Valerie
Oct 01, 2024
Very Friendly Service
Other then the wrong info provided concerning payment process and access everyone was pleasant.
Recommended: Yes
Valerie
Sep 26, 2024
Reservation
The attendee was very nice and helpful but the customer service from the 1-800 # provided wrong info . The customer service advised us there would be someone there at the building to process paperwork but we had to call another number.
Recommended: Yes
M Oliver
Mar 25, 2024
Very convenient
I wish I would have found this storage facility last year. I love the fact that you can drive inside the facility and load and unload!!! Very clean and safe as well.
Recommended: Yes
G Thornhill
Jul 04, 2023
Cannot beat the pricing.
Very clean reasonably priced and secure. Convenient location for me.
Recommended: Yes
Dennis Hale Jr
May 26, 2023
So far, so good. рџ‘ЌрџЏѕ
The price is UNBELIEVABLE! The process of obtaining the inside unit was quick and easy. Nice, clean, and cool. Highly recommend.
Recommended: Yes
Kim
Jul 07, 2022
Incorrect information given through 800
I needed a 24 hour access facility immediately and the best option that was available was this one open to 11. Not what i wanted but had to take it. was told the size was not available so had to get the larger size for a much higher amount. Arrived at facility at 930 to pay by kiosk. It said no need to write your number it will be printed for you. The paperwork did not come. called the 800 number and was on hold for over 20 minutes. The person on the phone was helpful. There was a speak to an agent on the kiosk that never connected. She said oh i will report that kiosk as not printing. found out the next day that the hours changed and it closed at 10 not 11 as i was told . The kiosk hasnt printed for 2 years. Next evening a homeless man was set up inside the door asking for rides and I think waiting for us to key in. Not the safest atmosphere and the emergency number on the door does not get answered.
Recommended: No
Danny
Jun 16, 2022
Great
Great customer service..........
Recommended: Yes
Freya Aragundy
Apr 13, 2022
I liked....excellent attention.
I liked this place.
Very clean and safe.
I was able to park my car very close to the assignated lot.
Recommended: Yes
David clark
Jan 27, 2022
I very much enjoy the convenience and safety and comfort of soa
I like storage of America it stores all of my stuff and I can pull inside the air conditioned facility with my vehicle and stay as long as I need to store my stuff
Recommended: Yes
Miriam Postell
Jan 26, 2022
Ok needs an Exterminator
Please use an exterminator because I saw all kinds of dead bugs throughout the hallway
Recommended: Yes
Erica D Walker
Oct 28, 2021
My things were not safe
This review is for Storage of America in Trotwood, OH on Shiloh Springs. I have stored my things with storage of America for over a year. I also paid for the tenant protection plan. I have discovered several items were missing from my storage unit (TVs, boots, a kitchen aid mixer, a blue tooth speaker.) There was no signs of a break in. My lock was in tact. I have given no one access to my storage unit. I made a police report. I asked the man that works at the front desk for an insurance claim. I've messaged SOA on their website and have called several times. I never received a call back or an email. When I went to the storage place I was told I need to talk to the manager, who is conveniently never there. I was also told they could not give me a number to call the manager. There is a paper with info about the Tenant Protection Plan and the cost, but no contact information is on it at all. I am highly upset and feel like they could care less about my claim or items that are missing and I think the Tenant Protection plan they offer but claim is through another company is bogus. I'm also convinced that an employee is responsible for the theft of my items. especially since there was no signs of the lock being broken in. The tops of the unit are only covered by netting. I'm not sure how someone got onto my unit, but they did.
Recommended: No
Kellene Schurb
Oct 13, 2021
The one 800 number had incorrect information
When I called storage of America, the lady on the phone was very helpful, however her information was incorrect. She had told me that the sizes I needed were not available, and incorrect hours.
When I went into the office and spoke to Curt, the manager, the size I wanted was available, and at a better price.
My experience so far has been very good, I really love the facility, Curt was very helpful and kind and funny,(And pretty doggone cute!) However, I think it’s important to note that the number that you call should have correct information. Had I not needed storage immediately, I would have gone to another facility when I was told the incorrect information that the size I wanted was not available. I’m glad I spoke to Curt.
Recommended: Yes
Latisha
May 01, 2021
Great Facility
Great Storage facility!...friendly staff!...only thing I recommend is better lighting outside the building at night! Im a single mother and moving at night you want to see your surroundings clearly!
