Main Road Self Storage - Johns Island

Grateful

The office person was terrific. She made it easy and pleasant. The facility is spotless, and security excellent. So glad I found it.

Recommended: Yes

Very pleased

Very satisfied! Staff very pleasant and very very very clean!

Recommended: Yes

Great

Great place. Highly recommend.

Recommended: Yes

Great staff great location.

Very quick and helpful with my equipment rental and overall experience

Recommended: Yes

Online and walk in

Excellent and very knowledgeable Mr.Simmons

Recommended: Yes

Nice facility

Great service. Check in process should be made quicker. Why not do everything online so there is no wait while checking in.

Recommended: Yes

Great service and staff is always helpful

Lisa is the best and really helped me on my moving day . Thanks again

Recommended: Yes

Great amazing staff that’s super helpful!

By far one of the easiest places that help make things easy for you to move storage. Very professional staff and employees are very nice and pleasant!

Recommended: Yes

Great Service

Lisa was so helpful in assisting me with packing material. Thank you to all the staff for being courteous and knowledgeable.

Recommended: Yes

Great Experience

I was only returning a U-Haul rental. Matt quickly met me to address my needs. He was very courteous, friendly and prompt with the return. I would highly recommend Matt for all your storage & U-Haul needs.

Recommended: Yes

I could not ask for a better experience.

Matt was totally down to earth, friendly, and helpful. The whole experience was wonderful. Quick, easy, great facility, super friendly staff. Terrific price, the best deal in storage that I have found in a very long time. Kudos.

Recommended: Yes

First rate trailer rental

Matt did a super job of getting my paperwork done and hooking up the trailer for me. Easy in and out, this will be my location of choice for U-HAUL rentals from now on!

Recommended: Yes

Great customer service

Talked with a young lady that was super helpful, she helped me pick the truck I needed.Very friendly and knew what she was doing.. will be back!

Recommended: Yes

Clean facility, friendly staff

The facility was clean and the staff friendly and helpful. We needed a small unit and they had just the right size.

Recommended: Yes

Had to give minimum rating so review could be read. Not recommended.

My $20,000.00 trailer was stolen after only 3 days in their supposed secure storage lot. After 2 months and numerous calls with no response from the General Manager his response finally was “that’s a shame it was stolen “. End of story.

Recommended: No

Great storage facility!

Very efficient and personable young lady showed me the storage room and facility. Very good representative of your company!

Recommended: Yes

Excellent

Clean, friendly staff, could not have been a better experience. Thanks

Recommended: Yes

Easily accessible and convenient.

Very easy move in process with friendly, knowledgeable staff assistance.

Recommended: Yes

Great communication and service!

Everything went smoothly, pricing as stated, no hidden costs

Recommended: Yes

Super nice and helpful

Dale is the best. The whole facility looks nice and well-kept. Super easy to move stuff in using the available carts!

Recommended: Yes

Jamie!!

She said she was new but I couldnтАЩt tell I needed a truck and a storage unit she was able to find me the size truck I needed at a different location and the size unit I needed at the Summerville location where I needed to be it was a time crunch but she got it done fast and was so so nice ЁЯШК I had to move in a hurry and she understood all my problems and made sure all my needs were met and I love the facility thank you so much Jamie!! ЁЯШК

Recommended: Yes

Exactly as advertised.

Simple, fast, as advertised. Brand new facility.

Recommended: Yes

Positive Move-In Experience at Main Road Storage

We recently rented a storage space at Main Road Storage on Johns Island, SC. The customer service representative was very helpful to us in filling out the paperwork, showing us the storage area, explaining access to the facility, and setting up automatic payments. It was very busy on a Saturday morning, but the staff helped customers as quickly and efficiently as they could, and our wait time to be helped was not unreasonable. Our storage space was clean, and the monthly rental amount compared very favorably with other storage facilities I had checked out in the area.

Recommended: Yes

Priced Fairly

We rented a unit in the climate controlled building, and they were extremely helpful showing us the available unit and how to access the building—making sure we could operate the keypad, etc. And they very thorough in their paperwork as well as kind and friendly. Plus the unit is in sparkling new condition with several carts available to load items on to take to the unit, and the elevator is large and works perfectly. It’s ideal for our needs.

Recommended: Yes

Well run business

First time renting a storage unit and all was excellent

Recommended: Yes

Billing was confusing and troublesome.

Was pleased with storage and will use again if needed.

Recommended: Yes

Friendly

It was a pleasant experience and the staff was very friendly and helpful to any question I had

Recommended: Yes

Best service and kind people.

We are locals and love it here. Always helpful and just nice dispositions of people when you walk in. Can’t beat it!

Recommended: Yes

Needed storage closer to home

After doing online research we narrowed it down to two. This storage company won the day with good customer service and pricing and a very clean shop.

