CubeSmart Self Storage - Warrensville Heights

a hassle

I made a reservation online and did not get a follow-up appointment to have the paperwork done. When I arrived at 3:30 there was a notice on the door saying that the manager would be back at 4:15. 4:15 we go and check the door and the sign now says that they would return at 5:45 with the place closing at 6:00 p.m. so we sat there until a little after 5:00 and then finally I saw someone with a clipboard walking around so I drove over and asked her if they worked there and they said yes they do and I said well I needed to get in my storage unit and she explained to me that she was the only person on the property and that we should have drove around to find her in order to do the paperwork...really? I don't rent storage units every day of the week so how am I supposed to know that there's not going to be personnel in the office of a business and that you have to drive around the property to find them to do their job so that was unsatisfactory.. then, since we did not provide our own locks which we were not aware that we had to that was another $30 then we were told that we have to have renters insurance which was another $12 so instead of the $110 that I thought the unit was going to be came out to 161 my advice to people make sure you budget extra because they'll find ways to charge it and if there's nobody at the office drive around and look for them LOL. The area itself has lots of dirty garbage piled up all over in the middle of the parking lot is basically a dead tree in all of its limbs so you have to drive around and avoid that the exit doesn't work you have to go in and out of the same entrance so if somebody's coming in you have to wait so they can come in and you can go out I'm already in there and I'll use it but it is not the best experience that I have and if I were to recommend people I would say go somewhere else.

Recommended: No

Easy & Super Convenient. Highly Recommend!

I had to find a storage facility super quick and I was quite worried about it. I found this facility online. The agent on the phone was very patient in answering all of my questions and making recommendations for the size of unit I needed, given what I wanted to store. She set me up with an onsite interview and the rest was history! I'm very pleased with my choice and know that you will be too if you store your things here :-)

Recommended: Yes

fast, cost effective and convenient

I have used them before with no issues. hoping the same this go round

Recommended: Yes

Excellent customer service.

Already recommended this facility, because of the good customer service

Recommended: Yes

Fast and efficient

My check in was fast and customer service was amazing. My storage unit was clean and ready for me to move right in. The price was excellent compared to others in the area. I’m completely satisfied with my cube.

Recommended: Yes

Fits my need

Roll up door is corroded at the bottom with significant open holes where it meets the ground. Concerned about water infiltration during heavy snow and melt.

Recommended: Yes

The agent was nice; Jimmy

Jimmy was great.Jimmy was great.

Recommended: Yes

Satisfied

Very friendly customer service

Recommended: Yes

Everything you need in a storage unit

Quality service and storage unit suitable for any need.

Recommended: Yes

Good storage space and great customer service

The customer service representative was very friendly and understanding of the situation and my storage needs. Also, the free promotional moving truck was a plus to help get my items from my home to the storage facility.

Recommended: Yes

Easy

Easy move helpful friendly staff

Recommended: Yes

Great experience!

Very friendly customer service, amazing price and very easy move in! Thank you for your wonderful service cube smart employees!!

Recommended: Yes

Great place, good people

All around great first impression

Recommended: Yes

Clean facilities and friendly staff made me feel comfortable

Everything went very smoothly from making my account to moving in. The staff was very helpful and made the often stressful process as easy as possible.

Recommended: Yes

Good customer service

Clean with easy access , reasonable cost and close to where I live

Recommended: Yes

Overall good facility

This was a last minute decision due to the form shutdown and we ended up here. It works for the purpose.

Recommended: Yes

Awesome

The guy who added me my storage unit was extremely kind and very understanding and made it quick and simple

Recommended: Yes

Convenient

Good spot to store stuff at convenience

Recommended: Yes

Professional, friendly, fast service

I reserved a space online but after checking in and speaking with the manager I realized I needed more space. The manager walked me through and help determine what size space I needed. He was extremely helpful and I got a great discount.

Recommended: Yes

Very accessible

I would definitely recommend to friends and family, very convenient and not far from where I live. very

Recommended: Yes

Easy move

My move-in was very accessible getting my furniture and other personal items in with ease. Very convenient and Nick was very helpful and pleasant.

