10 Federal Storage - Princeton Rd

Everything good

Everything is good I'm great for the discount

Recommended: Yes

Really clean

The stairs are awful when you have large items to carry. The units are clean & I feel that I don't need to worry about my stuff. I suggest an elevator or a lift. Something, between my daughter & I, it was rough. But again great place.

Recommended: Yes

Comments

Went yesterday for 1st time, at10FederalStorage,PrincetonRd., Johnson City,TN, it smelled bad and a gross chair in the hall. Also, not easy to get in & out at docks, no steps. If I knew it smelled, would not have rented. Also, can never talk to a human.

Recommended: No

communication is key

Unit was locked and they did not send me the lock combination number. I had to hunt all over the internet to find it. Very frustrating. I entered my daughter-in-laws phone number on the form and yet she could not get into the gate without calling me and I was traveling. Another frustration.

Recommended: No

Communication is Key!

On contract I put my daughter-in-law and myself with both phone number. My daughter-in-law could not get in the gate but had to call me to text "open" to a phone number. Then when inside, the unit was locked. I was not told it would be locked and nobody sent me the lock numbers. I had to go on line to get them which was very difficult since I was traveling in my car. I think the lock numbers should have been texted or emailed to me and I should have been told the unit would be locked. Also, why did I give them my daughter-in-law's phone if she could not get in with her phone? I did not personally see the space but will see it next weekend. Daughter-in-law said it was clean.

Recommended: Yes

Ask questions

Great location but definitely should have asked questions! After moving 2 heavy couches up the medal flights of steep stairs we finally made it to the top and just so happen the couch bumped into a big door we assumed was a fire exit but nope there stood the outside entrance being revealed for the 2nd floor! All I can say is hopefully nobody watched the cameras!!! If there’s a next time more questions will be asked. The lady I spoke to over the phone was very friendly with great customer service

Recommended: Yes

Excellent storage site

Very Clean, reasonably priced, lots of automation

Recommended: Yes

nothing follows

nothing follows................

Recommended: Yes

Great customer service and easy access

Accessible over the phone and lot is large and easy to find.

Recommended: Yes

It’s ckean

It’s clean only thing I don’t like is there is no one on site if you need help and no one answers the phone after a certain time even though it’s stated y’all are open till 9:00pm online

Recommended: No

Access and facility is unexceptional

Wasn’t told the space was upstairs, no dolly’s, no hard service to wheel items, very large pipe in the middle of the space making it wasted space No one on site to help or answer questions,

Recommended: No

Needs a few more signs but exceeded my expectations!

I was pleasantly surprised & frustrated at same time. I entered through main Or side entrance. There was a place to back a truck in w/ ramps 4 truck. Then there are steps w/o a ramp! Fortunately my locker is right near Office entrance. Someone had the door propped open but I wasn't there long last night. I hope it's not a common thing because there is no gate there. This is a small door in my opinion. I did not see a large entrance. I learned to push down when sliding door lever. I really like being given a lock, but don't like it's simple 4 digit! I really like fact total of 3 locks can be installed. I may add one more later. I was surprised I had to do Chinese red light to exit gated area because there is NO Exit. (side facing Princeton Rd) Most people moving are in hurry &or stressed out. I had to drive to gate, open side door, enter code, go back through door, make sure it door was locked, then rush to car to get out & finally drive to other side. To make process truly easy Please add signs or tell people an area where lockers are. I walked around 3/4th of the facility before finding my #. During my exploration, I thought of old scifi movie the cube. I felt "ceilings" could've been thicker or double covered. The security is enough to deter most criminals. I can't really complain compared to most of the competitors. Most of competition only allow access during specific times. Federal is 24hr Access and climate controlled! I feel confident my electronics & appliances will be just fine! That is convenient and piece of mind too! Last complaint is the website uses weird script requiring me to save each page of the contract Vs print (or save as pdf)!

Recommended: Yes

VERY SATISFIED!

Great place so far ,the only small issue so far is having to wait to unload if other vehicles are inside unloading, other than that it's Awesome:)

Recommended: Yes

Great place

Great place to store your things, really, friendly people , very nice to deal with

Recommended: Yes

Good storage

It's nice clean easy to get to easy to get in get out of and reasonably priced.

Recommended: Yes

Quick and easy

Was able to do everything online quickly and find the perfect space for my needs!!

Recommended: Yes

Great price and unit was easily accessible

Very clean and the unit was easily accessible. Someone called from the company after reserving the unit to ask if anything additional was needed or if there were any questions. Definitely recommend!

Recommended: Yes

Would very much use Service again!

