Trojan Storage of Portland

Professional and friendly.

We had issues on-line, and I called and customer service was very helpful.

Recommended: Yes

Wonderful Service, Even Better Connection.

These are Genuine people with good hearts. It felt Real and Personable, and True. This staff is all So kind. Kari, Evaristo & Christine are incredible people. Thank you for being you. Great facility also, and can't beat the price.

Recommended: Yes

Low price, but some issues

One elevator is broken one side gate does not open, but the interior is clean and price is good. You have to find someone in the office to check out a cart, which is not always easy.

Recommended: Yes

Very polite and efficient

Everesto was very helpful and took care of what I needed in a timely manner. I would recommend them to anyone.

Recommended: Yes

clean facility and unit

The office person was friendly, helpful, and efficient. He both got me registered but also was great to work with the next day when I moved in.

Recommended: Yes

Great customer service by Jessica

Very skilled. Love the energy and vibe even though it was just herself. She multitasked her job while still making me feel helped. I’d recommend her and the storage to all. Thank you Jessica We need more workers like yourself.

Recommended: Yes

Super fast friendly service and best of all it’s very CLEAN.

Nicole and Luis were amazing and made the process super easy. I was in and out in under 20 minutes. The facility is kept very clean and the elevator and halls are big enough to acomódate couches and mattresses.

Recommended: Yes

Very affordable and clean

Reasonable prices, the staff is extremely helpful and kind.

Recommended: Yes

Go see Lynn

I struggle with a crippling disability and have never been treated with more respect and helpfulness. Lynn treated me kindly, honored my requests, and put up with an old lady that knew what she had to store but couldn't figure out quite what she needed unit size-wise. I drug her around and she spent every minute I needed explaining the benefits of her storage facility. Now I am a lifelong Trojan Storage fan. Lynn, you will never know how much your kindness has meant to me. Julie

Recommended: Yes

Great service, very clean and secure

Great service, very clean and secure

Recommended: Yes

Fantastic great service fair pricing very clean

The staff was very detail oriented Lynn was amazing units were clean and priced well I only wish for longer access times cause I work rotating shifts .

Recommended: Yes

What a nice experience

Paula is very friendly and helpful. She explained everything well, walked us to the storage unit, and made sure we knew how to get back if we had questions or needed help. I feel happy with my choice!

Recommended: Yes

Great security

Very nice employee's, but ive had a hard time getting access to my unit since my wife passed away, because our unit is in her name. I believe my daughter got the issue fixed but it still has been an inconvenience.

Recommended: Yes

Very thorough

I wish I could of let my boyfriend move my stiff there while I was bedridden after my surgery but was adamant that I had to be there in person to verify my identity.so this had prolonged my time and now have to risk injury to play cate them.

Recommended: Yes

Staff was very Professional

Overall the staff was very helpful and professional, which made the transition seamless and less stressful than it normally would be. Many thanks to Paula and her assistant for their kindness and all they did to help me conclude my task of getting the correct storage space I need it for all the things I have To Store

Recommended: Yes

Great facility

Renting was easy, Paula was wonderful, and it is clean. Access is easy. Would recommend highly.

Recommended: Yes

Very happy

I was very happy with the customer service and I would recommend to my family and friends

Recommended: Yes

Very energetic and helpful staff.

Check in was quick and easy, staff was friendly and helpful, unit clean and well lit.

Recommended: Yes

Excellent value

Great experience so far. Customer service is fantastic and the facility is by far the cleanest storage unit I’ve ever rented from

Recommended: Yes

I was pleasantly surprised with the ease to locate the facility

I am glad I chose this facility the staff are friendly and easy to get along with

Recommended: Yes

Cassandra was professional and speedy!

I would highly recommend this facility. Professional and courteous staff member, smooth process.

Recommended: Yes

Clean and friendly

Brand new, sparkling clean facility and the staff was super helpful.

Recommended: Yes

Went the extra mile

I was in a bit of a situation where I needed a storage unit right now and the cheap one because I had another storage unit in Vancouver that just had recently more than doubled my rent from $38 to $72 for the exact same size unit. I needed to make sure that my things were secure and safe and nobody could have access to them but me and she made it more than comfortable for me and safe for me and reassuring to me that nobody but nobody with my vehicle is going to come through that gate with my access code unless she talks to them and that they're on cameras and she lives on site I feel very safe and secure there and my belongings I know are safe there. And they have restrooms for their tenants two beautiful nice big restrooms for our use while we are there doing our storage needs and that is so nice most places don't and it's so clean I really really like this storage unit there. In fact my father just passed away and I'm going to be in the need of a large storage unit currently he's at a competitors renting a 12x30 or 766 a month and that is ridiculous so I'm going to come talk to the girls about it and see what we can do.

Recommended: Yes

Great, price, great helpful manager & clean facility рџ‘ЌрџЏЅ

Fantastic experience. I had to do a quick move-in. I was on a serious time constraint and the manager answered all my questions and even some I didn’t realize I needed to know. She put my mind at ease and made a stressful situation less harrowing.

Recommended: Yes

Excellent

Staff is very welcoming process to complete same day reservation took no more than 20 minutes very efficient....

Recommended: Yes

Nice and cheap

Customer service is okay I like the securitys

Recommended: Yes

Very happy with experience

I had one of the best experiences I've had here involving storage. The facility was very clean and felt safe. The on site manager was polite, informative and had overall wonderful customer service. I would definitely suggest this place to anyone looking for storage. Also the price was lower then other places I looked into in the area.

Recommended: Yes

For the most part, very satisfied

The only thing not cleaned in the storage facility was the carts and elevators (looked like drywall dust on both). Other than that, the only other complaint I wanted to bring up is that the carts are quite tiny and roll worse than Walmart shopping carts. Investing in better, larger carts would definitely help reduce risk of items/furniture falling off and banging against walls due to poor steering. Aside from that, I'm very pleased with the storage unit. The lady in the office was very nice and seems to have plenty of knowledge of running a storage facility.

Recommended: Yes

Would recommend

The facility looks great, very clean!

Recommended: Yes

Quick easy painless.

Clean friendly and smooth transition. Only thing is the gates lock at 9 pm. You can still get in at 9 pm. I feel like that's strange. Should let you out at least 15 minute leeway. With the security they have it could run all night. Lots of security features.

Recommended: Yes

very nice staff, and excellent move in prices.

Best prices around , availability with many sizes, clean and secure property.

Recommended: Yes

Clean facility, friendly staff, and great pricing on units!

Have nothing but great things to say about Trojan Storage. My experience this far has been amazing. The facility is clean, well secured, staff is friendly and helpful!

Recommended: Yes

Customer Service

Amber was Great and Very helpful. Walked me right through the process. Facility was very clean. For the size of the unit was very fair pricing.

Recommended: Yes

Very clean and sparkly

nice brand new facility, seems to be very secure which is comforting

Recommended: Yes

Super fast, clean, convenient, and secure

I really appreciated the cleanliness, security, and helpfulness of the staff here. Good value, although please note that a small monthly insurance premium is required on top of the rental rate.

Recommended: Yes