Brian Reed
Sep 09, 2024
Rebecca was A1!
The agent, Rebecca was very very helpful and courteous a true pleasure to work with.
Recommended: Yes
Marie Bartlett
Nov 19, 2023
Super Easy
From online registration to checking even the Virtual assistant helping with Ins. Paperwork all super easy. One cart could use to be replaced rest all good.
Recommended: Yes
Beth Isenberg
Sep 11, 2023
Rebekah is WONDERFUL! Highly recommend!
I have been a tenant here since 2017, and Rebekah is the reason I remain so. She is knowledgable, friendly and really understands customer service. She always helps with any questions I have and is an absolute pleasure. I am grateful for her help and highly recommend.
Recommended: Yes
Beth
Jun 28, 2023
Rebekka is amazing!
We have several units at the Malta location. With changes within our company things became complicated. I called daily needing help. Rebekka had an answer or solution. Incredibly helpful, always returned my calls, just the person you would want as the face of the company. Because of my experience with Rebekka I would absolutely recommend this facility.
Recommended: Yes
Samantha
Sep 10, 2022
Great place
This storage unit was very nice and the staff is very knowledgeable. After one look at what I was moving into the unit Rebecka knew exactly what size to have me get.
Recommended: Yes
Juan
Apr 04, 2022
Best place with great prices
Great place and great prices and can't beat the space
Recommended: Yes
Robin
Mar 11, 2022
A friendly staff With a clean facility.
While the hallways are a little narrow, the unit was clean and spacious. The checking in staff was very helpful too!
Recommended: Yes
Rachel Radcliffe
Jan 28, 2022
Denise went above and beyond!
Denise understood our situation and was very helpful! Pleasant. Efficient. A joy to work with!
Recommended: Yes
Amy
May 22, 2021
Very friendly staff and clean facility
We were greeted by Jodi and she was very friendly and helpful
Recommended: Yes
Tomas Perez Perez
May 06, 2021
Easy processing.
Very pleased with the service provided.
Recommended: Yes
Emily Vale
Mar 25, 2021
Too expensive
Pleased but rent goes up to frequently and too much
Recommended: Yes
Gita
Mar 25, 2021
Not a good customer service
I suppose to get a notification every month to make a payment, but for some reason They don’t sent it to me. I asked few times, not a response.
Also for last 2 months I Have to call to get a recipe for the payment. Very inconvenient.
People at the office don’t care.
I am trying to empty my unit as soon as possible.
Recommended: No
Lisa
Mar 25, 2021
Ease of access and happy with climate control
Very nice customer service, keypad access is very helpful. Dont have to worry about keyfobs.
Recommended: Yes
Ann Barrett
Mar 24, 2021
Professional,, Clean and Safe
The atmosphere is very Professional, Clean and Safe. I know when I go in after hours, I'll be safe. The personal are always helpful. Just wish I was closer to the entrance. The price has increased quite a bit since I first rented. Signs of the times. Will tell folks to rent from Prime.
Recommended: Yes
Arthur Knapp
Mar 24, 2021
Read below
Nice facility, friendly staff. Great location. Way too many price increases. Last increase almost 20%!
Recommended: Yes
Tom Burkhouse
Mar 24, 2021
easy in/out
very good storage place, everything fine so far.
Recommended: Yes
Tony
Mar 24, 2021
Yes I would recommend
Great place very clean and the help is wonderful
Recommended: Yes
Lindsay
Mar 24, 2021
Very clean
Its kept clean and the staff is nice. The prices are not to outrageous either.
Recommended: Yes
Jenn Bullis
Mar 24, 2021
Excellent place
Staff is super pleasant and easy to work with.
Recommended: Yes
態整
Mar 24, 2021
Works for what we need
We needed a temporary place to house some things while we sold our home. The unit we got was clean and easy to access, although we are in the very back of the building so there is some maneuvering and an elevator ride to our unit. The elevator was out of service twice when we attempted to bring stuff to our unit (now it is operational again), but having only 1 elevator for the entire building is a downside.
We have had countless payment issues - they have finally been resolved - but every month for 3 months I was on the phone with someone new regarding our account and why our payment method had not been updated. That was beyond frustrating, to say the least. However, the people I spoke with did their best to resolve the issues, and finally I believe they are.
Overall this storage unit is a very convenient location and we have never had a problem getting enough carts for our stuff.
Recommended: Yes
Christian
Mar 24, 2021
Clean, temperature and humidity controlled, professional and friendly
Highly professional and very friendly!
Recommended: Yes
Kathleen Handy
Jan 10, 2021
Convenient and Efficient and Clean
Jodi the manager was fantastic and patiently helped me as a newcomer to quickly know my way around. This facility was wonderful as was the management.
Recommended: Yes
態瑩
Dec 14, 2020
Cleaniness and very organized
Walked into the facility and it was very clean. Jodi was extremely nice and helpful. We are first time user of storage units and we were thankful that they have carts to help us bring our stuff up to the third floor. Highly recommended it.
Recommended: Yes
Aidan
Dec 01, 2020
So Happy
If you are looking for Storage you can't go wrong coming here. Jodi is great at her job. She treated us like she actually cared about making this crazy time easier for us, and she did. She goes above and beyond.
Recommended: Yes
Meghan
Dec 01, 2020
100% on all aspects
I recently rented at Prime Storage in Malta. The Manager Jodi is super friendly and efficient. I can't believe how clean the place is with only one manager. Not to mention the office is so warm and inviting. Great experience all around.
Recommended: Yes
Arthur H. Cooper
Jul 17, 2019
Safe, secure, Mgr is very Accomodating & Competent.
I have been with Prime since they have been Prime. I They communicate well and will do their level best to accommodate your needs. They are fair ad Square people, Highly Recommended and Trustworthy. A.H. Cooper
Recommended: Yes
jacob
Jun 02, 2019
Great service, good facility, so-so location!
The woman who helped me was very nice and made everything clear. It was easy to use the dollies to move in, and we had a fun time getting everything in storage!
Recommended: Yes
alexa
May 12, 2019
Clean, easy storage space and amenities
Good space, costumer service was a bit poor. Accidentally was over charged and it took too long to refund me.
Recommended: Yes
Geoffrey
Dec 16, 2018
Good experience
Erica was excellent to work with
Recommended: Yes
Linda
Nov 03, 2018
I had a very positive experience in every way.
The facility is clean and the staff was friendly and efficient. My move in went very smoothly.
Recommended: Yes
Breana Iannotti
Sep 03, 2018
Prime Storage
Arrived two days earlier than my reservation date and was able to look at the unit before purchasing. The woman at the desk was very helpful and informative. I ended up purchasing the unit that day and began moving my things in immediately. She was also helpful in printing out my renters insurance after I emailed her the PDF I had on file. Very clean facility and easily accessible.
Recommended: Yes
Andrew
Jul 02, 2016
Very well organized
Great customer service very friendly and professional
Recommended: Yes
Bruce
May 18, 2016
Safe and clean.
Arrived with 3 other large trucks so number of carts was a minor issue as was paperwork upon arrival which we don't blame the facility for. A bit pricey.
Recommended: Yes
