Giovanni C Anzalone
Oct 11, 2023
Fast
Made my reservation got to the facility everything was like clockwork staff members on that day were miss Ann and Dave and they were they were very helpful answered all my questions and made me feel very comfortable
Recommended: Yes
Ashanti Talley
Aug 16, 2023
Accommodating and friendly.
Staff is very friendly and accommodating. Cleaned out my storage for me before I put my products inside which was very nice. Very fast check in.
Recommended: Yes
Misty burger
Jan 23, 2023
The lady is so nice
Very clean and nice facility. Prices are competitive. Keisha is very nice and helpful
Recommended: Yes
Regena Harrod
Nov 25, 2022
Easy access to the storage facility.
Ieshia was a dream to work with...very efficient, professional, personal warmth. Explained everything thoroughly. This was my first time renting a storage space and she made the whole experience great!!! She needed to come to my rental unit to show me how to open the door and did not show any annoyance at my stupidity. EXCELLENT customer service skills!!
Recommended: Yes
Ryan
May 09, 2022
Great Service
Great place! The customer service is top notch and they listen to and care about their customers needs. I was in a bad situation and they helped me out in a bind. Would definitely recommend!
Recommended: Yes
Tobi Nostrand
Jan 28, 2022
Easy to get set up with a storage facility
Keisha was extremely helpful and friendly, got me set up quickly and without any delays
Recommended: Yes
Robert Pressley
Jan 22, 2022
Nice facility
Even though this facility is farther away from my home than I would like , the price is better than most and it's just what we need.
Recommended: Yes
Victoria Stewart
Nov 21, 2021
5 stars
Just the right size and easy access.
Recommended: Yes
Andedria Burnett
Sep 19, 2021
Great service
Quick, easy and professional. I already wrote a review but Keisha assisted me and she was very professional and quick. The paperwork did not take long. I was able to view the building before purchase. Even though this is temporary I would recommend this place.
Recommended: Yes
Daniel Lovelace
Jul 10, 2021
Quick and easy
Quick and ease of renting a staorgae unit
Recommended: Yes
BOB MILBY
Jun 27, 2021
Great customer service
In the past five years I have used four different storage facilities and the customer service here was top notch, the Mgr was very informative and had a great attitude. I apologize that I forgot her name. Thanks
Recommended: Yes
Wilson Kilgore
May 10, 2021
Impressed by Kiesha, she was informative, helpful, and delightful,
A very positive experience. Great location for us. Unit was in a very clean condition, again, Keisha was a terrific representative of your company.
Recommended: Yes
Vanisha Barbour
May 05, 2021
Prime Storage is awesome
Kesha was very nice and helpful. She answered all my questions and concerns. The storage is very convenient to my new residence
Recommended: Yes
Alison
Mar 28, 2021
Advertise Security but Don't Stand Behind It
My spare tire was stolen off the back of my camper. The District Manager is unwilling to actually speak with me about it. They are unwilling to cover the cost of the theft...instead telling me to file with my insurance. They claimed their cameras were not working so they were unable to see the thief. My camper is parked directly in front of a camera and they advertise 24-hour security.
Recommended: No
Richard R Hilton
Mar 26, 2021
Very satisfied.
Clean,friendly and secure. Competitive pricing.
Recommended: Yes
Keith Block
Mar 24, 2021
Very satisfied
Does the job for us, convenient and no problems.
Recommended: Yes
Golden
Mar 24, 2021
Sad To Say I'm Moving Out
I've had a unit over 15 years and getting in and out has always been a challenge.. but since the owners decided to start selling space that was normally used for driving around other customers when they are in their units unloading or packing .. it's made navigating around the units a pain
Recommended: No
Hightop Van R-Podders
Mar 24, 2021
Be careful to know what you are getting - Constant changes
While clean and convenient, policies and staff are constantly changing. Kiesha, the Butler Rd manager is kind and committed. The ownership has changed, prices have sky rocketed. Our trailer was hit and damaged while inside storage. We were not reimbursed or insured by Prime. The company is administratively incompetent. We have had 3 spaces for different vehicles and family. Everyone has had problems with management relating to billing, proof of insurance and changing policies. Be careful.
Recommended: No
Mary Smith
Mar 24, 2021
Reasonably priced, accessible and great customer service.
The ease of getting a reasonably priced unit that is clean and easily accessible is top notch.
Recommended: Yes
Nicole Ciufo
Feb 28, 2021
Great!
Awesome customer service, the unit was a bit dirty but I just swept it out before moving in!
Recommended: Yes
Tamaria Henry
Feb 17, 2021
Would recommend to family and friends
Keisha was nice and helpful and patient ! Knew a lot about the company , game me great details and options to choose from ! She was amazing !
Recommended: Yes
Sade
Feb 01, 2021
Further then I wanted but great customer service!
Further then I wanted but great customer service!
Recommended: Yes
Samuel
Jul 02, 2020
Good service
Everything went well except my code wouldn’t work!
Recommended: Yes
MKL
May 20, 2019
Good price, secure location -- disorganized
Although the location is inconvenient being off of Woodruff road, the location is secure, well-lit, and nice. The office hours are also inconvenient, and I was disappointed to arrive for my appointment to sign my paperwork only to find that the location had "unexpectedly" closed early for the day with no notification. Despite this, the price I got for my unit was too good to pass up, and it'll work for my purposes
Recommended: Yes
