Storage King USA - 078 - Columbia - Hwy 31 N

Pleasant experience

Pleasant experience, good price. Would recommend.

Recommended: Yes

clean lots of space and friendly service!!!!!!

When I was looking for storage they were the best price and the location is perfect not to far to get to. it was clean and no trash, the place is well kept there is no pressure to buy anything, no trying to upsell, just looking out for your best needs

Recommended: Yes

Convenient location at a good price

I wish it had 24 hour access but it’s still a great facility for the money

Recommended: Yes

Worst customer service

I rented a unit from the spring hill location during my move to the area. Website claims instant access and that is not true. I received an email AFTER paying and signing the lease online that if I did this outside normal business hours I would have to visit the office to gain initial access. I tried anyways because I had to return my rented moving trailer that day and needed to unload my things. No luck, as the code was not active yet. I tried calling thr number on the office building and the number in my email, got answering machine saying i can leave s message and the call will be returned during normal business hours. I purchased my unit on a Saturday and the office didn't open until Tuesday. I was forced to buy a unit from a different storage facility that did give me instant access( glad their website didn't lie like storage kings does). I call the office when they open and try to explain the situation, the lady tells me that the code should work (it didnt), that I should have called the customer support number that's in my email to get a temporary code (she couldnt give me any number to actually call and told me I needed to look on the website or in my email, i did call the number in my email, it was the same number as was on the door of the spring hill office building and I got the same voice recording). I explain there was no separate number and that I tried my gate code multiple times, she then starts raising her voice demanding that I tell her what order I pushed the buttons that I must have done it wrong because they've never had a problem before and it just works. I proceed to tell her she's being very unprofessional and rude and ask for the employees name, she refuses to tell me her name or give me an way to reach someone else and is just yelling at me over the phone now so I hung up. This was honestly the worst customer service experience I've ever had in my entire life

Recommended: No

Good service

Customer service rep was great at rental process

Recommended: Yes

So happy to find this amazing facility!

We had to had a storage facility nearby and we were so pleasantly surprised to find this Self Storage location! Ashleigh was professional, courteous and answered my questions, and within minutes we had the perfect storage unit for our needs! We highly recommend!

Recommended: Yes

Easy reservations. Great price

The reservations were easy. I received a great price. Kaitlyn made it easy.

Recommended: Yes

First Class

Nicki is first class. The company should be proud to have her as an employee. The facilty was spotless everywhere with first class security. I highly recommend, 5 stars

Recommended: Yes

Nice facility

Nicki was very nice and helpful! Moving from one state to another is a tedious process and she made the transition easier by being so accommodating. I would recommend this facility!

Recommended: Yes

Great

Everything went smoothly. Great customer service.

Recommended: Yes

Top Notch!!!

The whole experience was easy and professional! The office staff is top notch and has great customer service skills. I was shocked at how organized and clean the facilities were. I give the whole experience a A+++ rating!

Recommended: Yes