Recommended: Yes

Friendly and Helpful

I called this storage facility and within an hour had storage. Everyone was so friendly and helpful! The paperwork took only a couple minutes and storage was clean. Thank You!

Recommended: Yes

works well!

Good facility- access is easy. A/C seems to work year round

Recommended: Yes

SUPERB SERVICE...GREAT SECURITY

FEEL VERY COMFORTABLE AND SAFE LEAVING MY BOAT ON THIS PROPERTY....PEACE OF MIND KNOWING NO CHANCE OF DAMAGE OR PROPERTY BE JEOPARDIZED.

Recommended: Yes

They are helpful and kind and will always have my business.

I have used them before a few years ago I was very satisfied with them then and now.They are professional. I have even rented u_haul trucks and trailers from them. They will always be my first choice. I would just like to thank them.

Recommended: Yes

Great Facility and staff

The storage units are extremely clean, well protected and has a great friendly service. Highly recommended to anyone that needs the extra storage. Always looking at security around a location and this has excellent security around the whole location. You are not entering or moving around without being noticed. Thank you for the friendly service

Recommended: Yes

Angel is a blessing

Can't thank you enough for what you have done for me!!!!

Recommended: Yes

Great place for storage

Recently moved out of my apartment and had to find storage for all of my furniture. This place was conveniently located on Johns Island and came through within the clutch. Prices are affordable, place is kept neat and tidy, and staff is hella helpful. Also, they have their own UHaul trucks for rental too!

Recommended: Yes

Excellent storage facility

The people that work here are really nice they also had everything I needed as far as things for the move I would definitely recommend them to someone that is looking for a storage unit large or small.

Recommended: Yes

Great storage facility.

Facility is clean and in good shape. Customer service has been great.

Recommended: Yes

Every this great

Not all the lights work in hallway. But great otherwise.

Recommended: Yes

It was great to be able to get the service we needed in a one stop shop.

Customer service could not have been better, because we had never rented a storage unit before, it was nice of the girls to give us a hands on tutorial because we needed it.

Recommended: Yes

Highly Recommend

Excellent location!! Good security and pricing! Friendly staff!

Recommended: Yes

One of the best.

I've used a number of facilities over the years. This one stands above the others

Recommended: Yes

Vety Friendley, Convenient and Clean

Making my move from New Jersey to South Carolina a breeze, 24 hour access, clean and secure.

Recommended: Yes

Phenomenal Facility and Fantastic People

These folks are very helpful and easy to work with.......The facility is clean and secure......Great place to store your precious possessions!

Recommended: Yes

Superb

So the heading sums it up. Superb. The staff, location, and being an air conditioned. I could not find a facility to accommodate my needs and the ease of access to the facility is great. The facility is secured and cleaned.

Recommended: Yes

Most Pleasant Possible Experience!

From the moment I entered the office, I felt welcomed. The staff provided me with a secure, professional comfort that my possessions would be safe and sound there, and also gave me a feeling of community and welcoming, like even my tiny 4x3 unit was important to them. I don't think I'll ever use another storage facility.

Recommended: Yes

Terrific personable service

I feel very secure in this facility. The building is very clean and really well maintained. It's important to me to also be in an indoor unit. The safety is doubled and the temperature control means my furniture and other belongings will not be affected by the outdoor weather. Thanks for a good experience!

Recommended: Yes

Best RV storage

We've had our RV stored at Main Road for about 3 years. Love the security. Love how organized the spaces are.

Recommended: Yes

Great customer service!

They have been of great help during a frantic and unexpected move.

Recommended: Yes

Very Clean and Easily Accessible

Facility is new and clean. Easily Accessible.

Recommended: Yes

Have been using this for 1.5 years - no problems

I have been using this storage facility for nearly 2 years and have had no problems. I love the fact that I can make my payments on line. Staff is very friendly and helpful.

Recommended: Yes

The grounds are always neat and clean as well as the inside walk ways.

Inside the gates looks neat and clean outside the gate looks crowded with all the u haul trucks. The employees are always pleasant.

Recommended: Yes

Convenient and clean facility. Friendly staff!

Brand new facility. Clean. Easy entry and storage. Friendly staff!

Recommended: Yes

First class operation!

Everything top notch! I rented one U-Haul trailer and have had nothing but positive experiences!

Recommended: Yes

Good Value

The staff is courteous and friendly. The facility is generally clean with the exception of a couple piles of junk around trailers. The storage buildings are spaced oddly so that is is difficult to drive through, especially with a moving truck.

Recommended: Yes

Disappointed

I was a highly satisfied customer until my rate was increased without my prior knowledge. At that time I was a long time customer and did not feel like my rate should have increased especially without being notified first. The seal on my unit is also not very great as I have seen a lizard inside of the unit.

