Jennifer
Feb 20, 2024
Storage unit rental
The service we received from SpareFoot was second to none and we would have never found our storage unit without them! I recommend them 100%!!
Recommended: Yes
Ellen Rhoads
Feb 19, 2023
Great service. Quick and efficient.
It was the easiest thing I've done in my move so far
Recommended: Yes
Anthony
Aug 11, 2021
Great service! Unit was as described and ready!
I enjoyed the service from both sparefoot and the storage facility! Customer service was amazing and the price was right where I wanted it to be. The unit was ready for move in and I’m happy with my new unit!
Recommended: Yes
Elaine Krebs
Aug 09, 2021
Excellent experience
I needed to switch from a small unit to a larger one. The agent was soooooo nice and helpful. I had prepaid my small unit so she transferred my balance to the new unit, took care of the paperwork and generally got everything taken care of in no time at all. Prices are high everywhere but the facility is clean and secure and customer service could not have been better. Thank you for making a stressful situation easier.
Recommended: Yes
BJo
Jan 22, 2021
No Contact Renting!!!
Placed my reservation from information on-line - the store manager called me back and confirmed everything - have great text with all the information I needed - went to secure my load and found the 10 x 10 without any problem - the key was inside the storage shed - there was a light inside which really helped because I often use my storage shed at night. So everything was done without contact. Security when entering and leaving.
Recommended: Yes
Faith
Jan 10, 2021
Exactly what I needed!
Easy reservation process, convenient payment options, simplified move in. The only thing that would be more helpful would be better numbering for each building (not the individual units, just the buildings themselves).
Recommended: Yes
Shelly
Apr 10, 2020
Affordable local self storage facility.
Public Storage is affordable and convenient and it was so easy to get a unit. Customer service was great too.
Recommended: Yes
Chase Clark
Mar 18, 2020
very good customers services
very good customers services
Recommended: Yes
Jenney Hotchkiss
Mar 02, 2020
I'm was the best experience I ever had...
I'm was the best experience I ever had with my angry 3 year old. The lady that helped me went above and beyond to make my 3 year old daughter happy. That doesn't happen to often.
Recommended: Yes
Tpup
Nov 25, 2019
Wonderful staff
Wonderful staff. I would like lights a little closer together on buildings.
Recommended: Yes
Courtney Browning
Aug 20, 2019
She is amazing
She is amazing, service top notch.
Recommended: Yes
Rebecca Love
Aug 19, 2019
Staffing is perfection
Vanessa was friendly and knowledgable. She helped me make sure that I got a unit big enough for my needs, but didn't overpay for a huge amount of space that I wouldn't use. She made me laugh as we did the golf cart tour of the place, and showed me where I would be entering (and then pointed out that she realized a different door was closer and made sure to show me it from the outside as well so I could find my way). She made a completely reasonable suggestion about a purchase which led to me getting it and not feeling pressured and like she was upselling, just being a helpful employee. This is my first storage unit and she has definitely made me a solid customer!
Recommended: Yes
Steven Naranjo
Mar 20, 2019
Quick and easy .
Reserved a unit online which made it quick when I went in to pay . Also the helped I received when I went in was quick and and courteous.
Recommended: Yes
Dorothy Tessler
Dec 11, 2018
Staff was very courteous and...knowledgeable
Staff was very courteous and knowledgeable about the product . Really impressed with how she made sure I knew about all of the products available for the protection of my storage unit and items being stored.
Recommended: Yes
Christina Jackson
Dec 06, 2018
I called in a suspicious activity where...
I called in a suspicious activity where 2 shady dudes where cutting locks on bikes and trailers and after callin it in I left 20 min later and still no one xhecked..not sure what will result but I hope nothing was lost...
Recommended: Yes
Patricia
Dec 03, 2018
What great customer service!!
.When you're talking about customer service you talking about the best not only did they make sure I had what I needed and that the size with appropriate they also made sure that their kindness and customer service spoke loudly!!
Recommended: Yes
Melanie Torres
Nov 06, 2018
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Recommended: Yes
Kathy Wood
Sep 24, 2018
Very helpful
Very helpful, not pushy.
Recommended: Yes
Celeste Jones
Sep 05, 2018
Very nice staff
Very nice staff, informed me on everything I would need and Boom,the magic happened! Thanks for showing me a perfect space for my personal things! Shout out to Ashley ( hope I spelled her name right)!!?
Recommended: Yes
Madeline
Apr 30, 2018
Excellent service from Alysson
Excellent service from Alysson! 10/10 will return and recommend to others!
