James Hawkins
Dec 04, 2021
Second time trying to make a review
Second time I've tried to make a review. Can never get them by phone. Moved out and never could get anyone to close the account. