Prime Storage - Queens - 20th Ave

Quick, Easy and Personable

Aside from the quick and easy route laid for me to get exactly what I needed the staff at th building were excellent. It seems that Kelvin and his staff mates have created a sort of zen sanctuary of vibes at a place that could be quite stressful given the moving and shifting of personal items. It wasn't like that at all for me. Only thing I will say was that you shouldn't but any boxes or tape or locks or anything of that nature because the company has the whole supply and demand pricing gouge thing going on. So prepare as much as you can. Other than that I feel greatly rewarded in my choice to use this facility over others.

Recommended: Yes

Great

Great for what I needed and price was great

Recommended: Yes

Clean and professional place to storage your items.

Christian and the other employees work hard to keep the customers happy! Very professional and helpful! Thank you for helping have a great move in.

Recommended: Yes

Everything went well.

Registration was handled properly and professionally. Kelvin was very helpful and made us feel at home.

Recommended: Yes

I love the stuff they are so helpful

I love the stuff they are so helpful

Recommended: Yes

Review

Satisfying and recommended. Happy to be customer

Recommended: Yes

Great experience

Excellent experience, we were provided with all the information we needed to make a decision. Thank You

Recommended: Yes

Great storage facilty. Very helpful staff. Very clean units.

This storage unit is so clean and the climate control is great. Your belongings don't get any damage to them. The staff are so very helpful and pleasant. I was able to rent a unit right away. I'm very pleased with this place.

Recommended: Yes

Spacious & Clean

Happy with the location, facility and customer service!

Recommended: Yes

Clean, new courteous

I would.recommend to my friends.

Recommended: Yes

Service was excellent

Used your service in short notice. I was able to get a great deal in less then hour and had my items in storage in the following half.

Recommended: Yes

Good price

Great professional and friendly service

Recommended: Yes

So far so good

Just started here, can't complain.

Recommended: Yes

Great facilities and staff

Very friendly and professional staff

Recommended: Yes

Pretty great and convenient

The only reason to not give a full 5 stars is the seemingly constant issues with the access app. Otherwise great facility.

Recommended: Yes

Nice people working there

Always clean , always ready to help

Recommended: Yes

Buen precio

El precio de los lockers es muy conveniente

Recommended: Yes

Highly recommend it ^____^

Excellent experience, super smooth process and the customer service was top of the line! I would recommend that you take a look at the storage unit before you start moving your items to be able to navigate the place.

Recommended: Yes

周慮歳

:) great job you guys ! Work on ur app

Recommended: Yes

Mouse Droppings all over! Be aware!

This place has a MOUSE PROBLEM. Be aware!!!!!! My experience was great until I had a horrible experience here at Astoria Prime Storage. As you see in the pictures, mouse droppings were all over in my storage unit and I had to throw out a lot of important belongings that were on the floor and my new mattress. Plus, I had to move all of my stuffs to another units and spent 2 hours on that day!!! When I found out this issue, I talked to an assistant manager there he said I should contact the insurance company and email to a manager to resolve the issue. So I emailed as he instructed but no one responded to me for a week. No joke. I was upset and called them to find out if they have ever received my email. Someone answered my call and when I told him that I had an issue last week (MOUSE DAMAGE PROBLEMS) and asked if he read my email. He said " Uh-huh" without any comments. I was even more upset when he responded like this. so I asked him again and asked what can he do for me. I honestly expected him to say 'Sorry' first, but he never said 'sorry' to me. And then he put me on hold for 10 minutes (I guess, he was reading my email then.) and said there's nothing he can do for me and just ask me to call the insurance company. What a horrible customer service person he is! I've been using this place for over a year and all I can hear is 'JUST CALL THE INSURANCE COMPANY'? You guys can't even offer me waiving the one month fee as a courtesy? After I talked with this horrible customer service person I decided to move out because I don't want to give my money even $1.00 to someone who doesn't care about customers. If a manager of this location reads this review, please note that you need to train your employees and teach how to take care of your customers properly. You just lost money and lost a loyal customer who can stay there for 5 years. DON'T GO THIS PLACE. Unless you want to face the mouse problems like me.

Recommended: No

Good but they don’t tell you everything up front

So you know: if they say they close at 10pm, what they mean is all of the key codes INCLUDING THE ONE THAT LETS YOU AND YOUR UHAUL OUT OF THE GATED PARKING AREA, are disabled at 10pm SHARP, and you will be locked in for over an hour while their emergency phone team tries and fails to reach the general manager, and eventually one of the emergency phone employees takes pity and gives you an exit code. Also, don’t be like me and not lock up your unit before you go down for your last load, bc your key code to get back up to your unit will also be disabled, and you’ll have to come back before 7am to try to be the first person in so you can lock it. For the record, no other storage company I’ve ever used locks you into their facility at closing time, or doesn’t have a way for folks who are already in the facility to finish up and leave when they’re ready. But none of my other storage facilities were in NYC. I feel pretty sure that nobody’s gonna be able to access my stuff after hours and steal it, since I couldn’t even get out!!! So that’s good. I just wish they had told me!!!! Ten minutes would have made all the difference between finishing up on time, and having to practice my dance callback in the loading dock for an hour waiting for a manager to never call me back in order to avoid a complete panic attack. Enjoy THAT footage, y’all... TL;DR: good facility, clean and safe and reasonably priced for the area, but employees are a bit rushed and don’t give you all the info. Times are hard and fast. No exceptions. Also, demand to be shown your unit. I didn’t, and got lost for ten minutes trying to find it. Hm... there those crucial ten minutes were...

Recommended: Yes

Online

It was a good experience and cheap

Recommended: Yes

Great storage in astoria

Very pleased! Staff was very helpful and j was pleasantly surprised with how easy everything was.

Recommended: Yes

Very very long process

Should be a nice establishment but my experience was very unorganised and unprofessional, had to move my things into different units three times in one visit. I was there for literally 4 hours.

Recommended: No

Very clean and very good customer service

Very help staff, show us how to do everything to make our move nice and smooth

Recommended: Yes

Excellent service and brand new facility

Excellent service and brand new facility

Recommended: Yes