Kenneth Johnson
Sep 01, 2024
one-line isn't enough
Amazing,exceeded expectations, incredible staff. Love the choice I made @
Thanks Guys
Recommended: Yes
Elizabeth Miller
Jul 30, 2024
Awesome staff!
First time renting a storage unit and the customer service was fantastic! I showed up about an hour before closing and had forgotten my homeowners insurance declaration. I ran home and returned minutes before they were to close, on a Saturday. They were very gracious and helped me finish the process. If not I would have had to wait to Monday and the entire weekend I had planned to move stuff would have been a wash. Thank you staff members for amazing customer service! You helped make my weekend productive :)
Recommended: Yes
Sheri
Dec 11, 2023
It was so smooth they took the stress away
Excellent service very affordable convenient location
Recommended: Yes
Albert Esclavon
Oct 07, 2023
I needed a 5x5 storage space.
I needed a 5x5 storage space. So after doing some research I found Prime Storage on a website that finds storage units for a reseaonal price and at a location that is close to you. The customer service was very helpful and answered all my questions. The facility was very clean easy to access.
Recommended: Yes
Dani Hamel
Aug 25, 2023
Simple and fast
Simple and fast. Clean units.
Recommended: Yes
Donna Irwin
Aug 15, 2023
Was told. One amount and ended up another
Was told $33 a month then I was told another $17 a month for insurance am not happy
Recommended: No
Maribel Ramos
Jan 27, 2023
Easy transition
Move in was smooth thanks to Dustin who was informative and made it easy to understand the do’s and don’ts. He showed me my space and I was very satisfied with the service provided. I would definitely recommend to a friend.
Recommended: Yes
Chenisa Saunders-Claud
Aug 22, 2022
Good customer service. Clean place.
I appreciated the reassuring customer service. We are new to the area so I'm glad to have this storage unit.
Recommended: Yes
Josh
Apr 18, 2022
Nice place and employees
Nothing Nothing Nothing Nothing
Recommended: Yes
Tim Kolb
Mar 11, 2022
No complaints
Fast and efficient; no complaints.
Recommended: Yes
Jess zech
Mar 09, 2022
Nice place
Customer service was good . Nice clean place .
Recommended: Yes
June Wineholt
Feb 19, 2022
Very friendly and orofry
Storage unit was clean and easy to find
Recommended: Yes
Sean Turner
Feb 07, 2022
Great customer service
Customer service is excellent facility was very clean and easy access to my storage unit
Recommended: Yes
Chrissy
Nov 15, 2021
Easy Peasy
The whole process of finding the right sized unit and signing was super easy! Angie also made sure we had all the "stuff" we need to make our packup and move successful !
Recommended: Yes
Stephanie Long
Oct 31, 2021
Great
Great service. Staff very polite and helpful
Recommended: Yes
Jessica Keezel
Jul 27, 2020
Simple, easy, fast
Everything was explained in an easy and clear fashion. The facility was clean and very helpful. The paperwork was reasonable and quick and the pricing.
Recommended: Yes
Edna Castro
May 22, 2020
Professional and Friendly
Very clean storage,good service,friendly and helpful.Angie was amazing she always smile and take time to answer all my questions.Thank you Angie
Recommended: Yes
Natilie Land
May 08, 2020
Made life easier
Angie made things so easy at the Carlisle Rd facility in York. Moving is never much fun but she made renting a unit pretty painless and was very professional and easy to work with. I also appreciated the cleanliness of the unit and her eagerness to be as helpful as possible. I used the truck for moving which saved me money. I'm very pleased with my experience.
Recommended: Yes
Richard Mader
Apr 17, 2020
Outstanding service with great facilities.
The summary says it all. Service was great and the facilities are well kept.
Recommended: Yes
Marcia Knorr
Nov 15, 2019
Excellent service at conveniently located facility.
Friendly, helpful service agents
Very clean storage space
Very good price
Recommended: Yes
Taya
Sep 11, 2019
Love this storage place
Great customer service, very clean and great location
Recommended: Yes
Christine
Jul 06, 2019
Overall Great Place
Overall the storage unit was clean .
Recommended: Yes
AmyJo
Apr 25, 2019
Back office girl and manager Gina were very helpful and nice
Gina and Ruth were both very nice and helpful
Recommended: Yes
Zinda Powell
Feb 25, 2019
Professional, Knowledgable & Customer Friendly Staff
I contact Capital Storage initially via telephone through the website and talk to a virtual customer service representative and then the information was sent to the local office who contacted me for any additional questions or concern. They also handle some advance paperwork on the phone until the date I was schedule to come in for use of the unit a few days later. When I arrived the day to pick up the key and complete the signing of required documents the office manager was very thorough in detailing all requirements and instructions of the rental. Then she had the staff gentleman take me through the gate and to my unit to make sure all the security numbers and key worked. I felt very comfortable moving forward on my own since this was my first time renting a paid storage unit. They are a professional team @ the Carlisle location.
