Hannah Dodson
May 08, 2022
Had a great experience
I had a great experience moving in all of my dorm room supplies. It is in a good area and I felt very safe while moving everything in.
Recommended: Yes
Richard Bohaczek
Mar 23, 2022
Great deal
Clean units and nice people with reasonable prices
Recommended: Yes
Mike
Nov 30, 2021
Nice gated security. Good lighting at night.
Nice gated security. Good lighting at night.
Recommended: Yes
William Umpleby
May 05, 2021
Nice people. Friendly.
Good experience. Helpful. Nice area. Secure.
Recommended: Yes
Phyllis Schwarten
Apr 30, 2021
Staff very helpful and courteous
Rhonda and KRISTY are very helpful, Thaey are an assest to your company , Unit is clean
Recommended: Yes
Lynn Balzer
Apr 12, 2021
Rondae is great!
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Recommended: Yes
Mary Berry
Apr 12, 2021
Amazing manager
The manager at the location In Middleburg Heights is AMAZING!!! She went above and beyond to assist me! I would definitely recommend this location to my friends and family!
Recommended: Yes
Shelia Dobish
Mar 12, 2020
Great customer service
Have rented with them since 2017 and no complaints, except when rent goes up. Rondae and Kristie are excellent at customer service.
Recommended: Yes
louis
Sep 13, 2019
So far the manager has good
It has been good so far, easy access to property
Recommended: Yes
Kim Cain
Jul 25, 2019
Price was more than expected
5x10 unit was about 4x8 if that...
Next size up was very pricey.
Recommended: Yes
Wendy Hickman
Jul 04, 2019
Nancy was excellent!
The online reservation was convenient, but meeting and working with Nancy in the office made the whole experience! She is professional, accommodating, and very gregarious! I enjoyed working with her!
Recommended: Yes
Haylee
May 03, 2018
Amazing customer service
The storage unit is in great shape, and the staff was wonderful! Easy to access after hours.
Recommended: Yes
Nancy
Feb 04, 2018
Nice convenient,
there a hole in fence near the field in back of cubes. Also this is the second time i rented a cube from this place. It was 3 yrs ago, that i had a 5x10. Dont understand why i had to pay another $25 administration fee, seems i ddint get half off as indicated by ad. Just wondering is i could get 1/2 off next months rent.
Recommended: Yes
Maria
Jan 11, 2018
Quick and easy!
I reserved my unit online with no problems. I used their moving truck to move, instead of renting a uhaul. Saved me a lot of money
Recommended: Yes
Matthew
Apr 27, 2017
Clean and very helpful staff
Staff worked with me to set the correct rate and correct any issues with my reservation. Great location and staff
Recommended: Yes
摩摩
Aug 29, 2016
Great customer service
The ladies at the front desk were very helpful and nice.
Recommended: Yes
Bridgette
Jul 26, 2016
It was simple and has been an easy experience.
We have been happy so far with our experience.
Recommended: Yes
Christopher
Nov 11, 2015
Workers are cool
Recommended: Yes
Bill
Aug 19, 2015
Great...absolutely perfect..
Recommended: No
Denise
Aug 08, 2015
Convenient, secure, consumer-friendly storage facility
This was the first time I had a need for a storage unit, after selling my parents' home and not yet having room for some of the items that were removed from the house. I was happy to find a CubeSmart storage facility close to home. Dan, who was the person to whom I spoke on the phone and who was in the office when I arrived to pick up my key and sign the contract, was helpful and friendly. The unit I chose was just the right size, although I would have preferred to pay a lower monthly fee.
Recommended: Yes
Devora
Jul 24, 2015
Convenient, accessible and friendly.
The space is exactly what I needed. It's both close to my home and major roads, but not conspicuous. The office people are personable, well-informed and helpful.
Recommended: Yes
Andre
Jun 09, 2015
Clean and secure
The facility is clean and secure. The staff is excellent!
Recommended: Yes
Steve
Jun 03, 2015
very good experience
The lady at the desk was very friendly and helpful.
Recommended: Yes
Natalie
May 25, 2015
Very friendly service and clean unit!
Recommended: Yes
Kristine
May 12, 2015
Great facility and staff
Very welcoming staff, they took care to explain everything. Facility was nice and clean and very safe.
Recommended: Yes
Mary
Apr 27, 2015
Very nice experience
Great customer service. Clean! Very nice! I am very satisfied with cubesmart
Recommended: Yes
Lee
Apr 02, 2015
okay, but latch was stuck on unit.
difficult to move in position.
Recommended: Yes
Dreama Michael
Jan 26, 2015
Great staff!
Loved the staff, pleasant and they assured me they would help me in any way I needed. The use of the truck was an added bonus to a stressful time!