Recommended: Yes

Nice manager

Manager was nice, answered my questions. Storage unit had a stain from water damage that hopefully is not a reoccurring issue.

Recommended: Yes

This facility was easy to use, conveniently located and friendly.

The manager I dealt with was very friendly and helpful which made the whole process easier and less stressful than it could have been.

Recommended: Yes

It is guaranteed safe at the Q smart.

My experiment was great from the start the employers were very helpful and precise and kind and confident that I would be very satisfied and I was at the end.

Recommended: Yes

5x10 storage

Storage facility served the purpose I need. No complaints.

Recommended: Yes

Great experience moving in

As a first time user of a storage unit was impressed with the communication from the time i made my online reservation until move in day

Recommended: Yes

Good storage, great price!

This place is just off 271 (maybe .5 Miles) great pricing. There are cameras and gates, I’d say it’s fairly secure but I’m not storing valuables so I can’t say this was my first priority. Overall, this place was clean, easy to get to and the manager was very professional.

Recommended: Yes

thank you

I would recommend this facility. the manager was very helpful and kind.

Recommended: Yes

Great Servic

The woman I dealt with at the front was very friendly.

Recommended: Yes

Exceptional service and quality

From the inquiry phone call through fulfilling the reservation, the level of professionalism is unsurpassed.

Recommended: Yes

clean, garage like storage space

The staff was very helpful in answering questions and providing any and all materials necessary for the unit (i.e. locks, plastic to put down on the floor etc.) The unit itself worked fine, and the facility seems quite secure.

Recommended: Yes

Very Nice, Very Fast, Very Cheap

This was the cheapest place I could find on the east side of Cleveland, especially with something that I could drive to. When I arrived, the manager was super nice and helpful, even knowing that I was only going to rent for a few months (storing college stuff for the summer).

Recommended: Yes

Nice storage space!!

Clean,reasonable price storage!

Recommended: Yes

Awesome friendly staff

Easy transition and the office manager was very friendly and helpful!

Recommended: Yes

Cube smart is safe clean and convenient. The office staff is so friendly and helpful! We will only be using cube smart from now on.

Recommended: Yes

Recommended: Yes

First time using a storage unit, so for now it appears adequate for my needs.

Recommended: Yes

Good pricing

When I first moved in they said they would be cutting the lock so they could replace the door and then put a new lock on same day. Then during my stay Mgmt called me to ask if I removed the lock, which I did not. The initial lock (which was locked by mgmt) went missing and my storage unit was unlocked for unknown time. They immediately put a new one on after they called, but this definitely scared me. I believe it was a break down between the two managers. The day shift manager was very helpful though and gave great service. Think his name started with an A or R

Recommended: Yes

ok storage

Prices can be reduced or provide promotional deals

Recommended: Yes

it has been a very nice experience. However, I feel I should have been notified when the lock and door were changed on my storage unit. Instead, I had to drive back through the parking lot attempt turn left onto a busy street only to turn back into the unit just so that I could get into the office to get a key for the new lock. if I had known ahead of time, I would have taken care of that as soon as I had pulled in. An email would have been great!

Recommended: Yes

Quick and efficient love the hours.

Recommended: Yes

The storage unit worked for our needs. We had to move leaves from outside the front of the unit because the wind had piled them there. The move-in free truck rental was a great offer and should not be missed when selecting a storage company

Recommended: Yes

Recommended: Yes

Good experience

Recommended: Yes

i mean its a storage unit.

Recommended: Yes

great

5 overall The staff were very helpful and friendly. They worked with my schedule.

Recommended: Yes

i was very pleased with the staff and the storage area.

Recommended: Yes

Unit was clean and easy to get to

Recommended: Yes

Easy and flexible

I came in with a reservation for a unit that was too small for my needs. The manager was able to quickly find me a suitable space. They even lent me an umbrella! Full service, good value, friendly and knowledgeable.

Recommended: Yes

Helpful StraightForward Service

I picked up a lock, paid the rent, signed the lease, was shown the location and started storing immediately. Clean and nice service.

Recommended: Yes