Dan
Feb 10, 2020
The facility was very clean, and was well run.
The facility was very clean, and was well run.
Recommended: Yes
Cory
Sep 02, 2019
Clean space, friendly staff :)
Move-in was painless. Vaun took his time showing me a few different units since I wasn’t exactly sure what size would be best (even though neither of us felt like walking a lot). A great experience, and I’d recommend them.
Recommended: Yes
Rachel
Aug 12, 2019
Care more about bottom line than customer experience
I accidentally dropped my keys down the elevator shaft and have learned that I would have to pay $1000 of my own money to get a service operator to recuperate the keys for me. For the amount of money it costs to have a unit here I would have thought they could offer to help in some way, but no. I will be finding a new place as soon as possible so that I won't be paying these guys anymore.
Recommended: No
Felix Robles
Aug 09, 2019
Very efficient.?
I appreciate it that the move in process was very efficient and quick.
Recommended: Yes
Nancy
Dec 17, 2018
Customer care
Staff very friendly. Went over with me everything i needed. Answered all my questions.
Recommended: Yes
Sarah
Dec 01, 2018
Awesome
Customer service was outstanding! Made my stressful moving day much more enjoyable.
Recommended: Yes
Tomas
Oct 08, 2018
Reduced space at home
Print call backs, super nice facility , pricing mid to high but proximity worth it. So far so good!!
Recommended: Yes
Leah
Aug 20, 2018
Clean facility, professional staff, excellent prices.
Super clean facility, professional, friendly and knowledgeable staff member, excellent prices.
Recommended: Yes
Donna
Jun 18, 2018
Facility is clean, staff was friendly & helpful
Facility opened in October 2017 so it’s still in good shape. Tour & paperwork completion was time consuming. Had an issue with my lock. The staff responded promptly & handled it efficiently.
Recommended: Yes
Mary
Jun 16, 2018
Great experience
Super clean, even the bathroom. Friendly helpful staff. They even provide carts that make moving super easy, except mattresses( but those are always a pain)
Recommended: Yes
Elizabeth Wright
May 20, 2018
Very well organized
The storage representative was very helpful and walked me thru the process very quickly and she was very pleasant loved her customer service
Recommended: Yes
Kelly
May 16, 2018
Move In
So far, I can only speak of the move in experience. I reserved a spot online. Was called approximately one hour later to confirm. I let them know when I would be in and when I arrived, I was greeted courteously and professionally. They were expecting my arrival and the process to get set up was super easy. Place is clean as a whistle. 2 things I could recommend improvement on. 1. I am not certain that the person that greeted me ever provided me their name. That would be helpful. 2. When setting up the contract, please provide info about the lock and the cost of the lock. Instead, the lock was just cut out of the packaging and added to my total. Of course I was going to buy it no matter what as it is a necessity, but would have been nice to know what you charge for it and are there alternative options for purchase. Some people are on a budget.
I haven't started moving my stuff in yet, but will assume that process will be as seamless as getting it rented.
Recommended: Yes
Greg Gray
May 13, 2018
Great people very responsive
Great people very responsive Made the process quick and easy
Recommended: Yes
Wendy D
May 08, 2018
Very professional
The employees are very friendly and professional. They made the paperwork a breeze. The facility is brand new and spotless and it feels very secure.
Recommended: Yes
Teresa
May 07, 2018
Great!!
Great experience. Staff very helpful and friendly. Very clean and secure
Recommended: Yes
Claire
Apr 30, 2018
Loved Extra Space Portland!
Fantastic customer service, super easy move-in experience.
Recommended: Yes
Will
Apr 16, 2018
A few hidden fees
My only complaint is that upon moving in they made me aware that there would be a few new fees for things like insurance and a lock that is specific to there facilities. Other than this the facility is clean and if your homeowners covers storage, than extra space will wave the storage insurance fees.
Recommended: Yes
Suzanne
Apr 06, 2018
Very nice
Love that units are indoors very clean
Recommended: Yes
Ron lovelady
Mar 18, 2018
Good and clean
It is a new building and they are so friendly and helpful i was amazed
Recommended: Yes
Ryan
Mar 08, 2018
Modern and exceptionally clean
Usually I don’t expect much from a storage unit aside from a place to put my things. This place has that and more. It’s exceptionally clean and well taken care of. Secure and concurrently helpful providing locks Dolly’s and a simple modern way of entering and exiting the facility. I appreciate the tools there for my use and the thought placed in things like security cameras, temperature control, automatic lights and overall clean fresh feeling of the unit. I am impressed.
Recommended: Yes
Andrew
Mar 07, 2018
Convenient location and good price
Super friendly service! The price was a lot better than I expected for being in Portland proper. My only complaint is I wish the building was open a bit later.
Recommended: Yes
Corey
Feb 22, 2018
Great customer service & clean facility!
It was super easy to reserve the storage unit online. I received a call promptly the next morning from Kristel, who was calling to confirm & I told her I was on my way to the facility. I arrived & was met by her with great customer service! She was very helpful in the process & the facility is very clean & secure!
Recommended: Yes
Sean
Feb 19, 2018
We got a small unit and we love it!
We just moved to Portland and this gave us a place to store our stuff for the mean time!
Recommended: Yes
