
Recommended: Yes
Andrew
May 16, 2020
Quick
Needed to store things quickly and they got the job done
Recommended: Yes
carissa l
Mar 16, 2020
Great doing business with them.
This place was quick, efficient, and friendly.
Recommended: Yes
Michael
Oct 06, 2019
Great Deal - great place!
Great deals on storage - just what we needed!
Recommended: Yes
Burns
Oct 05, 2019
I love it
Nice clean facility. Chris was very helpful
Recommended: Yes
Rachel
Oct 03, 2019
Misleading pricing
The storage unit was decently clean and customer service was ok. Price was quite misleading because on top of the advertised price promotion, they required insurance be purchased and payed monthly (could go through homeowners but wasn’t told I’d have to until I was right there signing paperwork), suggested to buy their lock, and asked to pay for other extras. Also $25 “admin fee” on top of first month rate. And was asked more than once if I was sure the small size I’d reserved would be enough and if I wanted to upsize.
Recommended: Yes
Alejandro
Sep 30, 2019
Very cheap but very nice
Nice place and way cheaper than other places
Recommended: Yes
Nekeisha Smith
Sep 05, 2019
Theresa was very friendly and nice thats what made me want the storage also
I needed a storage for my things i wanted a clean environment for my things and was successful with this storage thank you
Recommended: Yes
AnnaRose
May 26, 2019
Very clean and easy to access
Great and helpful storage unit!
Recommended: Yes
Matthee
May 09, 2019
Fast easy access
this place is very convenient it's close to the highway and has many size lockers
Recommended: Yes
Erva
May 05, 2019
Cheap and efficient
This storage facility was very well organized and the height of the units were very nice. I had a 5x5 and shared it with two other friends and had no problem fitting everything we needed
Recommended: Yes
Nicole
Apr 06, 2019
Amazing
She had my unit ready in less than 10 minutes and was the nicest lady
Recommended: Yes
