DJ Jordon
Sep 29, 2023
Your Stuff is NOT Secure Here
Our unit was broken in to while we were out of the country. Site management could not or would not communicate via email and photos. We had to wait until we returned to the US almost two months later to review the condition of our belongings and to try to catalogue what we'd lost. BTW, the value of what we lost was well in excess of the basic $2K of insurance offered. Site management customer service was cold, impersonal and lacking in empathy. We asked for some consideration on the two months of rent for our violated belongings. And we were told simply, "No". Not even making a pretense of going to bat with Corporate on our behalf. The site manager could not be bothered.
I believe the facility's "No Contact" method of renting - specifically, of leaving a cylinder lock is a vacant unit - helped the thieves carry on their effort to steal all of our belongings over a course of several weeks.
So, we are leaving due to 1.) Poor site security; 2.) Disinterested site management with poor customer service skills; and 3.) A corporate rental policy that allows access to units without having renters identifiable to management.
Recommended: No
Hicham Aboul Hosn
Mar 22, 2023
рџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќ
рџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќ рџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќрџ‘Ќ
Recommended: Yes
Evan Webb
Mar 18, 2023
Easy access in and out!
Very good customer service from Mike at the front dest! He helped me with the gate codes and new lock system. Happy to be renting a storage space here at CubeSmart!
Recommended: Yes
Jerry
Feb 27, 2022
Nice place
Great location in the Columbus area
Recommended: Yes
Satisfied customer
Jul 26, 2021
Clean storage
Friendly service, clean unit and reasonably priced.
Recommended: Yes
Jevon
Jan 24, 2021
Awesome experience
The experience was quick easy and pleasant.
Recommended: Yes
Taylor
Jul 23, 2020
Excellent Customer Service
The store manager made the process extremely easy at the the 3344 Morse Rd location.
Recommended: Yes
John
Jul 18, 2020
Great facility, easy to get in and out.
Easy to move in, clean and seems very secure.
Recommended: Yes
Julie
Jul 12, 2020
Great customer service
We reserved online and received a call the day before we moved in to insure we knew the procedures and to make sure we knew they were available to help if we had any questions.
Recommended: Yes
Cindy
Apr 26, 2020
Very clean unit
The gentlemen that helped me was very kind and helpful.
Recommended: Yes
Angelique
Jun 26, 2019
We upgrade it
I have not actually moved in yet . And we have reserved a Truck to move in they was nice to let us Move the date for the truck
Recommended: Yes
Michael H.
Mar 19, 2019
Helpful staff, clean dry storage.
I was impressed with the facility, the manager was very helpful and kind and the storage unit was clean and dry. I would recommend CubeSmart.
Recommended: Yes
Monique
Oct 08, 2018
Great workers
Very clean! Nice employees! Great price!
Recommended: Yes
Jameika
Sep 01, 2018
Excellent location and price for my unit
I had a very pleasant experience when renting my storage unit. Excellent customer service, very patient and polite leasing representatives. I would recommend to any who is looking for the best deals, customer service, and security for units.
Recommended: Yes
Denise Durante
Jul 02, 2018
Fast-Friendly-Exceptional Price
I found CubeSmart on-line and was told that someone would contact me within 24 hours. Thelma called me back within the hour and I must say she was knowledgeable and let me know everything that I would need to bring to complete the paperwork. The process was seamless. The only reason the signing took longer is because I felt like I was talking to a friend. I’m very happy I chose CubeSmart and would definitely recommend to family and friends.
Thanks Thelma
Recommended: Yes
Melanie McGuire
May 27, 2018
Not close but glad I picked this one
First off Thelma is a wonderful person. And finding someone that is a sweet as she is in a customer service position is rare. Next the grounds and the facility are super clean. I have recommended this facility already to others. I can not speak for all of your locations but this one is a super!
Recommended: Yes
Melanie McGuire
May 23, 2018
Good price, very clean, appears secure, friendly staff
This was easier than I expected. We found a unit that was big enough for our stuff and cheap enough we can afford it. Thelma was the nicest person. I am very happy with the facility. It isn’t the closest but it won out with everything else.
Recommended: Yes
Jordan A.
May 02, 2018
AMAZING staff and AMAZING prices!
We are so thankful that we found this storage unit and facility! It is saving us over $70 a month, the facility is cleaner, the staff has been amazing and incredibly sweet and kind! I would recommend this facility to ANYONE!
Recommended: Yes
Paula
Mar 13, 2018
Izzy was superb!
Izzy was superb & patient in the cold!
Recommended: Yes
jocelyn
Nov 14, 2017
Great customer service with great price!
Izzy was awesome! I am a first time user of a storage. She made me feel all the way around comfortable with leaving my items within the unit. Acknowledge all my concerns and told friendly hints and tips. I appreciate you!
Recommended: Yes
Lynne
Jul 05, 2017
Great storage facility, super clean & wonderful customer service!
We chose CubeSmart because we needed a storage place in a hurry at the last minute. The online reservation system was perfect for our needs and the Sunday hours cinched the deal. We were very pleased with the facility and Izzy gave us fantastic customer service. Definitely will recommend this place to anyone. Thanks!
