Troutdale Airport Storage

Easy to access and clean

Unit was as described and booking was easy.

Recommended: Yes

Awesome!

Was a great and smooth experience!

Recommended: Yes

Everything from reservation to renting completed online - no hassle.

Just moved in this month but very happy with the customer service and rental process so far. Love the location.

Recommended: Yes

total bullshit

I think you suck for taking my information and it being USELESS!!! THIS SEARCH ENGINE BULLSHIT IS WRONG!!! I gave information that did not get me anywhere with renting. they had no info at all my space WAS NOT RESERVED.

Recommended: No

Top Drawer all the way!

From the first day I rented the storage unit the staff was professional, courteous, and addressed every concern with no delays. The facility was clean and secure and never had any issues. The only reason I moved out was I found an affordable house and no longer needed a storage unit. The move out process was very easy. I will definitely do business with TS again if needed.

Recommended: Yes

They (unlike the last place I went to in Sandy) have never raised my price

I've been with Troutdale Airport Storage for a few years and they have never raised my rent. The last place I was at would raise my rent 2-3 times a years and I had to leave. I've never had any issues with T.A.S.

Recommended: Yes

Met expectations

Unit was as expected for size, location and condition. Service was good.

Recommended: Yes

clean nice location

Great customer service and happy to find a great location for storage

Recommended: Yes

Best priced in the area

As far as storage prices continuing to skyrocket, this place has managed to stay at least somewhat in the realm of reason

Recommended: Yes

Very Versatile

Lots of options for different types of storage, clean well designed and friendly staff

Recommended: Yes

Everything I needed and more.

I requested a 10x10 and received a 10x15 for the same price. Great deal.

Recommended: Yes

E Z move in

I love how easy it was to rent and move in. I never even spoke to a person. It's all online and text messages.

Recommended: Yes

Better than expected!

The web site and photos looked good. But it's a better deal in person! An outstanding facility. Very, Very happy with my choice!!

Recommended: Yes

Convenient amd fast booking process. No office visit required.

One of the best prices in the Portland metro area. Nice storage facility. Reserving a unit is made easy with the online booking tool. We were able to start using the unit ASAP.

Recommended: Yes

Efficient and Easy to Use

When I forgot my code I had an email and phone call within minutes

Recommended: Yes

New , Nice , and Clean !

I will recommend Troutdale storage to my family, and friends, and I'll be renting more units in the future. Thank you Troutdale storage !

Recommended: Yes

very easy process

very easy online process, needed unit a couple days early there was no problem. Unit was clean and tidy.

Recommended: Yes

Over all good experience

The facility is clean, signing up on line was easy. I did briefly speak with a staff member they were polite.

Recommended: Yes

Seemed nice and clean.

I liked the location of the facility. Easy to get to by freeway.

Recommended: Yes

Manager is never there to help. Hours are not convenient for all needs.

Manager seems to never be there, yet has all the time in the world to review the previous night's monitor footage. Accused my husband and myself of being up to no good because he thought we took too much time in our storage unit. (We are both middle-aged and overweight. We don't move very quickly!) Also accused our adult son of "Casing units" when all he was doing was wandering around because we didn't need his help for a time and he was bored out of his head so he just wandered around. He couldn't care less what other units held. He just wanted to get out of there to go spend time with his girlfriend. Manager seems to think he's the know-it-all for all things storage and people. I think the next time he thinks someone is taking too long with their storage, he should get off his butt and go help them out!

Recommended: No

Very clean, organized & efficient

I have never been a fan of paying to store things I'm not using. This facility however does make me feel as though if I need to pay for the privilege at least I've found a clean and efficient facility.

Recommended: Yes

Easy to use, easy reservation and securing our units. no fuss no muss.

Recommended: Yes

Set up online and found the facility clean, easy to use, and well lit.

I had to move suddenly and needed an affordable storage facility that allowed for easy access. I set up my account online and got my access codes as well as the location of my storage space via email quite quickly. I pulled up in a 28 foot truck and there was plenty of room to maneuver it around the facility. The storage space was clean as a whistle and well lit, allowing us to unload and store a 3 bedroom house worth of furniture in less than 45 minutes. I'm very happy with my choice and recommend them highly.

Recommended: Yes

Poor lighting/ broken cart

The unit was clean. Th lighting on the outside was sketch with multiple bulbs out creating an environment that does not feel safe after dark.

Recommended: Yes

Close to the interstate, clean & secure

This spot became quite convenient for me during a move, was accessible, clean and secure for me. Not too expensive I guess, that's the going rate for storage.

Recommended: Yes

Recommended: Yes

Clean & well-lit facility with easy access off I-84

The only issue I have with the facility is its policy of on-line payments only. Having a policy that denies tenants the opportunity to pay via check or good ol' American currency is a discrimination for the sole convenience of management. Otherwise, I have had no problems with Troutdale Airport Storage. I would definitely recommend them to my friends.