Was very easy to find, access and rent online. Storage facility was easily found, price was great, renting online was a breeze. Thank you for providing service!

Recommended: Yes

Very satisfied

My storage reservation was very easy and moving in was Fantastic

Recommended: Yes

Easy to use

Great experience and easy to get through the website.

Recommended: Yes

Impressive...

Im very satisfied. Although I didn't see any moving carts. Service connected Veterans need a little help from time to time.

Recommended: Yes

No maps, no restroom, no arrows

*No maps,no signs, no arrows, no visual kind of help of any kind displayed inside or outside on building *Restrooms all locked said all out of order * Not described as being upstairs unit *Extremely difficult just to speak with a human over the phone *NO MILITARY OR VETERAN DISCOUNT *The person that helped me e reserve the unit and the pop person that helped talked me thru finding my unit w directions....both of those people were OUTSTANDING. (very nice, patient, helpful) But that should not have had to go thru all of that nor should have the customers that pay very well to store their belongings there.

Recommended: No

impressed

love the setup of building but do wish top area had elevator access.

Recommended: Yes

Great Deal!

Very clean facility and affordable! Sign up was very easy with no down payment required. The check in process was seamless. I was very impressed with how efficient the gate entry was and how accessible locks were. All information is sent via text which allows you to refer to the text. The important information was in bold print and it was minimal content. Any customer agreements were emailed separately. Best experience I’ve had with no human interaction. Most self storage facilities aren’t like this. I would refer anyone I knew looking for a storage in the area!

Recommended: Yes

Happy customer!

I was in need of a smaller storage unit. When researching, I came across a website that listed all of the storage facilities by distance. The site listed any promos and estimated monthly cost. This was the only place that carried a 5x7 unit. The first month being free was a little misleading. The charges were prorated from the date I moved in to the end of the month. In order to get a full month for free, the move in date MUST be the first. Anything after receives prorated charges. The fine print states the unit is billed from the 1st to last day of month. I feel like the verbiage is gray and could be better explained. Overall, I’m grateful and very happy that I found this storage facility!

Recommended: Yes

Very good

Very good. Good service. Highly recommend

Recommended: Yes

Awesome

Awesome customer service very clean easy to rent the price is the lowest in town

Recommended: Yes

The man onsite was very, very helpful.

When we arrived, we realized that we needed a bigger unit. The man onsite was very helpful in getting us a bigger space and handling the transfer.

Recommended: Yes

Clean storage easy accessibility;itu

Clean storage with 24 hr access.

Recommended: Yes

Awesome storage facility!

This place is awesome. It is all handled online and the process is super quick and friendly. We did have a website glitch but customer service took great care of us! It's easy to get in and out of this facility as a renter, but feels secure with multiple levels of security in order to get to your unit. We are very happy.

Recommended: Yes

Clean & Cool

Place is clean & temp is great.

Recommended: Yes

Clean & Cool

Place is clean & temp is good.

Recommended: Yes

First month free which is cool and climate controlled

So far so good, haven't been there long enough to have an experience

Recommended: Yes

Clean, Climate controlled storages

Easy move in. Gate code did not work but the receptionist helped us out and all was well. Facility is very clean!

Recommended: Yes

It was difficult to find what I needed

I reserved and checked in on-line as recommended. The first unit I was given was inaccessible to me. The second unit was inaccessible to me. The employee finally found a unit that I could actually access, but it was a higher price. I was going to walk away after the second unit, but fortunately that employee valued my business and got me settled in. She did her absolute best to accommodate me. The advertising for this facility doesn't mention that almost all units are only accessible via a tall loading dock with winding ramps or steps. It would have been okay if I was using a Uhaul or large pickup truck with someone much stronger than me helping. As a 5'3" woman in a Subaru doing it alone, there was no way I could have used the first 2 units unless I was storing boxes of feathers. Definitely not heavy boxes and random furniture. I was finally able to get a drive up unit and am very satisfied with it. I don't have to get out in the weather to unload, large carts are easily available, and it is dry and clean. I won't be able to keep the unit as long as planned because of the price difference, however I am very satisfied with the unit I finally received. The advertising for this location needs to better portray that all units aren't drive-up as is implied. It needs to be clearer how the majority of units are accessible.

Recommended: Yes

Bigger sign

We had some difficulty finding the place since it didn't look like the storage facilities we are used to seeing. However once we figured things out and knew where to go it was very easy to unload. Much easier than we realized.

Recommended: Yes

The cleanest units

I’m so glad that the access finally went to 24 hr access.

Recommended: Yes