Recommended: Yes
Stephen R Keller
Dec 18, 2014
awesome customs service and facility
What a great a quick transaction with your team at the engle road location. Will definitely use and recommend them to my friends for any storage needs in the future.
Recommended: Yes
Cenithia
Nov 03, 2014
The staff was courteous and very professional.
Recommended: Yes
Olivia
Aug 05, 2014
Overall,
I've been very pleased with this storage unit.
Recommended: Yes
Tristan
Jul 22, 2014
Recommended: Yes
Adam and Sherri
Jul 16, 2014
Recommended: Yes
Lisa
Jul 04, 2014
The rep explained all the details if renting the facility and was very helpful with answering all of my questions.
Recommended: Yes
John
Jun 03, 2014
Recommended: Yes
Adrian
Apr 26, 2014
Recommended: Yes
Anthony
Apr 08, 2014
Good
Recommended: Yes
Sung Un
Mar 04, 2014
Very good i wish they would have told that there's tax added in the price written in the website though
Recommended: Yes
Mike
Feb 04, 2014
Pleasant
Recommended: Yes
Julie
Jan 07, 2014
The staff were very nice and informative
Recommended: Yes
Aleta
Oct 22, 2013
Carol talked way too much which made paperwork take long
Recommended: Yes
Meghan
Sep 26, 2013
Recommended: Yes
Daryl
Sep 19, 2013
Awesome nice and clean better than uhal
Recommended: Yes
carrie
Sep 10, 2013
Recommended: Yes
Aubree
Aug 28, 2013
Recommended: Yes
Jerry Mires
Jul 31, 2013
Great place to store
I was very hesitant of any storage unite anywhere. Forget Uhaul or anywhere else, these guys are the way to go. Friendly staff, secure and clean, and a free truck. Whats not to like.
Recommended: Yes
Alan
Jun 23, 2013
Good value, location, and staff
I checked several places before choosing CubeSmart. My local CubeSmart was competitively priced and had a 1st month free special going on. Dan was very friendly and helpful. He let me checkout the size my intended unit, which helped me decide on whether or not to go larger. And it happened to be the closest storage facility to my home.
Recommended: Yes
John
Jun 06, 2013
Great customer service! Confident my belongings will be secure
Recommended: Yes
Gwenn
Aug 02, 2012
excellent service
Recommended: Yes
Shari
Feb 22, 2011
REFRESHING!
I can't find the words to describe my experience, maybe (refreshing) Most times I find customer service is a thing of the past, but certainly not at this U -Store It. Customer Service is what it is all about! I am forever grateful for kindness I received.
Recommended: Yes
Shari
Feb 22, 2011
It was just wonderful!
I want to share the details of my renting experience with the U -Store It Engle Rd Middleburg Hts, Ohio office. It was just wonderful! I had to rent 2 separate units within 2 months of each other. One due to my Fathers illness and one due to my sisters moving. Each time I was nervous and upset about the circumstances. Both times Carole helped me rent my units. She is so kind and helpful. I believe she went way beyond her job title helping me. She has a calming gift and made me feel OK.
Recommended: Yes
Gene Marie Scott
Dec 11, 2010
The facilities (storage units), grounds and office are always clean and attractive.
I was really impressed by the customer service at the Middleburg Heights location. The facilities (storage units), grounds and office are always clean and attractive. The associates are friendly and knowledgeable. I found my experience very positive and I have confidence in referring to this location and company. Thank you, Genie
Recommended: Yes
Robbie Bruewer/Zin Technologies, Inc.
Dec 11, 2010
I am always impressed!
I have been working with Carol to increase the number of storage units Zin Technologies needs due to expansion. Carol has been very accommodating. She understands our needs and tries to be as helpful as possible. I have spoken to Carol and Rondae several times and I am always impressed with their customer service skills. They are are both effective communicators and nice people to work with. Robbie Bruewer Office/Facility Manager Zin Technologies
Recommended: Yes
Patricia Buddell
Dec 11, 2010
we were able to obtain everything we needed.
Rondae absolutely went the extra mile for us - we needed space and a truck and she was so accommodating - we arrived at the last minute and she still was very gracious and we were able to obtain everything we needed. Will not hesitate to recommend and use again!
Recommended: Yes
Lynda Konet
Dec 11, 2010
It really shows me they care and appreciate my business!
The Management Team at the Middleburg Heights, Ohio facility are very professional and hard working. They keep the property very clean & orderly. They have gone out of their way for my parking needs when there is severe weather several times to keep my truck accessible. This is extremely important to my business of selling Little Debbie Snack Cakes. Also, when they see my truck coming, they will open the gate for me. This has never happened before in my 19 years.
Recommended: Yes
David Saye
Dec 11, 2010
Very professional!
Carol was very professional when she processed me in as a customer. She handled herself with great customer service ability. She was kind, polite and answered all of my questions. She should applauded.
Recommended: Yes