Recommended: Yes
William Whalen (woody)
Feb 10, 2021
Awesome customer service with Kyle Short
I found the place on line and made an appointment to come see a unit. The place was super clean and when I walked in Kyle was on the phone with another tenant but immediately acknowledged I was there and said hello I’ll be right with me. He asked what I was looking for and I told him I’m better at visually seeing the units and he took me around and showed me some different sizes of units. I picked the size I needed and went back to the office and was in and out. I have to say this is the best experience I’ve had dealing with storage facilities. And Kyle definitely made it easy. And without all the bullshit that comes with all the other places! My only problem is that my unit is all the way in the far corner,lol! But I’m glad I found this facility. I’d definitely refer friends here
Recommended: Yes
Janae Nicole Brown
Dec 11, 2020
Just wanted a clean storage space
VERY VERY вњЁвњЁsatisfied keep up the great work you guy will always get my money рџ™‚вњґпёЏ
Recommended: Yes
Tim Schmidt
Jun 03, 2020
Very professional staff
The facility was very clean and the staff were extremely friendly and professional
Recommended: Yes
Tanya A
Jan 23, 2020
Great storage units!!
Best storage I ever rented. Clean n cheap..
Recommended: Yes
Tia
Sep 07, 2019
Just got in, no issues.
They were nice. No complaints.
Recommended: Yes
Turqoise Welch-Loera
May 13, 2019
Things went just ’ok’
I did not enjoy the check in process. The location was closed and I had to use the self service kiosk. My information could not be located after several attempts so I had to utilize the help and line operator feature. I'm glad it was available, but I lost time trying to find my reservation.
Recommended: Yes
Marcia
Apr 04, 2019
Professional, informative, organized
Everything was handled professionally and staff was very informative and helpful.
Recommended: Yes
Lorenzo
Apr 03, 2019
On line is a good way to pay my bill
Nice clean facility and it's not far from my home
Recommended: Yes
Jamella
Jan 23, 2019
It's convenient and clean and was warm in today's temperature
Overall good clean storage units
Recommended: Yes
Christopher
Nov 22, 2018
Expert service
Management team ward welcoming and friendly. Ease of finalizing reservation was sufficient and efficient. Facility is an old Target store that's clean, well lit, and spacious. Dock access for dock high truck was a blessing. Even more is drive in lane through 14' roll up door through center of units. Excellent value! Excellent use of building.
Recommended: Yes
Jacqueline
Oct 01, 2018
Clean and affordable with friendly staff.
Facilities were very clean and in good repair. No cracked tiles, rusted doors, or weird smells were detected. I appreciated how well organized the facility layout was and how safe from the elements the units were. The price for a 5x5 was the best that I found around the Dayton area and signing up for auto-billing resulted in us getting a free storage lock, so the affordability is great. Staff was very friendly and made sure we had the right storage size for our needs.
Recommended: Yes
Darren
Sep 23, 2018
So far so good
Easy to reserve. Explained contract in detail. Clean facility with good customer service. So far, so good!!!
Recommended: Yes
Jamie
Sep 19, 2018
Better than expected!
My experience with SpareFoot was excellent. My storage space is impressive. The setup is well thought out and very convenient. The attendants at the front desk were more than helpful!
Recommended: Yes
Lovley
Sep 06, 2018
Inexpensive
Clean place, but there was no flatbed to carry stuff to storage and it was extremely hot in there.
Recommended: Yes
Jonathon
Sep 04, 2018
Excellent
Great customer service. Marshall was my point of contact. He did a great job.
Recommended: Yes
Jessica
Jul 10, 2018
The have an awesome staff and fair prices.
They have a great staff that works with you to meet your needs.
Recommended: Yes
Jessica
Jun 17, 2018
They were fantastic.
They were very friendly when helping me select a storage unit.
Recommended: Yes
Deidre
May 08, 2018
Nice place
The floors need to be swept and there should be trash receptacles in the building. A vending machine would be a good idea too!
Recommended: Yes
Tracey Ramey
Apr 23, 2018
Very clean and cheap.
I was a little frustrated at first because the call center didn't tell me some info but after she explained the things that I wasn't told it felt better. I thank Mrs. Angel rot being patient with me when I wasn't with her. Her attitude is very professional and that's what I loved about her. Thank you
Recommended: Yes
Tanya
Apr 02, 2018
Very nice place
Not sure what to say but when incame here. I neber expected its so nice n clean and cool. Then came.to my mind. That would.be good. That my stuff will.be in good care.. Other storages i had. Either damaged by moisture n mildew..
Recommended: Yes
Kevin Harmon
Mar 18, 2018
Very pleasant experience
After living in one home ever, and 21 years later I needed to store my entire home and wait 4 months for my home to finish being built. Being entirely new to this experience I did not know what to expect but found everyone very helpful and friendly. The facility is clean and they are flexible on access to the interior from the exterior. I want to say thank you for helping us through this experience.
Recommended: Yes
