Public Storage - Florence - 2201 2nd Loop Rd

I recently did a long distance move

I recently did a long distance move. There was a major mixup with a pod delivery. I needed a space the next day. Gloria and Barbara were instrumental in making the impossible, possible! These ladies went above, beyond, and stayed late and came in early. And oh yes the unit is very nice too. Without these two women, it would have been an even more expensive experience. Ty Carolyn S.C. Now

Recommended: Yes

Great facility

Great facility. Well pleased!

Recommended: Yes

clean units and friendly and helpful management

The storage units are clean and impressive. The management is friendly and very helpful.

Recommended: Yes

Great Start

The person on the phone that gave me information and reserved a unit for me was very helpful and nice. The young lady that got me all checked in at the facility was very helpful and nice. It has been a great start.

Recommended: Yes

Awesome place to do business

Awesome place to do business. Best customer service I've seen in some time.

Recommended: Yes

High quality storage units and high...

High quality storage units and high quality help

Recommended: Yes

Need more friendlier customer service

Need more friendlier customer service. Customer service representative need to explain the terms of service more clearly.

Recommended: Yes

I was met immediately by your company...

I was met immediately by your company representative and treated with courtesy and efficiency. She was able to meet all my needs for storage. I was impressed with the professionalism she exhibited throughout my visit.

Recommended: Yes

Lock purchase concern

Good prompt service, but purchased locks should be in casing(brand new). The locks should not be sold out of the drawers opened. I feel this poses a potential theft threat to the customer. Thanks.

Recommended: Yes

2nd Loop in Florence

2nd Loop in Florence, SC location: The facility was clean, well laid out, and easily accessible. Faye in the office was very friendly, courteous and so helpful. She made sure I had the type and size of unit available when I needed it and made my check-in seamless and easy. Her attitude and demeanor make her a great asset to this facility!

Recommended: Yes

it was all good

it was all good

Recommended: Yes

Excellent Customer Service

This was the best experience that my I ever had at a Public Storage. I use Public Storage across the US and the level of professionalism cannot be topped!

Recommended: Yes

Great manager

Great manager, safe environment

Recommended: Yes

Very helpful and knowledgeable. Faye is awesome and is always willing to answer questions.

Recommended: Yes

I had a great experience at this public storage. Ms Faye was very helpful and professional. Her attitude was awesome towards me. And friend told me about her experience with ms Faye and I see she right. I will highly recommend her

Recommended: Yes

Jessica did a great job getting me set up! The process was simple. I received excellent customer service.

Recommended: Yes

The staff was friendly and very helpful every time I called. Faye was very knowledgeable and friendly. She helped me decide what size I needed and even when I came with my stuff she saw that I needed some water and she gave me a bottle. That to me is what customer service is all about going that extra step. Because I was so stressed about my stuff being damaged at a another facility (different co) and I had a lot of stuff I had to throw out she assured me my stuff would be ok here at Public Storage. I am still stressed about the stuff I had to throw out but I do feel better being at Public Storage.

Recommended: Yes

Yesterday I had a great experience at this public storage location. I was in a tight situation and the manager Faye was very helpful, polite and VERY knowledgeable. She had the answers to all my questions. She put my mind at ease about my belongings being at public storage. My unit at another storage company was broken into but Faye assured me that my belongings would be safe at Public Storage. My experience was so great due to Faye I referred 4 friends to use this specific storage unit. I highly recommend this storage facility.

Recommended: Yes

Florence

Jessica was Very pleasant to speak with, no problems what so ever.

Recommended: Yes

Great service

Great experience

Recommended: Yes

Jessica was amazing.

I went to the public storage on second loop in florence, sc. Jessica was my attendant and she was awesome. She fully explained every aspect of the rental fees and rules, and regulation. This was probably my best experience with a representative from aspect of purchase. Public knows how to hire good people.

Recommended: Yes

I enjoyed my experience with Public Storage!

I really enjoyed the registration process and meeting with the office manager. Her in site on the units were remarkable because she suggested a larger unit once I told her all the STUFF I had. And she was right!

Recommended: Yes

Five star

Jessica was absolutely helpful and friendly. She called and followed up which I did not expect but greatly appreciated. Was very helpful with picking the right storage container. The place was clean and safe. I was extremely impressed and satisfied.

Recommended: Yes