Denise Reynolds
Jul 04, 2024
Everything was good
Plenty space for what I needed
Recommended: Yes
Karla
Feb 07, 2024
Decent
Affordable, clean friendly efficient staff
Recommended: Yes
Elizabeth B
Nov 18, 2023
Jack is amazing!
Jack, the general manager, is helpful & friendly. The facility is clean, great security, and easily accessible with a vehicle. I was very happy with the ease of finding a suitable unit and accessing it.
Recommended: Yes
Raul Torres
Sep 04, 2023
I love the facility it's very accommodating
Very helpful and clean was easy process and overall good experience
Recommended: Yes
Erik
May 31, 2023
Quick and easy set up
Reserved 2 units online with no issues. Customer service was very helpful when I needed the 2nd unit next to the first.
Recommended: Yes
Rafael Rosado
Mar 16, 2023
Great place wish price should at 35% off for long term stay
I like the place which price stood at 35% off because i will be using this place for years for my business
Recommended: Yes
Javon rucker
Mar 02, 2023
Great service needs better prices
Price could be cheaper but the place is nice and customer service is great.
Recommended: Yes
Alexie haws
Dec 21, 2022
What is this?
This is a good storage facility
Recommended: Yes
Kionna johnson
Dec 06, 2022
Very clean and helpful customer service
I would definitely recommend this storage company to anyone seeking a storage unit.Very clean and helpful staff.
Recommended: Yes
Marcella
Dec 02, 2022
Great experience
So far so good everything was well explained every detail
Recommended: Yes
Christina Lopez
Nov 28, 2022
Well run facility, secure, clean, easy access
Great rates, indoor climate controlled, security cameras, easy drive-through access. The staff is attentive and responsive with excellent follow up and they clearly want to make sure your questions are answered.
Recommended: Yes
Anna
Oct 14, 2022
Great experience in renting and first day set up.
Absolutely one of the best storage sites I ever had. I recommend it to anyone.
Staff is amazing, very kind.
Recommended: Yes
K. Paul
Aug 19, 2022
Great Service, and very Clean!
Excellent customer service and Exceptionally clean facility!!
Recommended: Yes
Theodore Karpenko
Aug 03, 2022
We'll lit,clean and easily accessible.
Units are clean and spacious. People are friendly and helpful.
Recommended: Yes
Judi-Lynne Ott
Jun 06, 2022
Highly recommend this clean and secure storage facility.
Was pleasantly surprised how easy move in was.
The pricing was equivalent to other storage units and the location was easily accessible,
Recommended: Yes
Rolleen Percy
May 11, 2022
Very clean and great service
This place is great. Very clean and the associate was very nice and helpful. The pricing was a little high for me but was the cheapest around so can’t complain too much. Overall 5 stars!
Recommended: Yes
Connor Habe
Apr 30, 2022
Very easy to access. Very organized.
It was very easy to get to and easy to get in and out of the facility in my truck.
Recommended: Yes
Arlene Brown
Mar 24, 2022
Fantastic
This was the last straw as to why I moved out of the old storage. I was at a storage unit that was cold, no lights in the units and they could not keep track of their carts. I was told I don't know what to tell you if you can't find one. It happens to be I was on the second floor, moving out and have to be out by 31st. But I have things to do so I need to be out by tomorrow, 26th. I won't be in Rochester. I am 75 and doing this by myself. I love Cube Smart as I can drive in and SEE what I am doing AND there is heat. I can actually take my time going through my stuff. I tell everyone about Cube Smart.
Recommended: Yes
Martin Alexander
Mar 23, 2022
Open welcome arms
The customer service I received was worth the price of the space itself. Jack and Xavier are the best.
Recommended: Yes
Chris
Jan 16, 2022
Great & Secure
Probably the most painless experience I've had getting storage sorted out; the folks in the office were very friendly and helpful. And the facility is fantastic!
Recommended: Yes
Greg Roddy
Jan 07, 2022
Awesome experience
Although everything else was great I wish I could give more than 5 stars for customer service. Jack and Lisa at my location were both absolutely fantastic through the whole process. They get 10 stars!!!
Recommended: Yes
Yovanys Pichardo
Nov 06, 2021
Great customer service. Lisa was more then helpful.
Love the service, helpful and kind people. The storage was perfect to allocate my house stuff. Love it and I will recommend it to family and friends.
