Public Storage - Columbus - 6401 Busch Blvd

Clean. Great Customer service. Very easy access.

Clean. Very responsive customer service. Easy access. Very good experience.

Recommended: Yes

nothing fancy, just good storage at a good price

Storage manager (Anne) was helpful, Found a unit that with easy access for my boat. There was a corporate computer glitch (1 star off for that) that made securing the advertised promotional rate by SpareFoot very difficult but we eventually worked thruogh that a day later.

Recommended: Yes

Very professional office staff

Office staff worked with us to change our storage spaces twice with no issues!! They even set up a appointment for me and worked with me!!

Recommended: Yes

Terrific location!

The public storage on busch blvd in Columbus, OH is a convenient location for me. It's only a few minutes from I-71. It's also located in a great area just minutes from shopping and restaurants. I had the pleasure to meet a few of the staff members. Ann and Mary were polite, friendly and courteous. Mary went above and beyond to make my storage needs as simple as possible. I was able to choose the exact storage size unit that i wanted and the monthly rate is excellent. The whole process lasted less than an hour. I couldn't be happier!

Recommended: Yes

The site Manger Hannah was very helpful...

The site Manger Hannah was very helpful and friendly. So glad she helped when I thought my belongings would never fit in one unit. She was right and I still have room. So far, no issues with this location.

Recommended: Yes

Not happy that the woman working on...

Not happy that the woman working on 10/06/18 basically called me a liar when we got there it was before 5 and she was already outside leaning against her car smoking a cigarette and I told her that I had a reservation for today she said I don't have any reservations for today then she got pissy with me when I asked her for the main number she said she didn't know it and got in her car and backed into the cement poles

Recommended: No

Massive bad experience!!!!

I got my storage on Friday as I left from paying for the facility I was told that the lady working was going to take the public storage lock off since I was going to be providing my own! She told me that I can use any type of lock I would like, this was after checking and double checking that I didn't need a cylinder lock! I rent a moving truck Saturday load all of my belongings and head to the storage only to get there and find the lock was not removed and I was unable to get to my unit! After calling the customer service line I found out if a "lock on at all times" policy and since it was after office hours I would now have to keep this uhaul full of my stuff until the next day and call the office to speak to them! The next day comes and I call them at 9:10am (they open at 9) no answer of course so I leave a message explaining the situation and ask someone to please call me back, I wait til noon with NO call!!! I then call again and finally get someone who advise me she is there until 5 and will take the lock off when I arrive! We get there with and the lock is removed as promised this time! We unload and find that the pad lock we have bought isn't securing the door, there is a piece missing to the door that isn't stopping the lock part from sliding open!!! We then call to be told that we have to have a cylinder lock only that is $20! On top of the lock we already bought and can not return cus it's opened, the uhaul and all the extra gas and mile we are going to have to pay for the 1st inconvenience the evening before!!!!! We had a HORRIBLE experience with this storage experience and have had to pay way more money than expected!!!! Also inside our unit there are some random metal pieces sticking out preventing us from using the entire space we have rented!!!!!

Recommended: No

This public storage was my last resort. I went to three other locations and this was the only one who would help me. Tatum did a fantastic job with everything Tatum needs a promotion!

Recommended: Yes

Miss Haley was very helpful, even referred me to another location when she didn't have want I needed.

Recommended: Yes

Upon paying my monthly fee....in person...Emilee greeted me with expedience. She is so kind and fast. I give her 5 stars and a 100% for Customer Service skills and going above and beyond for her job skills

Recommended: Yes

Emily was super nice she helped with everything I needed, was supper upbeat and made my visit very enjoyable and makes me what to go back.

Recommended: Yes

great and ubcomplicated

everything is extremely convenient location and everything

Recommended: Yes

I had a really great customer experience with Kristy GoodKnight. She was extremely helpful and very friendly. I will definitely go back. Thanks again.

Recommended: Yes

GREAT SERVICE

Friendly Staff very Helpful!!!!

Recommended: Yes