Regina Mercer
Jun 07, 2024
Great customer service
I went into the store and the lady who was there was so kind and sweet and explain everything very slow for anyone to understand she showed me my unit and I just loved it. It was so quick and easy.
Recommended: Yes
Royshenna Dunston
May 30, 2024
Great space
Great move in friendly staff easy move in
Recommended: Yes
Kevin H
May 03, 2024
Good value storage for NYC
Got the 5x10 deal, good value price compared to what’s around
Recommended: Yes
Lorraine L. Green
Jan 04, 2023
A clean place with hospitable employees!!!
The last facility I used in Brooklyn was so awful that the rats got in and chewed up all my clothes. However this storage company keeps the place very clean and I believe my things are safe. The employees are always helpful and courteous. It's so nice to deal with folks that don't take their bad day out on the customers. Yes, I really like this place!
Recommended: Yes
Shawn Vargas
May 21, 2022
Great service
Great service @great pricing!Easy access in and out!
Recommended: Yes
Contina Irizarry
Mar 24, 2022
Customer service
Amazing customer service with exceptional pricing your and review of contract… thank you … also I actually made reservations with extra space storage and they were closed on a Sunday and did not show that on their website so I pulled up with a truck. So then I scanned the Internet and found you guys I called the number nice gentleman help me reserved it and then I pulled up and unpacked my stuff and you guys saved today thank you so much it’s hard living on your own in New York City let alone moving by yourself I do wish the single file by fives were on the lower ground however I still manage to get everything I needed to do to your steps which we easily to be used thank you so much
Recommended: Yes
L
Feb 08, 2022
Easy move in
The facility is fine. Move in was easy.
Recommended: Yes
Joan P Hinton
Dec 05, 2021
Howard and Will exceptional customer service agents!!
Will and Howard both were courteous, pleasant and extremely helpful. They both took the time to explain their storage policies clearly.Very patient with customers and very helpful with customers transitioning my items to storage. I highly recommend Prime Storage at 109-09 180th St. Jamaica, NY. Great prices, great service and very clean.
Recommended: Yes
Mat Gordon
Aug 03, 2021
Morgan was amazing
The environment was extremely calm and organized and the staff was friendly and efficient (I think his name was Morgan
Recommended: Yes
Unknown
Jun 11, 2021
Great service !
Needs more employees . AlThough all services was completed. it took extremely longer then expected
Recommended: Yes
Quana
May 17, 2021
Great Customer service
My first time using a storage. Was greeted by attentive staff. The sign up process was smooth and I also received an additional discount offer which was not expected. So far no complaints
Recommended: Yes
Evangelist
May 14, 2021
Very pleasant and patient
Very pleasant and patient. Clean and helpful
Recommended: Yes
Jeremy pollack
Apr 27, 2021
No complaints!
Michael answered all my questions over the phone, and gave me all the info and resources I needed when I moved in. Facility is clean, unit is nice. Yeah, only good things to say really.
Recommended: Yes
Krystal Griffith
Apr 18, 2021
Review
Everything was a smooth experience
Recommended: Yes
Stacey
Apr 16, 2021
Tired of price increases
It's a good place to store ur things however the biggest issue I'm having is they keep going on up there prices every few months. Makes no sense at all. Nothing is changing for the customer that matches with these increases. The bathroom is horrible.
Recommended: Yes
Heidi
Mar 21, 2021
Muy contenta con el storage
Me atendierom muy bien trasmiten confianza y lo recomiendo los chicos y chicas muy atentos gracias
Recommended: Yes
Tenant
Mar 14, 2021
Not bad nice location
I bit pricey compare to competitors overall facility is clean
Recommended: Yes
Lester
Mar 14, 2021
Customer service & cleanliness is very good.
Customer service &cleanliness is very good.
Recommended: Yes
Quana
Mar 12, 2021
Looking for storage definitely go with this company
Recommend the this company, I received great service and the unit was excellently the size I needed !
Recommended: Yes
Timothy Roberts
Mar 09, 2021
Customer care and service is good рџ‘Ќ
Everyone is always friendly and helpful.
Recommended: Yes
Rawlins Simon
Mar 09, 2021
There’s no more customer service.You have to come in person now.