Recommended: Yes
Ron Mervis
Apr 08, 2017
excellent facility
I found cube smart online... it wasn't the closest facility, but it looked very clean and well taken care of and the price was reasonable. (Although I didn't realize until I was signing the paperwork that mandatory insurance was not included in the advertised price.) The manager of the facility was terrific and I feel that my belongings will be very secure. Although it's not accessible 24/7, the hours are still pretty good and this will not be a problem unless there's an unexpected emergency. Overall, it's a very good value.
Recommended: Yes
Andrew
Oct 17, 2016
Friendly staff and quality safety features.
This facility is an excellent choice, and the staff are very friendly and helpful.
Recommended: Yes
Andrew
Oct 17, 2016
Friendly staff and quality safety features.
This facility is an excellent choice!
Recommended: Yes
geoff
Sep 28, 2016
Location
Excellent location near Easton on Morse Road
Recommended: Yes
Kathryn
Jul 25, 2016
Izzy and the onsite staff were incredible!
We have 7 storage units and I have to tell you that the onsite staff that checked us in were so helpful on the phone and in person. They made it fun and comprehensive!
Recommended: Yes
Hamid
Jun 24, 2016
I loved it
Excellent customer service. I have been very happy with the whole experience. I would definitely recommend this place to everyone.
Recommended: Yes
Cynthia
Apr 28, 2016
Thanks, everything is great.
Thank you, will recommend to anyone in need of storage and or truck rental
Recommended: Yes
Joanna
Apr 26, 2016
Excellent customer service getting set up. The unit as well as the grounds are very clean.
Recommended: Yes
lester
Feb 25, 2016
One of the nices woman i ever talk to.
First time renting a storage they made it nice and easy and explain everything to me.
Recommended: Yes
Darren
Feb 12, 2016
The only thing that lowered the Customer Service score was that the office was locked with a "Back at 12pm" sign on the front door when we arrived to move in and that was a bit of a niggle. It was Sunday, it was 11:30am, but we were ready to go. Once he got there, Hal was extremely pleasant...just that one issue.
Recommended: Yes
Rebecca
Jan 17, 2016
very polite and affordable
Recommended: Yes
Rebecca
Jan 16, 2016
Very friendly and affordable.
Very helpful and informative.
Recommended: Yes
Harry
Jan 09, 2016
Awesome!!!!
Thanks
Recommended: Yes
Felicia
Oct 28, 2015
Short or Long Term Solution
I have been using Storage places for years. I think I found my long term location with CubeSmart. Very Friendly, fair price and great location. I appreciated that my agent stopped what she was doing to help me when I walked in.
Recommended: Yes
April
Sep 30, 2015
Very friendly and helpful. Wish it were cheaper, but it is probably very well priced since it was cheaper than Public Storage.
Recommended: Yes
Fearless
Aug 03, 2015
Convenient location, price is right
Office is clean, unit secure. There is, however, a large semi-trailer parked up front which houses a team that apparently disassembles cars. I hope it's not a chop shop, but it sure looks like it. Office staff is aware as the trailer plugs their extension cords into the office outlets. Perhaps request a unit in the back.
Recommended: Yes
Lake
Jul 20, 2015
Friendly Staff & Nice Facilities
Hal was super helpful and went through everything with me in good detail. The process was a little lengthy, but better than not knowing the terms and trying to learn how to use the storage unit by yourself. Place is in a great location and very clean, compared to some of the other options in Columbus. I also got a pretty good discount because I ordered through sparefoot.
Recommended: Yes
Emma H
Jul 13, 2015
Manager was great!
The main manager of the store was amazing, she stayed after closing to get me set up and explained all the information I didn't know.
Recommended: Yes
Rachel
Jul 13, 2015
The customer service was fantastic.
I was running late, half of the people helping us move cancelled, and almost missed our move in appointment. I called Melinda, the manager, to let her know and she patiently waited past closing time to accommodate us. She was not in a rush, and did not try to hurry me along or cut corners even though I was there after closing. She definitely helped make a great impression of the facility.
Recommended: Yes
karen
Jun 07, 2015
Very easy and a great syaff
The employees were so sweet and covered everything with us and helped us stay on time with the truck rental. Would definately use again!
Recommended: Yes
Tamara
Jun 07, 2015
Clean, great service
Convenient location, secure facility with cylinder locks that cannot be cut off, office looked brand new. Hal was friendly and accommodating. Prices 30% lower than competition.
Recommended: Yes
Blair
May 28, 2015
Recommended: Yes
Blair
May 24, 2015
Great service from online to the store
I reserved at another location online but did not receive an immediate email response. I called the national help line and they got me the best rate in the area the same day! I arrived at my new location about an hour later and the assistant had already cleaned out my storage room and had my paperwork ready to go. She outlined all of the fees and requirements clearly. It was perfect!
Recommended: Yes
Tyler
Apr 21, 2015
The gentleman was very nice and helpful. This was the best value after shopping around. Unfortunately it turned out I did not need a storage unit but if I would need one in the future CubeSmart is my first stop.
Recommended: Yes
La Juane
Apr 20, 2015
A little rushed
Got there about 20 minutes until closing. The manager seemed in a hurry to get me out so he could leave.
Recommended: Yes
Jake
Apr 07, 2015
great facility, great help from Hal
Would recommend, they didn't rush us into a decision nor through paperwork. Got us right into a unit that day and all went smooth.
Recommended: Yes