Recommended: Yes
Jennifer
Jan 30, 2019
Glad I made the change
Nice place at a great price glad I made the change
Recommended: Yes
Tyleta
Dec 07, 2018
Nice Facility
Good customer service and the units are secure.
Recommended: Yes
Sam
Nov 10, 2018
It works
First it was hard to find then entrance then to find any employees. There was one guy running everything so make sure you have an appointment or you will be waiting. There is an administrative fee, a fee to but one of their locks and forced insurance. The place is clean but it wasn't very easy to get stuff into an inside unit.
Recommended: Yes
Wanda Clapper
Oct 01, 2018
Very nice CLEAN and trusting place
CAPITAL SELF STORAGE IS A REALLY NICE PLACE YOU CAN TRUST YOUR BELONGINGS AND ALL YOUR PERSONAL ITEMS ITS CHEAPER THEN ALL THE OTHER STORAGE UNITS ELSE WHERE. AND ITS VERY CLEAN.
Recommended: Yes
Caryl Allday
Sep 04, 2018
Tracy checked on us before he left for the day.
We had a easy move in experience. The paperwork was fast and the truck rental thorough. Very friendly staff would recommend to everyone
Recommended: Yes
Michael
Jun 28, 2018
Great place... Climate controlled...
Great place... Climate controlled
Recommended: Yes
Alicia
Jun 22, 2018
Good price for climate controlled units in West York and Dover
I did my preliminary info online then went to the site to sign my lease. I was able to complete all of the paperwork, payment, and see the unit in about 20-30 minutes. The facility seems secure and well-lit.
My only advice would be to gather insurance information prior to move-in to avoid purchasing their higher priced policy.
There is a $25 admin fee to get started and a $13.99 cylinder lock purchase required so be prepared for those additional expenses.
The gentleman who helped me did notice that I didn't have a monthly promotion, so he offered the current promotion of $1 for first month's rent.
Recommended: Yes
Zane
Nov 12, 2017
Very easy to use and extremely well setup
Customer service was very good and very happy with the outcome.Very clean facility
Recommended: Yes
Steve
Oct 29, 2017
I'm hoping that this past weekend's move-in is not indicative . . .
. . . of future concerns. My initial impression of the facility is positive, as well as the staff that assisted me, and expect that my (hopefully) long-term rental with Capital will be a positive experience, however, when encountering some "communication misunderstandings"*, the staff I originally dealt with seemed at least interested enough to provide legitimate customer service, whereas the individual at an affiliated facility (from which I had to get the "free" truck), dealt with me as if I was nothing more than a nuisance and an interruption of his day.
*During my initial visit to the West York facility, as well as subsequent phone calls, I had inquired about whether a truck was available for "no charge" for my move into the unit I was considering to rent (as was my understanding from previous visits to Capital facilities in the past); the simple response was "yes"; only when I had already committed to renting the unit (signed paperwork and all!!) was I then told that, yes, there is no charge for the daily rental of the truck, however, there is a mileage charge of $.75/mile, with only the first 20 miles being "no charge". When hearing this, I expressed my frustration and constructive criticism that the individuals that I had initially spoken to should have informed me of this when I had first asked about the availability of a "free" truck; I had recommended that the person should have responded "Yes. . . with limitations". O.k. . . . no biggie . . . a simple misunderstanding, which the person I was dealing with seemed sincerely apologetic about and did what she could to resolve my concerns.
As to the other individual I dealt with over the weekend . . . I will be happy to provide further details regarding the, in my opinion, rudeness with which I was dealt with if/when appropriate parties choose to contact me to follow up (as I'm not a cyber mud-slinger!)
Recommended: Yes
heather
Jun 04, 2017
It's very clean and lady at desk was friendly
I would tell other people to go there for their storage or moving needs
Recommended: Yes
Sarah
Aug 12, 2016
Clean, easy, efficient
Super friendly, helpful staff. Easy move in. Very clean facility. Convenient location. Very happy with my choice
Recommended: Yes
Nancy Dooley
Jul 29, 2016
I had a great experience
Everything was handed efficiently and was an extremely pleasurable experience. The man that helped me was very informative and made my experience a great one.
Recommended: Yes
jean
Jul 07, 2016
Stacy helped with every aspect of my storage rental.
Pleasantly surprised. Got what I asked for on short notice. Got what I needed to get my moving done.
Recommended: Yes
Douglas
Feb 23, 2016
Friendly staff, very helpful and knowledgeable. Clean and secure facility
Recommended: Yes
Lauren
Feb 07, 2016
Slow customer service
When I arrived at the time to sign my paperwork, the customer service rep was working with another customer. I waited nearly an hour while he waited on her. Even though I placed all my information on line while securing the unit, all my information wss not in the computer and I had to wait another hour for him to enter it..He was friendly, but I really lost a lot of time when I could have been home packing.
Recommended: Yes
