Prime Storage - Summerville

SMH.......

If the first month had not been free, and the time it would take to move out immediately after moving in would have been a luxury I could afford, I wouldn't have stayed. I made sure that I was paid the additional fee for 24 hr access when I stopped in the office to check-in on my move-in day. She gave me a receipt for the 24 hr access monthly fee. I was unable to access my unit when I came back after hours. Nor was I able to reach anyone with prime storage to resolve this issue. I had no choice but to contact the after hours emergency line. They said they would reach out to the facility mngr and have them contact me. I was moving in on a Saturday the office is not open on Sunday, but either way no one ever reached out to me to address the issue. The facility has easily over 300 units in a 3 story building and I never saw more than 2 or 3 carts that were never available. ZERO cell reception unless you are outside and no wifi! There is no bathroom in the storage facility. Then, the day after I paid my bill (an unfortunate circumstance that because of time constraints I was going to actually have to stay until the end of the month which was past my free month) and gave my move-out notice date, I had been there all night trying to locate important paperwork in my 10x20 unit (again i pay an additional fee to have 24 hour access) and the mngr comes all hostile to my unit when he gets there accusing me of sleeping in my unit and I was clearly not since I was standing at the front of my unit when he got there and he also said I had already been warned, no one at this facility has ever said a word to me ever! He then continues to scream at me as he walks away that they are terminating my lease! Bye Felicia! As if all that was not enough, upon moving my things to a new self storage facility I discovered that they also have roaches and I have had to get rid of those. I will never pass up a chance let people know what horribly over-priced disappointment your establishment is!

Recommended: No

Need to be able to access my unit and account and can not.

Im very very unhappy . Suppose to have 24 hr access. .i got in one time and that was it . Cant get in to the account or the unit. Having to pay for more days; on a moving van that isnt getting used. My time is running out . G

Recommended: No

Besides the roaches.......

Overall not a bad place for storage. The management is great, very polite, and helpful. The storage site is in a safe environment and is close to anything you might need. The only thing that sux about this place is the roaches! Not sure about the other units, but the one we have has roaches, and a good amount of them. We have to unpack, unfold, and refold every piece of clothing and inspect every box to ensure that we don't transport them to our new place of residence.

Recommended: Yes

nice place the lady was very nice and helpful her name was Amanda

very clean, good price, staff was helpful and knowledgeable

Recommended: Yes

Very knowledgeable and helpful

They really worked with us on oricing for what we needed snd were very professional

Recommended: Yes

Clean facility with friendly staff

Clean location friendly staff/customer service

Recommended: Yes

Friendly

Friendly staff, clean facility, and great pricing. Much better than Public storage

Recommended: Yes

Quality Customer Service

Loved the fact the manager called to reach out to me about any further questions I had about the unit.

Recommended: Yes

Excellent customer service

Excellent customer service explained the contract to me in full even met me at the entrance to the storage facility and walked me to my unit

Recommended: Yes

Diamond In The Rough... "Small MOMs & POPs vibe with PROFESSIONALISM"

GREAT CLEAN NEAT STORAGE FACILITY... The customer service was awesome Melody exceeds your expectations! The location is off the beaten path but tucked in a convenient location. The rates and specials are awesome enough that anyone can afford to give them a try. Please NOTE the promotions require you to pay the promo duration upfront. The call center is friendly but slightly causes confusion with communication to site location. Overall the pros exceed the cons and GM definitely sealed the deal for me. -more lights at nice for late movers -bigger trash bin... it's always full nice security! -you need wi-fi for business clients very important especially when you can't get service in the building

Recommended: Yes

Excellent facilities and service

Very impressed with the overall facility, very clean,the layout of the area is easy to navigate, the inside of the facilities have excellent lighting, temperature inside is perfect, and the layout of each floor makes it easy to navigate. I would highly recommend Prime Storage.

Recommended: Yes

Highly recommended

I found this facility online. The process from the beginning to the end was streamless and professional; the facility has great security measures in place. I feel at peace knowing that my belongings are safe.

Recommended: Yes