Everything is a moneymaking matter right now what are used to be free or good service now you have to pay for
Recommended: No
Rosalee downer
Mar 09, 2021
Storage well kept
Excellent customer service well appreciate how my things are well protected and cared for its a pleasure using it facility
Recommended: Yes
Kareem Nipper
Mar 09, 2021
Not Bad but could be better
1)Staff is relatively friendly and they do their jobs for the most part
2) I switched units, from a smaller unit to a larger unit. I wasn't offered a promotion because I was a current customer (I thought you should try to retain customer relationships, instead I felt like I was being penalized for being an existing loyal customer)
3) The unit i switched to is isolated in a wing of the building that has one elevator. The elevator was taken out of service while I am currently moving things. It took my son and I nearly three hours to move six 9ft storage posts up the staircase on Monday 3/8. 3hrs! I have 48 pallets coming from California this week and I am praying the elevator will be fixed by then. The manager, Felicia did offer to accommodate my freight in another unit until the elevator is fixed (Which is greatly appreciated) However, I was NOT OFFERED A DISCOUNT ON THE RENT FOR THE INCONVENIENCE!!!
4) Extremely COLD up on the 6th floor, especially on cold weather days. NO HEAT AT ALL... Freezing!
5) Lastly, not happy with the fact that this storage facility is only open until 7pm weekdays and 5/6pm Weekends. This is why I wouldn't recommend anyone to this facility. It's in a very convenient location for me, but the hours are horrible, especially for a working person. I have to rush there after work, to try and get things done. Terrible inconvenience
Recommended: Yes
Carmen Huggins
Mar 08, 2021
Staff is courteous. Building is clean and well-lit.
I am pleased with Prime Storage.
Recommended: Yes
Renee E. Peeples
Mar 08, 2021
I have no complaints.
I have no complaints, the employees that work at the Facility are very nice, an helpful.
Recommended: Yes
Ibrahima Sanoh
Mar 08, 2021
Awesome
You increase my rent room number 1031 to up to 25 present I use to 190 jumps to 234 I really didn’t like it
Recommended: Yes
R. Phillips Nicholson
Mar 08, 2021
Safety!
I've been an on going Customer Since 2011 and I'm Still a Customer. Nice Respectful staff. Some of my belongings have been chewed up by mice/rats but other then that they've been safe! It was called Treasure Island when I started renting so that's how long I've been with them & I would still to tell people to choose them!
Recommended: Yes
Corey Fleming
Jan 12, 2021
Exceeded all expectations!
Wonderful experience with a very helpful staff! From start to finish their survive was superb. The facility is clean and there is ample space to park a truck to move in with ease :)
Recommended: Yes
Hola Adjrakou
Dec 15, 2020
Great customer service
As low as $19 a month. It’s great.
Recommended: Yes
TDS
Aug 30, 2020
Does Not Honor Advertized Policies
This company is not responsive, and does not honor the terms on its website. I need a place to temporarily park my car. Despite it meeting the posted requirements on their website, they refused to let me park it, and no one answers their customer service number despite multiple calls. Take your money somewhere else where they won’t change the rules on you. [As an update, I did manage eventually to speak with customer service. It seems the issue is being referred to a regional manager, and there will be an update within two business days. We’ll see.]
Recommended: No
Orlando
Jul 27, 2020
All staffs were professional
My needs were taking care of ASAP.
Recommended: Yes
Sherly
Nov 12, 2019
Homeowners Life Saver
Clean, Easy Access To Storage Unit Via Elevator, Ease In Hauling Items In & Out With Cart For Exchange Of ID (ID Returned Once Cart Is Returned).
Exudes Professionalism From Phone To Live Personal Interaction.
Truly Impressionable & To The Extent Of Saying, "Wow, Why Didn't I Think Of This Business Venture!"
Good Job. Keep It Up. Will Certainly Do Business With You Soon.
Recommended: Yes
Sherly
Oct 25, 2019
Care Free Storage
Great, Clean, Friendly & Easy Access Self Storage.
Recommended: Yes
Jacqueline
Jun 11, 2019
The online process was quick and easy.
Prime Storage , has thus far been very supportive in answering questions and making my move in comfortable.
Thanks !
Recommended: Yes
