Public Storage - Mason - 3950 Bethany Rd

Easy Peasy

Easy booking and check in. Would recommend.

Recommended: Yes

Super easy

Great value and simple to rent

Recommended: Yes

Nice facility; Representative was atrocious

Amy does not belong in a customer service role. She does not like to entertain questions nor deviate from the process in order to help customers understand all of the elements of storage rental. 1. She seemed annoyed that I wanted to see the unit first before signing my contract. 2. Regarding the Orange Door insurance - I expressed I had spoken to my insurance agent and was already covered. She curtly remarked I could cancel in 30 days. When I asked how I could cancel, she said the process would be in the Orange Door brochure. There was an Orange Door brochure right there on the counter and I wanted one for reference. She remarked, "there will be a brochure in your unit when you move in." I indicated I wanted a brochure in advance of that as I would be cancelling the insurance ASAP. She was not too keen on me taking a brochure that was sitting "right there". 3. Once I got the distinct impression my questions were imposing upon her routine, I expressed I felt I was bothering her. She replied (and I'm not kidding) - "what, do you expect me to be: upbeat and friendly?" I was really taken back by this and then she said I had an attitude. 4. As the process was coming to a close, I requested her name. She replied, "sure, I will write it for you in BIG letters for you on this card" and handed me a PS business card. WOW -- I'm no "Karen", but this was beyond the pale. Amy does not need to be in a position where she interacts with the public.

Recommended: No

Love the easy process to rent a unit online

Very easy online process, no need to go into the office unless you wanted to. Loved that. I also love the app to open the gate.

Recommended: Yes

Great clean facility with fair pricing

Tiffany, from Public Storage, was exceptionally helpful with securing this unit for me. I shopped a number of storage places, and Tiffany was the most professional and helpful of all the people I spoke with.

Recommended: Yes

Easy move-in process

Large entry doors and clean facilities!

Recommended: Yes

Good unit good price, slightly confusing maps.

We had a good experience reserving online. Good units, and pricing. Our only issue was the maps were slightly confusing for such a large indoor area. We struggled to find our unit. We loved that we can unlock the gate in our app though. Very convenient. There seemed to be a slippery leak on inside of the facility, but that was not that big of a deal. Overall good experience.

Recommended: Yes

Great place

No valid complaints or problems, I complain about pricing on everything but their prices are better than most

Recommended: Yes

The customer service is outstanding!

I arrived a bit confused-i was not sure as to what size I will need, then the fact that I'm disabled and living on a fixed income. The youngster you have working there, he asked me numerous relevant questions-things I never considered. I used his knowledge, and my consideration of what I would require, and found a unit, quite affordable and big enough to accommodate me. He went far beyond the scope of his job, he showed great communication skills, eye contact and respect. I commend this guy (I wish now I would have asked his name) and I dont know what you are paying him-you are not paying him enough! This guy is a compliment to your facility. The place is clean, well kept. On a 1 to 10 scale, it gets a 12. Bravo!

Recommended: Yes

Get your spot!

Great options, prices and accessibility!!

Recommended: Yes

Great overall experience!

Great overall experience!

Recommended: Yes

It's raining today

It's raining today, and I saw a little moisture inside our unit along the edges where we had not been. So far, it's been an awesome experience.

Recommended: Yes

Easy to rent amazing customer service

Easy to rent amazing customer service

Recommended: Yes

Very professional

Very professional, very affordable, friendly staff clean and well-kept storage units five stars

Recommended: Yes

The agent explained what I getting for...

The agent explained what I getting for my money, showed me the locker and how the gate worked. How to get in and out. What the hours of operation where. Very business like no pressure on any thing.

Recommended: Yes

Agent who assisted me was very helpful

Agent who assisted me was very helpful, friendly and made sure everything was smooth for my move.

Recommended: Yes

Review of Mason facility

Review of Mason facility

Recommended: Yes

Friendly and knowledgeable staff

Friendly and knowledgeable staff, clean and safe location. Convenient and comparable rates.

Recommended: Yes

Good service

Good service. Afordable for what I needed. Clean unit, area kept nice

Recommended: Yes

Very easy online reservation process...

Very easy online reservation process and great customer service.

Recommended: Yes

Ease of use

Ease of use, and set up. Only problem is unit is hard to get a trunk to.

Recommended: Yes

Quick check in

Quick check in. Great unit. 3rd time in 6 years I needed storage and I keep coming back here!

Recommended: Yes

Very easy and went fast

Very easy and went fast. I was surprised. Wonderful experience for a storage unit.

Recommended: Yes

Great prices

Great prices, great location and staff are friendly and professional. I rented in different facilities before and my last facility with public storage at Mason is amazing... great clean place for you to secure your belonging.... and John and Emily are super friendly to work with....

Recommended: Yes

The managers were extremely helpful in...

The managers were extremely helpful in helping me pick the storage unit that fit my needs. Should me the storage unit and walked me through the whole process. Extremely professionally done.

Recommended: Yes

The young Lady in the office this morning was very nice and polite, answered all my questions I had about storing at this facility. They seem very professional and a company who cares about their customers. Will definitely come back to store here.

Recommended: Yes

Joy was friendly and professional. It was a quick and easy process to reserve a storage unit. The facility was very nice.

Recommended: Yes

Lisa Joy made my move in a easy experience. Lisa Joy is a knowledgeable and professional employee. What a asset to the industry. I will let all my friends and family know about Lisa Joy and Public Storage.

Recommended: Yes

Everyone we spoke to at Public Storage in Mason, OH, was friendly and very helpful: Kevin, Lisa Joy, and Darnece. We chose this place because of its cleanliness, climate-controlled units, very helpful staff, and location. Kevin introduced us to the place; Lisa Joy spoke with us on the phone, explaining how to make a reservation online; and, Darnece checked us in the day we went to get our unit. She was friendly, knowledgeable, and very helpful.

Recommended: Yes

Great storage facility

Very clean property. On-site management (Lisa Joy) is top notch.

Recommended: Yes

This is our second use of this Public Storage facility and have been happy both times. We made the reservation online but had to go to the facility to sign paperwork. Lisa greeted me at the door and walked me through all the paperwork and made sure I understood everything that was being put in front of me. She then personally took me to the storage locker to verify that it was the size ordered, that it would fit our storage needs, and that it was clean. I had a few questions that she ably answered. We then tested my lock and the entrance code and were all done. For price and cleanliness you can't beat this location. Thanks Lisa for a great visit!

Recommended: Yes

Good not great

Facility is new and in great shape. Lady wowrking the counter was helpful, but we had some issues getting everything done. Turned out okay, but took extra time.

Recommended: Yes