Extra Space Storage - 3251 - Lockport - Transit Rd

Safe and secure storage

Friendly staff and a secure location to store my vehicle. Easy access that is well kept. I feel confident, knowing that my vehicle will be safe during storage.

Recommended: Yes

Rented a Car Storage space, worked out fine.

Easy access, clean.. friendly and helpful staff would rent again.

Recommended: Yes

So easy

Needed a place to put my Sister's things. Needed quality and dependability. Made my reservation. Went in to get the key and everything was better than I could have ever asked for.

Recommended: Yes

Customer service

The manager was unsure of what she was asking of me . I left the facility to return with car insurance only to be told I needed the title. Also it wouldn't of been a huge break in protocol for her to let me use the bathroom, very rude considering I advised please . Ultimately I paid in full for my duration, one time payment, and left disappointed. The experience could of been handled more professionally.

Recommended: Yes

Easy process

The move in process was very easy. We chose a move in date and the unit was ready with the lock and key and instructions. The location and unit were secure and clean.

Recommended: Yes

The rates and CS was outstanding!

Dena wad very helpful, polite and very professional. She answered all of my questions and was a delight. The only thing I would change is to honor Veterans not just Active duty and Retired. I was in during from 87 -91 and served honorably. To many places forget the veterans and how to ho or them. Thank you.

Recommended: Yes

Outstanding Customer Service

Due to Virus many places are just not running right. Not the Case at Life Storage on S. Transit Rd. in Lockport, NY. Customer Service delivered by Dena Silver, Store Manager, was outstanding. Very personable, thorough and knowledgeable. She really went beyond our expectation of being helpful in making a good decision during a difficult move. Thank you so much Dena.

Recommended: Yes

Excellent service and well kept facility

Dena is amazing she went the extra mile. This facility is way better than Public storage. They advertised all the high tech security and charged for it. I got to public storage on Niagara glass blvd to find a horse gate unlocked. Public storage is charging $246 a month for that but advertising high tech security with gated access and a pin code. Yeah right. Life storage and Dena are the real deal

Recommended: Yes

Yes. Received very nice service

Dena was very courteous and professional. Went over everything in great detail. Right before she took care of my husband and I, Dena had a very difficult customer and we were both impressed how she handled it. Great job!!

Recommended: Yes

Efficient and convenient

Easy reservation . Good staff was very helpful.

Recommended: Yes

Fast

Easy and fast, nice people very helpful

Recommended: Yes

Very convenient.

Good price for size of units. The manager, Shane, is very professional.

Recommended: Yes

Good facility.

Good facility at a reasonable rate. Easy to get to my locker. Even though it is an outdoors locker, is sturdy and dry.

Recommended: Yes

Easy to enter and leave the premises

Easy to pull up car right next to my unit. Facility manager Shane was great on getting me set up.

Recommended: Yes

Wonderfull and excellent!

Recommended: Yes

perfect size and helpful

very helpful. Unites where very clean and useful when I forgot my lock and when I moved out.

Recommended: Yes

its convient...

I missed out on the special due to not having help moving my things into storage...

Recommended: Yes

Everything was explained clearly and Sean went over everything twice and asked if there was anything we didn't understand.

Recommended: Yes

very proffessional and respectful and clean, put my mind to ease

very proffessional and respectful and clean, put my mind to ease

Recommended: Yes