Keystone Self Storage - Lagrange - 233 Commerce Drive

Very easy convenient, and prices are very reasonable

The unit was clean easy to access. And I cannot complain about the price or the convenience.

Recommended: Yes

My car cover was stolen

My car cover was stolen when parking at the facility

Recommended: No

Fair price

Would be nice if drives were wider and if both doors to my unit worked.

Recommended: Yes

Great

Great spot, well hidden at the end of a dead end road. Very secure

Recommended: Yes

No problems

It worked and there were no problems

Recommended: Yes

Clean, easy and nice

Easy to rent, and pay monthly fee. Very clean and nice. If I ever need a storage unit again I’ll be back! Would recommend to anyone.

Recommended: Yes

Nice owner

Very nice owner, went above and beyond to help a disorganized student

Recommended: Yes

5 stars

Kim has been Awesome , Very friendly and walked me through the entire process. I will definitely be using Keystone again

Recommended: Yes

Secure location run by amazing staff.

The managment is the finest that I have delt with . Professional but yet personaly friendly. Im greatful to be doing buisnes with a wonderfuly staffed company.

Recommended: Yes

Easy!

Good units! Easy to access and clean.

Recommended: Yes

Kimberly is Wonderful!

Customer service was Awesome! Kimberly was very helpful & kind! However... the “lot” that the storage units are on needs. some attention.. the driveway has a lot of pot holes and there are big sewer grates in the middle of the alleyway making it hazardous to vehicles driving through. . it’s a mess out there. But the unit is a good value for the money and in a safe and secure place.

Recommended: Yes

Good Experience

I had a good customer service experience. The agent was helpful and responsive to my inquiries.

Recommended: Yes

Ok storage facility! Hard to find location!

Facility should place a sign so it can be found easier. If not for google maps we would have driven around for hours trying to find this location!

Recommended: Yes

Great service and clean...

Dale, Unit's are priced lower than other facilities, my unit was clean and easily accessible. Customer service was outstanding, very professional. Thank you Kim

Recommended: Yes

Already recommended this place to 2 of my friens

Eye like the security system they have and the spacing between the buildings. Plenty of room to get your stuff out of a trailor.

Recommended: Yes

Great customer service

Kim has been great to work with.The place seems pretty safe,and the units are dry.customer service is key here

Recommended: Yes

Keysone Storage is the place to be, when in need of storing.

The Reps at Keystone Storage, have been a great help, getting the the storage units for our organization. the units were clean and ready for use.

Recommended: Yes

Quick responses.

Perfect for what we need. Customer service is fast and reliable. Will definitely refer to friends and family if needed.

Recommended: Yes

Always have great response from owners

The only complaint would be the entrance going up over the curb and I worry about the steel chips from the dumpster next door flattening my tires.

Recommended: Yes

Clean units and convenient.

Storage units are clean and customer service is great. The close convenience was important to me as well. The only drawback is the entrance to the units. High sloped curb and a business (?) owner/tenant at the entrance who keeps their property cluttered with their "stuff".

Recommended: Yes

No issues

Have had my belongs here for over 2 years and have had no issues with security or customer service

Recommended: Yes

Have not had any issues

No issues with anyone or anything. Customer service has been good.

Recommended: Yes

Great storage facility

Hav had my stuff here for over a year and have never had any problems

Recommended: Yes

Great dry and clean units

We've never had any issues and the owner is always easy to contact. Units are dry, area is clean and well maintained.

Recommended: Yes

It’s a storage place

It’s kinda out of the way and gated which is good

Recommended: Yes

Great facility!

The owner personally called to get me set up with my unit and has been very helpful and super friendly throughout the whole process.

Recommended: Yes

So easy and clean! Very friendly agents

So easy and clean! Very friendly agents

Recommended: Yes

Fast, Easy and Affordable

I just needed a storage unit for a couple of months between when my house sold and when my new house was completed. Was able to do most of this online, and it was perfect for my needs.

Recommended: Yes

was not clean had some things in left in there

could have benn cleaned out better

Recommended: Yes

Not sure what you want here.

The reason why I'm giving the pricing in for star is because I think the price is a little too high. But everything else was van testicle. Thank you for all your help.

Recommended: Yes

Good place

Very friendly over the phone storage units clean for most part have had no issues. would recommend them for sure.

Recommended: Yes

Fast friendly service

Very friendly, courteous, no hassle customer service. Everything was handled over the phone with no problems. They even allowed us to inspect both storage units and then move in with no down payment or security deposit. They will be sending the billing information by mail to us. Would highly recommend this facility to anyone.

Recommended: Yes

Just what I needed.

Locker was clean and easy to get to.