Recommended: Yes
Meg Jepsen
Aug 29, 2017
From my first contact with Vanessa one of the property managers, I was so impressed with the clear and friendly way she gave me information. This was both by phone and when I went into the front office. Her manner was very professional and yet, as I said, friendly or welcoming. The unit was clean and well priced. I recommend this location for storage needs and would choose it again.
Recommended: Yes
Avi Hernandez
Aug 20, 2017
Staff was friendly. Vanessa helped me out and pointed out different storages that would fit my needs. Awesome place and staff.
Recommended: Yes
G.G.
Aug 14, 2017
Great service, fair prices.
Fast, friendly and efficient customer service. Clean, accessible units. Fair prices.
Recommended: Yes
Shelly Fleming
Jun 15, 2017
This is a good spot for most of Salem, just off the freeway and near Lancaster mall. The staff we're really nice, Tia was great! Prices are about the same as all others, otherwise very happy with this location.
Recommended: Yes
Michaela Jaeger
Jun 07, 2017
Great, but would've preferred a lower cost.
Would've preferred a lower cost. We got a 5x10 for around $90, when there were other places around $40-$70 for the same size. We only went with Public Storage because we were tired of driving around, and the places that were cheaper were less convenient and didn't seem as secure or decent. Tia was great; she is a person you can look forward to seeing! We thought we would need bigger than a 5x10, but it turned out to be the perfect size. Thank you, Public Storage, for being able to accommodate us quickly!
Recommended: Yes
HB
Jun 06, 2017
So far so good
So far so good! Manager was super friendly and professional.
Recommended: Yes
Suzy Jones
May 29, 2017
They replied to me quickly. Held storage for me without asking everything about myself or asking for my money first. I had my compartment and moved in that day. Saved me a lot of stress.
Recommended: Yes
Margherita Beyer
May 25, 2017
Very nice service and the unit is nice ...
Very nice service and the unit is nice and clean.
Recommended: Yes
Aaron Criswell
Feb 03, 2017
Excellent service.
The staff was very helpful and made the experience great.
Recommended: Yes
Stratobone
Nov 11, 2016
Not bad at all
The Public Storage location at 280 Lancaster Dr NE in Salem, Oregon lived up to my expectations of a nationally known storage facility. Good security, no problem with access, reasonably priced, competently staffed. The 10 x 10 storage space itself is part of a large multiple-unit shed where each space has its own exterior roll-up door. I would have preferred an inside, climate controlled space, but this was the best I could find on very short notice.
Recommended: Yes
Tiffany Green
Nov 01, 2016
Fantastic friendly service!
The on-site manager was extremely courteous and knowledgeable about all services. I would recommend public storage to everyone!
Recommended: Yes
Brigitte Levy
Aug 16, 2016
Very good experience
Great rates, easy to deal with and very good customer service!
Recommended: Yes
Melinda Guerra
Apr 06, 2016
Professional, clean and friendly!!!
I appreciate that I was contacted to acknowledge that they were expecting me and ready for my business. It made me feel at ease that I would be able to move my belonging without a worry. I feel secure as well.
Recommended: Yes
Kathleen Rollins
Jan 05, 2016
Quoat price
I was quoated one price online with a conformation and when i went actually pay for my storage locker it was almost double price what i had to pay, but when it comes to my stuff being secure i give it an A
Recommended: Yes
Kimberley Patton
Aug 18, 2015
Excellent customer service!
The online reservation process was easy and convenient. The property manager was very professional and quick with the rental process. I am very happy with decision to rent at this location.
Recommended: Yes
Patricia Josephson
Feb 15, 2015
fast friendly service ,with a smile ....
This was a very fast experience, the lady was nice and understanding .prices are mid-range but the hours are good. The insurance caught me by surprise so including that in bold print would be nice ,not everyone will have the extra money readily available...
Recommended: Yes
Cheryl Ohler
Feb 15, 2015
your on it! Thanks
Down to business and friendly bout it too. Thanks!?
Recommended: Yes
Michael Sherbon
Sep 17, 2014
Great people and great location !!
Did the reservation from out of state and when I arrived everything was all ready, unit was clean and office staff was great, filled out paper work and was into unloading within 20 min. Thanks for making everything so smooth !!
Recommended: Yes
Debora Tarver
Aug 14, 2014
The $1 storage fee for the first month was not as was stated.
I was very much not please to learn the $1 sign that hangs on the side of the building is not always honored. If that is the case, the sign should not be hanging there until that price is honored.
Recommended: Yes
Deborah Rose
Mar 06, 2014
Awesome Company and Service
Public Storage outshines U-Haul on every conceivable level.
Recommended: Yes