StorQuest - Ronkonkoma / Lakeland

Good service

Everything was done promptly and went smoothly.

Recommended: Yes

Great Place, Great Price But...

When I rented my unit I did everything online & was given a lease.Next I took all my paperwork & head to the storage uniit. Online it wasn't clear exactly what time the office & gate closes & what would be the cutoff time for first timers like myself. I get to the Ronkonkoma facility on Friday during labor day weekend15mins before closing gratefully seeing that the place was empty and see a gentleman sitting at his desk impatiently biting his upper lip ready to celebrate his 3 day weekend which is fine however when he told me there's no possible way I could get into my unit because they close in 5mins this is a problem. I reply oh you guys close 10 Mins before the hour because online it says you close exactly on the hour. He says yup & let's me walk out the door with a SUV loaded with my stuff. As I walked out, he stayed planted in that seat I really wanted to take my lease & rip it up then call corporate. At this point my mind saw nothing but red flags, thinking what's next a bunch of hidden fees & other annoying stuff. I decided to give them one more chance & went back the next day. The day after I was greeted by a great fella he was totally different from the first guy, until he started looking through my paperwork He says I see you put you have your own insurance, I need proof, I tell him sir during the online process there was no way to prove I woulda simply put it on there then. Although he gave me 7 days to email the proof without any extra charge was still an inconvenience. Next he says I see that you put down you have your own lock, I say I do I & showed it to him it was from one of my units I had previously then he says but we don't accept those locks you need one of ours at this point if it wasn't for his great personality & funny jokes I woulda been gone immediately! Please iron out my wrinkles by making me happy & take care of those things I previously mentioned so you guys don't potentially lose any new costumers

Recommended: Yes

The man who set it up was great!

All information explained. He was friendly, wasn’t rushing through anything but got it done fast. Place is super clean going through the gates were the easiest by far. If I ever need an indoor storage unit, I would definitely go there.

Recommended: Yes

Great customer service. Very helpful

The customer service was very helpful, friendly, and personal. I did not expect this from a storage provider. I am very unhappy about one aspect of the experience. The ability to utilize your own insurance is deceptive, archaic, and as a practical matter, impossible. When I called their corporate office, I was advised that all that was needed is a declaration page from the insurance provider. The facility manager however required that StorQuest be legally added to my homeowner’s insurance policy as an additional insured party. My insurance agent advised that this is a very bad idea and is highly discouraged because it gives StorQuest too many potentially detrimental legal rights to my policy. My insurance agent felt that it was just a ploy to discourage you from bringing your own insurance, so I wound up paying their relatively high insurance premium.

Recommended: Yes

Well lit clean and Friendly staff

Same as above and the other survey i took

Recommended: Yes

Amazing Experience and Well Informed Staff

I love the size of the unit for the price and I have continued satisfaction with the staff and comfort ability of this facility. Thank you Joe and Khadija!!

Recommended: Yes

good stuff

good stuff & and a very courteous staff

Recommended: Yes

Process was quick and easy

Customer Service person was very informative and helpful.

Recommended: Yes

Very satisfied

Khadija was very professional and helpful in highlighting the benefits of using this storage location. I have visited three different locations, including one that was cheaper! The goals that I look for are convenience, price, friendly customer service, ease of paperwork, location of the unit, etc. I hope to stay at StorQuest as long as I can.

Recommended: Yes

Friendly staff

The facility is clean and readily accessible. This is my first storage unit and the process was very simple.

Recommended: Yes

Great Service & Impeccably Clean

Khadja Robbins, the manager gave us a tour and spent quite a bit of time with us to help determine our needs. Her estimate was dead on accurate. And all of this was done during our research stage. Of course we then picked this facility and they had all the paperwork done with us Lockett split. The day we moved in was a great experience too, and on that day we worked with Kyle.

Recommended: Yes

Friendly staff, well lit and clean.

The staff was friendly and helpful. The storage unit was a perfect size for my belongings and I felt satisfied they were safe. The whole place was clean and well lit.

Recommended: Yes

Easy to review and book

Was able to reach out to an agent who helped with the right storage size to choose, and it perfectly fit all our household items. The checkin process was quick, and we had everything we needed.

Recommended: Yes

New clean facility with helpful staff

Place is brand new, so extremely clean, the controlled climate is a plus. Staff was extremely helpful

Recommended: Yes

Amazing facility

The facility in Ronkonkoma is clean. The one single staff member was more than adequate on my weekend move in. I recommend this place highly

Recommended: Yes

Fantastic place

Fantastic place brand new security is amazing I love it

Recommended: Yes

Brand New facility and State of the art system, great people

Very nice place, and very cheap.knowledgable people and very helpful I would definitely recommend it to anyone who is looking for a storage unit, I most definitely would be using them in the future

Recommended: Yes

Very impressed. Cole was friendly and helpful.

This was my very first time using a storage unit. I had shopped on line and booked with a very popular company but went I went to see the unit I was extremely disappointed. It’s was very small and was quit costly. I went back on line and found sparefoot. Customer service is awesome, price very reasonable and excellent customer services

Recommended: Yes

Great, clean and brand new facility. Staff is very friendly and helpful.

Great security with security codes needed for going into the gates, then again into the building, and then again on exiting the parking lot. Security cameras everywhere. The facility is brand new and is very well designed.

Recommended: Yes

please stop telling me how to leave a review

Staff were awesome.Great place clean bathrooms wonderful people

Recommended: Yes