Matthew Piccolo
Jan 21, 2024
Not happy with the facility
Everything went smoothly until we pulled up our cars to our individual car storage spaces.
Neither my wife nor I could even budge the doors after many attempts on a cold, snowy day.
We called the management number for help. After a long wait a nice young man came. Even he had trouble opening the doors!
We were cold and angry.
We were advised that on our return we should call up first so that someone can open the doors for us to drive out our cars.
Doesn’t anybody check the doors for easy functioning, lubricating, etc?
Recommended: No
Anthony
Jan 10, 2024
Easy move in process
Exactly what was promised. Good unit
Recommended: Yes
Catherine Soto
Jan 20, 2023
Easy and convenient
Check in simple and quick. Unit easy to find
Recommended: Yes
Matt
Dec 07, 2022
Great storage
Clean and convenient. Excellent customer service.
Recommended: Yes
Ava
Jan 12, 2022
Clean with friendly staff.
Renting the unit was easy. I had a bit of trouble with the gate code and when I called the office, the issue was quickly resolved. My unit is an interior unit and the building has multiple entrances with plenty of outdoor space to load/unload.
Recommended: Yes
Pam Smith
Apr 05, 2021
Great
Great experience moving in to our unit
Recommended: Yes
David
Jul 17, 2020
easy and convenient
no problem - just as i expected - clean easy and convenient
Recommended: Yes
Temporary storage
Jun 13, 2020
I just started but Ashley made...
I just started but Ashley made everything very simple and easy
A pleasure to work with.
Recommended: Yes
Stewart Gerlis
May 30, 2020
Ashley
Ashley, who works at Public Storage, is very wonderful and helping to me. Thank you, Ashley.
Recommended: Yes
Client review
Apr 14, 2020
Location okay, but no surveillance or climate control.
Location is okay. Not too happy with the fact that there's no camera surveillance or climate control. Also, I was offered a particular unit, and another unit was assigned upon booking. I had to wait for manager approval to switch the unit to the original one offered, which took time. Overall, rate was good, and the unit suits my needs.
Recommended: Yes
Luis
Feb 12, 2020
Review of Experience
Thank you Akil/Ashley for exceptional service.
Recommended: Yes
kk
Sep 11, 2019
great
very helpful
Recommended: Yes
Mark Hirsch
May 02, 2019
the staff was friendly enough and...
the staff was friendly enough and helpful. the only thing i as dissatisfied with is the upgrade options available after you book online. I was told I cannot upgrade at web prices since I already booked a storage unit through the web. These upgrades would be at walk in rates, which is not the rate structure i received online.
Recommended: Yes
Adonia Emory
Feb 26, 2019
It was a great first time experience...
It was a great first time experience Ashley was very helpful personable she is an asset to your company!! She really enjoys her job give her a big raise:) satisfied customer
Recommended: Yes
慮潮
Oct 25, 2018
Great employee and great security
The person working at Public Storage was nice, helpful, and knowledgeable. My stuff seems safe, and I appreciate the security and location.
Recommended: Yes
Eli Wicentowsky
May 30, 2018
Great service
Great service
Recommended: Yes
Tully Blanchard
Aug 25, 2017
The girl with the long ponytail Ashley was extremely helpful and patient with me as I had no clue how the storage unit rentals worked. She made the process very easy and explained everything to my wife and I and made the process very easy. Highly recommended location with fantastic employees
Recommended: Yes
Jody Sherman
Jul 31, 2017
Ashley was very helpful and was able to provide us with information about Public Storage policies and procedures. She is also very friendly and professional. Very happy with our choice to rent space at this location.
Recommended: Yes
Carlos Lyons
Jun 12, 2017
Ashley represents your company very ...
Ashley represents your company very well. She is professional, friendly, subject matter expert who goes above and beyond what is expected. Vert pleased with her level of customer service. Thank you.
Recommended: Yes
Anna Powell
Jun 01, 2017
Great secure place to store your ...
Great secure place to store your belongings. I appreciate that there isnt a security deposit nor do they ask for a few months paid in advance like some other storage places either! I have a huge outside drive up spot for a hundred & a half a month! The same size space at another facility is $275..i recommend anyone seeking secure, affordable storage to Public Storage! They treat you like family..truly! Thank you, Anna
Recommended: Yes
Eddy Cameo A.
Apr 14, 2017
Let's put it this way... I rarely give out 5 stars... in this case; it's well deserved. Ashley made sure that my experience at Public Storage is always better than expected. For example, I rented a new unit last week; there were many people renting units or waiting to rent units or pay their rent... And Ashley handled it all like a Boss. Very well. Very Professional! Very quickly... Bravo! Thank you. And Thank you Ashley.
Recommended: Yes
Fred Hessler
Mar 18, 2017
I walked in to the office at the Public Storage facility in Spring
Valley NY when I was immediately asked if I needed help. Every question I had was answered and explained. I was given a tour of the facility and received an explanation of how the gates worked. Within minutes I knew that this was the place for us so I reserved a 5 x 10 unit. Before I left everything was explained pertaining to our agreement. I would highly recommend Public and the sales person Jay for his careful presentation.
Recommended: Yes
Mitchell Kahn
Mar 11, 2017
Excellent customer service!
The staff at the storage company exceeded my expectations. Very helpful and friendly. Highly recommended.
Recommended: Yes
Lulu
Feb 28, 2017
Awesome Employee
Ashley at the front desk is attentive and kind. Go to her with anything and she will not steer you wrong!
Recommended: Yes
Tanisha Timothee
Dec 16, 2016
This was my first time renting a storage unit, I was completely clueless. I was greeted immediately upon entering the store. The store associate, Ashley explained everything to me, step by step. She was patient and extremely helpful. I cannot express how much Ashley made me feel appreciated as a customer. The facility is well kept and easy to access. I would highly recommend this location. Its all about customer service and this place has it ! They also have great rental deals!
Recommended: Yes
Michele
Sep 01, 2015
Excellent Storage Facility
My move was challenging however Extra Storage provided me excellent customer service and educated me on the best option available for me. I would happily recommend their facility
Recommended: Yes
Junior Das
Mar 03, 2015
Public storage is to the people what Obamacare is to uninsured
Great staff, great location and great price.
Recommended: Yes
Brian Bruno
Sep 16, 2014
Excellent Public Storage Location
i would recommend this public storage location to everyone . This location was all that i paid for. they had very reasonable rates . the store unit was perfect size, clean and very easy to access. the staff was very knowledgable and friendly and helped me every step of the way to make sure i was a happy customer
Recommended: Yes
