Christopher Bailey
Aug 25, 2024
Rented a Car Storage space, worked out fine.
Easy access, clean.. friendly and helpful staff would rent again.
Recommended: Yes
Judy Kaiser
Nov 04, 2022
So easy
Needed a place to put my Sister's things. Needed quality and dependability. Made my reservation. Went in to get the key and everything was better than I could have ever asked for.
Recommended: Yes
Christopher Pienta
Sep 24, 2022
Customer service
The manager was unsure of what she was asking of me . I left the facility to return with car insurance only to be told I needed the title. Also it wouldn't of been a huge break in protocol for her to let me use the bathroom, very rude considering I advised please . Ultimately I paid in full for my duration, one time payment, and left disappointed. The experience could of been handled more professionally.
Recommended: Yes
Colleen Lynch
Apr 30, 2022
Easy process
The move in process was very easy. We chose a move in date and the unit was ready with the lock and key and instructions. The location and unit were secure and clean.
Recommended: Yes
Roger Cline
Aug 11, 2021
The rates and CS was outstanding!
Dena wad very helpful, polite and very professional. She answered all of my questions and was a delight.
The only thing I would change is to honor Veterans not just Active duty and Retired. I was in during from 87 -91 and served honorably. To many places forget the veterans and how to ho or them.
Thank you.
Recommended: Yes
Josette Koller
Jun 11, 2021
Outstanding Customer Service
Due to Virus many places are just not running right. Not the Case at Life Storage on S. Transit Rd. in Lockport, NY. Customer Service delivered by Dena Silver, Store Manager, was outstanding. Very personable, thorough and knowledgeable. She really went beyond our expectation of being helpful in making a good decision during a difficult move. Thank you so much Dena.
Recommended: Yes
Xavier Whitehead
May 25, 2021
Excellent service and well kept facility
Dena is amazing she went the extra mile. This facility is way better than Public storage. They advertised all the high tech security and charged for it. I got to public storage on Niagara glass blvd to find a horse gate unlocked. Public storage is charging $246 a month for that but advertising high tech security with gated access and a pin code. Yeah right. Life storage and Dena are the real deal
Recommended: Yes
Jane Obie
May 21, 2021
Yes. Received very nice service
Dena was very courteous and professional. Went over everything in great detail. Right before she took care of my husband and I, Dena had a very difficult customer and we were both impressed how she handled it. Great job!!
Recommended: Yes
Janice
Feb 12, 2017
Efficient and convenient
Easy reservation . Good staff was very helpful.
Recommended: Yes
Megan
Feb 23, 2016
Fast
Easy and fast, nice people very helpful
Recommended: Yes
MaryEllen
Feb 06, 2016
Very convenient.
Good price for size of units. The manager, Shane, is very professional.
Recommended: Yes
MaryEllen
Jan 29, 2016
Good facility.
Good facility at a reasonable rate. Easy to get to my locker. Even though it is an outdoors locker, is sturdy and dry.
Recommended: Yes
MaryEllen
Jan 23, 2016
Easy to enter and leave the premises
Easy to pull up car right next to my unit. Facility manager Shane was great on getting me set up.
Recommended: Yes
alexis
Dec 16, 2015
Wonderfull and excellent!
Recommended: Yes
daniel
Jul 23, 2015
perfect size and helpful
very helpful. Unites where very clean and useful when I forgot my lock and when I moved out.
Recommended: Yes
DONNA Ackerman
Apr 06, 2015
its convient...
I missed out on the special due to not having help moving my things into storage...
Recommended: Yes
Christine
Dec 18, 2012
Everything was explained clearly and Sean went over everything twice and asked if there was anything we didn't understand.
Recommended: Yes
Tammy Ormsby
May 10, 2012
very proffessional and respectful and clean, put my mind to ease
very proffessional and respectful and clean, put my mind to ease
Recommended: Yes