Recommended: Yes
Latoya king
Nov 02, 2021
Awesome storage place
Moving in was nice and smooth storage place was neat and clean and it was safe I like how they have cameras everywhere and you have to have a code to get into the building and and I love that my storage is inside the building and also the manager that helped me was very nice and show me how to use my storage lock and help me with the code to get into the building he was awesome.
Recommended: Yes
Lovely Warren
Oct 13, 2021
Rented unit
Staff was very friendly and helpful
Recommended: Yes
Alexis Davis
Aug 16, 2021
Clean, Friendly, Prompt Service
Workers were very friendly and accommodating, allowed me to see my unit a few days before move in and answered any questions I had. Explained everything very thoroughly and were on-site for anything I could have needed.
Recommended: Yes
Evelyn
Sep 07, 2020
Preston Mitchell and co worker are very friendly.
The staff at 7 Chapel CUBESMART are very helpful and informative. The area is clean and safe. I will recommend it to friends that need storage.
Recommended: Yes
David
Jul 12, 2020
Clean
Clean unit and easy process to sign up and move in.
Recommended: Yes
L Richardson
Mar 31, 2020
Awesome Service
I was sure what to expect on such short notice. I was able to store my son's dorm room and catch a flight back to Los Angeles same day because everything ran so smoothly.
Recommended: Yes
Wesley Hayden-Sauer
Mar 26, 2020
Excellent and speedy service
The promptness of CubeSmart is part of the reason why I chose them. Within a day I was able to make a reservation, sign all of the paperwork and get my items stored. The facility was clean, dry and very secure.
There was one little problem that I had however: renters or homeowners insurance is a must, unless you want to pay for theirs. This was not indicated anywhere on selfstorage.com or on CubeSmart's site. Not expensive but it is definitely something that should be mentioned.
Recommended: Yes
Joshua
Mar 21, 2020
Great customer service
Due to Coronavirus, I had to get an unit super last minute, the guys were super helpful and understanding through the entire process
Recommended: Yes
Emily M.
Mar 04, 2020
Overall a very clean place
I really like the atmosphere and the staff I feel my personal items will be safe. The pricing is also very reasonable.
Recommended: Yes
VERONICA HAYBOLER
Feb 13, 2020
Preston Prescott provided exceptional customer service
Great experience great customer service and very helpful
Recommended: Yes
Shanell Myers
Sep 30, 2019
Very helpful and spacious
Will recommend this to all my friends and family and will be using it again
Recommended: No
Soroush
Jul 07, 2019
I will definitely use CubeSmart again, great experience!
Phenomenal customer service, low prices, and pristine facility. It was exactly what I needed, and Frank spent so much of his time and effort to make sure that I was satisfied. I will always use CubeSmart in Rochester whenever I need storage.
Recommended: Yes
Pilar
Jun 05, 2019
Fast and Easy
I needed space for some things while I'm between apartments and found this location online. Once there, Frank was very helpful and nice. Showed me the space before signing so I could be sure that was what I needed. Everything was fast and easy. Great!
Recommended: Yes
佬条
Jun 02, 2019
Amazing service and great pricing!
CubeSmart in Rochester is one of the best options! With low pricing you can get a great customer service it makes the whole process very convenient and easy.
Recommended: Yes
Shimone
Apr 16, 2019
Awesome customer service from Frank, thank you!
Frank was the biggest help and gave the best customer service I've received in a while. He answered a lot of questions I didn't know I had and really made sure I got a great deal on my storage. He explained everything and walked me through it literally so I didn't feel rushed out the door, or like there were gimmicks. Really great value and great prices
Recommended: Yes
Christina a pearl
Jan 07, 2019
Changed facilities
Very nice ppl love the welcome and details i got
Recommended: Yes
Ray
Jan 02, 2019
nice
They answered all of my questions and I had a smooth move in process. And they are willing to accept mail on my behalf. Just what I needed.
Recommended: Yes
Brittany
Dec 24, 2018
Great facility
CubeSmart really blew my mind because you are able to literally drive your car into the building and visit your unit while shielded from the elements. It’s very clean and well-lit. I have used other facilities in the past and this one surpasses the others. I was met with excellent customer service.
Recommended: Yes
Christopher
Nov 21, 2018
Great customer service
Frank is extremely knowledgeable and was very thorough! The facility has cameras all over and is very secured!
Recommended: Yes
Nicole
Oct 09, 2018
Great!!
Best place and service!!! CubeSmart is #1
Recommended: Yes
Nicole
Oct 06, 2018
Great!!
Clean . friendly . huge warehouse.
Recommended: Yes