Recommended: Yes

Great facility

There isn't a visible sign to see that you are at the right place, so I would change that so it is easier to find. But the overall unit is great for the pricing.

Recommended: Yes

Good location, accessible.

My only concern was some water at the entrance to the unit. We've had bad weather Lately, hope it is not an issue.

Recommended: Yes

So Far So Good!

Was a little worried when I had others tell me of horror stories of when they rented a storage unit, but after I went and got mine, I'm pretty well satisfied with it, the Lady who I spoke to over the Phone was very Nice and Very Helpful and put my mind to rest with any worries....so hopefully I won't have any problems with it.

Recommended: Yes

Cold at night! Had to use a lantern to see!

One line summary was a joke! Had no issues, nice and clean, customer service friendly and helpful

Recommended: Yes

Convenient, secure, easy leasing and affordable.

I was worried about being able to find a place to temporarily store my belongings at a price I could afford close enough to be convenient. Keystone self storage was the answer. I easily found them online and with one phone call was able to move in right away. Leasing and paying rent by mail was perfect for me. I would definitely recommend this facility to anyone looking for quick easy storage.

Recommended: Yes

Not great, but it will do.

First of all, let me start by saying Kim and her staff are wonderful to work with. I actually rented a unit over the phone and filled it then turned in my lease agreement and payment. Super easy and convenient. My only complaint is the parking lot is not paved. It is gravel and made moving things in and out of my unit a real task. They were by far the cheapest out of all local facilities though so it's perfect.

Recommended: Yes

Kind employees, clean space, questionable security?

I am incredibly grateful to the employees here - they were kind and hooked me up with a really good deal. I haven't been back to the unit since I first put my things in it, and it seemed like the security wasn't the strictest, so I'm a little nervous about that.

Recommended: Yes

Recommended: Yes

Sketchy, Bad Management, Bad Customer Service

-Finding the facility was a little difficult, location is quite sketchy. No fence. No office location there. Lots of random junk and car parts around. No type of security. The actual unit was clean but the latch for our unit was kind of rusted. The price was the cheapest around, which I guess accounts for the cheap service. -There were inconsistencies with ALL original documentation I received as it pertained to the price of the unit. -Manager became upset with me for not wanting to relocate to different unit (after I had left town (college student) and without being presented with a new contract pertaining the changes in unit) Got angry at me for adamant about the contract. Manager then became RUDE, ARGUMENTATIVE, and HOSTILE over the phone insulting my character and me. -Before and After termination of lease, I tired to inquire information about the refund process. Manager barely responded to my emails. Manager didn’t return any of my phone calls to the office. THE MANAGER IS NEVER AT THE OFFICE LOCATION. THERE IS NO REFUND POLICY. Manager refused to consider all the documentation I had been given as apart of working out a refund, saying that “the documentation was a mistake and an error”, even though the “erroneous” documentation accounted the price was actually paid in full. HORRIBLE CUSTOMER SERVICE. NASTY, CORRUPT, ARGUMENTATIVE MANAGER. Does not know to respectfully speak with a customer they disagree with. CHEAP SERVICE. JANKY FACILITIES (office located at some other business) Business overall seems like a gimmick to exploit the college students in the area, so the management can fraudulently make money on the side. *Management clearly doesn’t respect bounds of privacy of previous dissatisfied customers (see comments from review on Aug 21, 2014) and doesn’t know how to take a bad review. (They will probably negatively comment on this review thus further proving my point)

Recommended: No

It's fine self-storage

It can be hard to find. Go all the way to the end of Commerce Drive, then turn right behind the buildings, where it doesn't look as if there is a driveway.

Recommended: Yes

Janky and cheap, people are friendly and I trust leaving my stuff there.

I hope my stuff will still be there when I get back.

Recommended: Yes

Easy to access, cheap, great owner.

The storage units were a bit difficult to find, as it is located behind a larger building and has a small sign. However, making the reservation and paying the cheap rent was very easy. The owner is very nice and willing to help in any way she can. I would recommend this place to other students seeking to store over breaks.

Recommended: Yes

easy access/nice

Recommended: Yes

Very Efficient, convenient and polite service

Recommended: Yes

It was the best price for the amount of space of all the storage spaces that we looked at, but water got into the storage space over the summer, and at least one set of sheets developed mold bad enough they had to be thrown away. If you do put stuff in here, I'd suggest plastic bins or something rather than cardboard boxes.

Recommended: Yes

inconsistent

The management was inconsistent with the information that they provided to me about payments and even became argumentative when I asked for documentation. I would not recommend that anyone use this service.

Recommended: No

Recommended: Yes

Recommended: Yes