Recommended: Yes

Great customer servuce

Easy to use. Great reminders for pmts.

Recommended: Yes

Overall great experience

The staff is very welcoming and helpful, everything is clean and reasonable prices.

Recommended: Yes

convenient ,good customer service

like climate control,good johns Island condition

Recommended: Yes

Very good storage facility.

Excellent storage units, very clean and secure. Good accessibility options. The only negatives I observed were that the monthly rates seemed a little steep, and the online bill pay that was offered on their website did not work when I tried to use it several times.

Recommended: Yes

The best

Excellent, friendly service. Angel has been so sweet and helpful to me both in person and on the phone. I highly recommend them!!

Recommended: Yes

Excellent service

All Around great experience. Would highly recommend!!

Recommended: Yes

great service!

convenient, friendly and helpful. enjoy doing business with them.

Recommended: Yes

Moved in when it was in the 90's inside it was just perfect GREAT place!!!

Great Place and Cindy is very helpful

Recommended: Yes

The people are friendly and helpful. They were very accommodating.

Recommended: Yes

Great people!

I store my 31 foot Newmar motorhome at Main Road Storage. Due to a landscaping issue they moved me to a different parking spot, making it easier to back in. After I moved to the new spot another customer, who was upset that my rig was next to his travel trailer, blocked the entry door to my RV, claiming he did not have enough room to back in. I was able to get into the RV, but it was very difficult and was able to go on the planned trip. The staff at Main Road storage contacted me before I contacted them. They apoligized for the problem with the other customer. They were aware of his actions. When they contacted me the offered a differnt spot and gave me a month free.

Recommended: Yes

Easy access,great security.

Facility has easy access and appears to be very secure. The manager, Cindy, went out of her way to help me get my move completed! Would recommend to anyone needing storage.

Recommended: Yes

Customer Summary

the storage for R V's isn't very good and it's difficult to get R V in the space ; Customer Service was great the lady was very helpful

Recommended: Yes

Good experience

Friendly staff and clean units. Satisfied overall.

Recommended: Yes

excellent storage facility

Facility is well-maintained, security is good, prices are reasonable and customer service is excellent.

Recommended: Yes

Great people to deal with!

Cindy and the office staff are always friendly and easy to deal with. Facility is clean and safe. I have definitely recommended friends and family!

Recommended: Yes

Convenient!

Moved from Public Storage at $141.00 for 10 x10 and sent me a notice they will increase to $164.00 pr mo...... Now at Main Road Self Storage $89.00 pr mo for 10 x10.. Much better!!

Recommended: Yes

Convenient and clean

Everyone has always been very helpful and friendly. The units are easy to get into. The hours are long making it convenient when I want to go there I can get into my unit.

Recommended: Yes

Clean, efficient and good hours for access.

The people I have dealt with for the last few years have been very helpful. The space we rent is well maintained and provides easy access for us. We rent a climate controlled space and the temperature is always as it should be. We would highly recommend.

Recommended: Yes

Very nice facility

I store my boat trailer here and it works well for that

Recommended: Yes

Clean facility and great staff.

We have used the facility since the first of the year when we moved from Myrtle Beach to Charleston. Courteous and friendly staff and a clean facility.

Recommended: Yes

Friendly staff, convenient access and payment options

The staff has always been so helpful and understanding. Payments can be set up automatically or simply call or drop by the office to make a payment. The hours of operation and access are great, we have never run into an issue with our space. I would recommend this property for a storage space, they are professional.

Recommended: Yes

Great location.

They have everything you need to make your moving go smoothly!

Recommended: Yes

Cindy is the best

This is an immaculate, non-climate controlled drive up facility with a fairly well-stocked office. But the real selling point is customer service. Cindy is THE BEST, she goes out of her way to make this an efficient and enjoyable experience. Even when she isn't there, anyone who is goes out of his way to be helpful. I broke the key off in a lock and couldn't open my 10 x 30 unit when a gentleman in an inner office went out of his way to figure out how to open it. We couldn't be happier.

Recommended: Yes

Recommended: Yes

Awesome! Paige fantastic!

Recommended: Yes

Very easy and worry free

Cindy is the best she is VERY customer service oriented and really helpful and understanding, she is a very big asset to the company.

Recommended: Yes

We love Cindy.

Recommended: Yes

Clean store,great customer service. Paige is fantastic knows her stuff she is a pleasure.

Recommended: Yes

good no problems

Recommended: Yes

Excellent and efficient. Paige is an excellent customer service agent with an infectious smile

Recommended: Yes

Recommended: Yes

Going through a lot And this experience helped me out so very much. Thanks KLS

Recommended: Yes

Great hospitality. Very friendly

Recommended: Yes

We did our search onine then by phone to in person from out of state. We had no problems

Recommended: Yes

Recommended: Yes