Jenell B
May 08, 2024
Take a broom ad dustpan. The unit was dusty
Telephone customer service was awesome. All automated (no real person) on site. Dusty unit. Price was ok.
Recommended: Yes
Anne Frizzell
Feb 11, 2024
On site help great!
The manager on site was very helpful as I could not get the online to work correctly.
Recommended: Yes
Joanna Lincoln
Dec 09, 2023
Nice place to store your stuff
Nice, clean storage unit. Happy with the customer service. Easy move-in process
Recommended: Yes
Brad
Oct 26, 2023
smooth
no issues. Front desk person was very friendly and helpful. love that I can access gate by my cell phone. Unit as expected
Recommended: Yes
Kyle hoy
Feb 23, 2022
Great
Easy access, friendly service, fairly clean, in and out
Recommended: Yes
Takeshia Neal
Feb 04, 2022
1 Dollar for a month but I had to pay $64 to get the unit.
Not happy. Glad I had it. The front desk Rep was nice. Best part about this place and the code pad is pretty cool.
Recommended: Yes
Andre mcgowan
Jan 10, 2022
The best deal out
I say its the best in akron if you ask me...when i came in i didn't have all the cash they held my spot for me had grate customer service i got a discount on my lock itv was nice so yeah big thumbs up for me but now im just going to keep the storage room because i got it and now dont need it but i got to get my money back other then that there perfact.
Recommended: Yes
James Hooks Sr
Dec 04, 2021
The prices are reasonable
The unit is clean and my unit is perfect for me and what I needed to store in it
Recommended: Yes
Greg Feriance
Oct 07, 2021
All good.
Good experience from phone calls to loading unit.
Recommended: Yes
Judith Ingram
Aug 31, 2021
Had to purchase 2 units before finding the one.
I wasn’t told insurance was required until I got there. I had to purchase 2 different units then cancel them before finding out the third unit was the one I was going to go with. One of the units were indoors and the ceiling was falling in, so I denied that one. The other one was too small. I wasn’t showed these units before I purchased them, but the agent let me get a different one after I told her the issues with the other two.
Recommended: No
cheryl visher
Feb 02, 2021
my visit to public storage
i was greeted at public storage by a woman named vanessa. she is very cuteous friendly and knowlegeable. she explained everything i needed to know in great detail ,she made me feel at ease and comfortable with my items being stored there. she made the transition painless. if i ever need to find a storage unit again i will be a repeat customer and i hope vanessa will be there to help me again . thank you vanessa and public storage
Recommended: Yes
Debbie Larkins
Dec 21, 2020
I moved to Public Storage from Storage...
I moved to Public Storage from Storage America, because they raised my rent by 50 dollars a month. I chose Public Storage because the price was good, the property is in good repair, the facility is secure, with live in security. The young woman in the office was friendly and efficient, and the location is convenient.
Recommended: Yes
Tracy
May 11, 2020
Overall I had a good experience so far, no problems.
The price was right much better price than other units I had called before choosing this one it’s a great size for the money and a good location.
Recommended: Yes
Kaley Baur
May 11, 2020
Very quick and helpful service!
This was my first time renting a storage unit and Vanessa was extremely helpful, and patient with all of my questions. Got a good price and the unit is relatively clean. They also give military discounts so that was great as well. Definitely would recommend!
Recommended: Yes
Christina Humphrey
Feb 15, 2020
The ads were misleading to me and the...
The ads were misleading to me and the staff was out sick and they kept changing my online reservation saying that the staff was sick and hospitalized..i rented a Uhaul and i rely on k.other people to help me due to being disabled which caused me to rent the Uhaul 3 extra days..and I paid this month and just got another invoice saying my payment is due...its only been a week...the parking lot is very icy and dangerous this place is not handicapped accessible for me at least
Recommended: No
L Fields
Aug 26, 2019
Vanessa and Felecia
Vanessa and Felecia are very helpful in making what could be a very trying time a smooth and easy process. Thank you ladies I really really appreciate it!!!!
Recommended: Yes
Marco Carvalho
Jun 06, 2019
Staff was professional and welcoming
Staff was professional and welcoming. Facility was clean and worth the price. Glad we chose public storage.
Recommended: Yes
Renee Williams
May 07, 2019
They have been great no issues
They have been great no issues
Recommended: Yes
Daniel huzl
Dec 18, 2018
Good experience took time to show unit...
Good experience took time to show unit and tell me best options available
Recommended: Yes
Maureen Gechter
Aug 25, 2018
The staff is helpful and knowledgeable
The staff is helpful and knowledgeable. The units are clean and well kept. The facility has easy access, but plenty of security as well
Recommended: Yes
Anonymous
May 23, 2018
PS Brittain rd
I have had very good experience with the staff at public storage facility I use. Brittain rd. I think in general PS should offer rate deals with people who are not just NEW customers. Some of us get multiple units and return again too. Security cameras monitoring could increase.
Recommended: Yes
Sabrina Kemper
Sep 08, 2017
Great customer service. The girls were so friendly and helpful! Recommend this place to friends and family.
Recommended: Yes
Brandi Lamanna
Aug 30, 2017
I use this storage facility a lot and would recommend it to anyone looking for a unit. The management and workers are great. Reasonably priced .They have added lots of cameras for added security.
Recommended: Yes
John Feldman
Aug 24, 2017
The manager was very nice and she ...
The manager was very nice and she helped me out to the max. I would recommend that others should go there.
Recommended: Yes
Monica Wade
Jul 08, 2017
Excellent property manager nikki very nice and friendly took me around and showed me different units to make sure i had the right one i needed to store my things great job
Recommended: Yes
Blair Markis
Jun 29, 2017
Nikki was awesome! She took the time to explain everything very clearly! Nikki was extremely knowable and very polite! I truly enjoyed working with her!
Recommended: Yes
Donna Perry
Dec 01, 2016
Public Storage
Public Storage is a nice place to store your things that need to be stored away.
Recommended: Yes
James Mullen
Jul 26, 2016
Mullen review
Good clean facility. Excellent customer service representatives. Excellent on-site staff.
Recommended: Yes
Christina Mangum
Jun 14, 2016
Excellent Bussiness
The employee was very pleasent. He was very respectful explained everything. The site is very clean an well kept.
Recommended: Yes
Julie Witt
May 10, 2016
Easy and refreshing
Everyone was friendly and the process was easy.
Recommended: Yes
Desiree
Mar 16, 2016
A1 service
Fast easy and convenient
Recommended: Yes
Erica Taylor
Apr 09, 2014
gates dont need to be locked down at 9 if there is a passcode anyways
a lil pricy too
Recommended: Yes
Jamie Bell
Mar 01, 2014
Customer Sevice equals Customer Satusfaction!!
I've found my experience with Public Storage to be just okay. The customer service reps at the Brittain Road location are not very friendly when if express concerns or attempt to resolve issues. Customer Service is priority to me when dealing with a business or recommending a business to friends and/or associates. Maybe some training on tone of voice, listening to understand, and overall continued successful communication will benefit the location to have the best relationship with customers.
Recommended: Yes
