Global Self Storage - West Henrietta

Excellent Customer Service

Paul was so very helpful to me by reserving a unit for me before I left Idaho and then finalizing the reservation by phone when I got to New York. He was helpful with suggestions for the unit size and location as I would be arriving after the office closed. He also emailed me the pertinent information and made sure the unit I am renting would have good lighting to unload by. The unit itself met my needs. Besides all this help Paul also has a great sense of humor and eased the stress of such a big move. I highly recommend Global Storage/SpareFoot to anyone needing a storage locker.

Recommended: Yes

Customer Service Rep was awesome

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Recommended: Yes

Very Friendly and Helpful

Nothing but positive!!! Even though the office was swamped with customers, the woman at the counter took it all in stride. Never lost her patience and continued to help every person waiting.

Recommended: Yes

Quick and easy

I made a reservation through Selfstorage.com and received a call from the facility within an hour and was in my storage unit in 2 hours.

Recommended: Yes

Pleased with location near my home

Pleased with the ease of renting a unit

Recommended: Yes

very easy

the people at the office were very helpful, i was able to move in the next day. they have an elevator and carts to make moving in easier

Recommended: Yes

Great service and very friendly.

Very nice, easy to set up and the storage units are very clean and the property was well maintained

Recommended: Yes

Fabulous customer service

Professional service; Spotless facility.

Recommended: Yes

What i needed.

Dawn S was very friendly and helpful at the service desk.

Recommended: Yes

Excellent

Only con is the security gate to get into the storage units is very slow to open, other than that everything is excellent

Recommended: Yes

Good place

Good place and would use again

Recommended: Yes

Smooth process but gate access code didn't work on return

Friendly helpful associate. All went smoothly except code provided wouldn't open the gate upon our return. Was able to slip in when someone else was leaving. Turns out it wasn't added in the system at registration. Other than that, all as advertised.

Recommended: Yes

Very convenient

Very convenient and clean. Staff was very friendly and helpful.

Recommended: Yes

My overall experience was great!

I worked with Tom and then Dawn. They both were very friendly and helpful. The facility is very clean.

Recommended: Yes

Staff with class

This isn’t Aiden leaving the review. A close personal friend. Long story short. Aiden suffers from anxiety and SAD (social anxiety disorder). I arranged everything over the phone for Aiden so when he would arrive there wouldn’t be much for him to do. From the start of the phone call. The person was very curious , polite and understanding. Still had my doubts about Aiden going himself to do the finalization of everything, but everything went as smooth as clockwork. Your kind curious staff made him feel very comfortable and secure about leaving what little valuables he has to himself. So again Thank you, Gina

Recommended: Yes

Great

The prices and location worked out perfect for me. Clean and friendly staff also.

Recommended: Yes

Very nice facility

Very happy with everything and my 10x10 was the right size.

Recommended: Yes

I'm very happy with my storage unit I moved into

My unit is good size. Very clean. The staff was very friendly and helpful. I would defiantly rent from there again and suggest it to a friend

Recommended: Yes

10x10 storage

The drive up storage was relatively clean and the staff were friendly.

Recommended: Yes

Clean, friendly

Manager is friendly, and the facility is new and clean.

Recommended: Yes

simple storage unit with easy access

So far the storage unit is everything I needed. Good hours, easy access in and out of the facility.

Recommended: Yes

Great Service!! :D

I decided to move into the storage unit 3 days before hand- they were nice, efficient and I was surprised to see how clean and organized everything was! As far as storage in Rochester goes, I highly recommend!

Recommended: Yes

Great service!! :)

This place is reliable, clean, and has great service

Recommended: Yes

Brand new facility, friendly staff, great price.

The facility is brand new and very close to RIT. The price is great and I got the first month free with my AAA member ship. The staff is very friendly and professional.

Recommended: Yes

Brand new facility, friendly staff, great price.

Brand new facility, friendly staff, great price.

Recommended: Yes

Amazing

it's quite easy to move in, and all progress only cost about couple minutes. Also provides all you need.

Recommended: Yes

Clean, courteous, and convenient.

I felt very welcome here, the facilities were spotless and I feel very assured that my things will be safe and looked after in this storage facility. The customer service is incredible and the prices are great too.

Recommended: Yes

Dawn is an excellent representative, professional, friendly, knowledgeable

The facility is clean, well lite, and safe. Location is great

Recommended: Yes

It is affordable and convenient.

All went well. Location is convenient and pricing was good.

Recommended: Yes

Excellent Customer Service!

Great experience! Desperate to find a storage space to rent for a month and happy that I found Erie Station Storage! The sales person went above and beyond my expectations!. The rates are extremely reasonable. A special thanks to the young man for staying open late so we could return with a package from SEARS and place it into our unit.

Recommended: Yes

Under construction

Even though Erie station was under construction the facilities were clean and everyone was very nice.

Recommended: Yes