Recommended: Yes

Easy Transaction

Got a storage unit through SpareFoot and it was all and all pretty easy. The only part is I'm not sure how SF will get credit as I had to actually sign up on the storage facility's website. Very good pricing and clean facility.

Recommended: Yes

Best price, easy access, no hassles, straight forward.

I called about 30 different storage facilities before choosing Troutdale Storage. The communication was clear without any hidden costs or surprises. The manager was very accommodating and worked with me so I could get the right size unit. I didn't feel any pressure to rent or make a quick decision on the spot. I appreciate dealing with the same person every time I have a question. It's been about 6 months and all is good. The reason I gave it 4 stars is because I have never given any review a 5 star. I've been in business for 30 years and have discovered that there is always room for improvement, even when I am doing everything right. So a 4 keeps me reaching for a 5.

Recommended: Yes

Great price...Great place

A safe and great place to store your things!!!!

Recommended: Yes

Good customer service

Always available to help out even after hours or on weekends. We showed up a day early after driving cross country in a uhaul and they were totally flexible and got us in.

Recommended: Yes

wish I would have known

Found the facility online & called the number that was posted. I didn't realize that the number wasn't to the facility itself but to a service that works for them and others. Long and short of it is that I was to finish the application on line! So what I thought I had reserved really wasn't causing me to loose the size I wanted!

Recommended: Yes

very nice facility

manager very friendly & helpful, close to home, easy access & nice to have push cart available.

Recommended: Yes

Great Owner

Site is clean and carts are always available. Any time I have questions and I call the owner always answers his phone +++++

Recommended: Yes

Fine, no problem

Recommended: Yes

Haven't seen the manager(s) yet, did everything on-line. Simple and straightforward. Looks like a good, clean and secure facility.

Recommended: Yes

Recommended: Yes

Quick and easy.

Their online access to renting units made it quick and easy. I did it all from the front office, and was squared away in minutes.

Recommended: Yes

Friendly service

friendly service an very clean!

Recommended: Yes

no human available, called, directed to complete unit rental and everything on line... somewhat difficult from a smart phone, I wish I had known there wasn't an option of working in person before I got there...

Recommended: Yes

Recommended: Yes

I was given a code for the outer door at the bldg my unit is in but Jeff told me it remains unlocked so why was I given a code number when it is not locked? I am concerned about this .

Recommended: Yes

Reasonable prices in very clean

Very easy process just did it online. The manager was helpful on the phone about getting the place rented

Recommended: Yes

Recommended: Yes

friendly service, very patient and polite

When i showed up, the site manager had already prepared my paperwork. I had to run to the bank and back and ultimately he thanked ME for my troubles. Excellent service.

Recommended: Yes

Very good.

Recommended: Yes

Every thing was so easy.

Recommended: Yes

The service was great from the first phone call to the gentelman in the office.

Recommended: Yes

Owner was rude, made comments about the items we were bringing in to store and that he doesnt usually rent to people who wouold store such things, coincedently he was talking about a set of wheels and tires that combined cost almost 2000$. he was rude and very degrading i would not reccomend the facility to anyone....

Recommended: No

I highly recommend this facility compared to others out there.

Very clean and well worth the money.

Recommended: Yes

Perfect, all around

I was not familiar with the storage facility when I reserved it, but it was an all-around perfect experience. I was running late and before I even had a chance to call them to ask if I could complete the registration process over the phone, I received a call from the facility offering that option! That made an already stressful day MUCH less stressful, for which i was extremely grateful. When we arrived at the facility, everything continued to be as smooth as could be. The facility was clean and my unit was easily accessible. I highly recommend this facility for the price, the convenience, the cleanliness, and, above all, the stellar customer service.

Recommended: Yes

Best place I've ever rented from.

Not only was the price we found on SpareFoot the best around, the guy behind the counter was so great in getting us all set up. I can't tell you how much of a hassle moving usually is, but this place has helped ease our frustration and anxiety. Definitely worth the drive.

Recommended: Yes

easy as pie !

A very nice experience with the management & move in !

Recommended: Yes

Great experience

Courteous staff, convenient and easy process.

Recommended: Yes

Excellent facility. Great value. Easy to use. Convenient location off freeway

Recommended: Yes

Very affordable, nice size of storage, secure and great customer service.

Recommended: Yes

No surprises.Easy access from highway.

Very professional.Nice units.Clean and fairly new.

Recommended: Yes

Super Easy

Easy to make reservations on line and very friendly staff at the office. Easy to get in and out of the building. Very helpful that there are carts to help with the heavier stuff.

Recommended: Yes

When it rains, you have to walk through a large puddle to get to the security code box. When asked about the discounts that were listed when I made the reservation on line, I was told one of them didn't apply to that unit and the other hadn't been listed when I made the reservation. The man and lady that I talked to were of no help and told me no discounts were available. Will find another unit some place else and leave. This was a bait and switch. Not trustworthy.

Recommended: Yes

Superb!

What a great place....very nice, friendly people to work with and they were certainly way more than accommodating. Very helpful and definitely had the lowest rates around.

Recommended: Yes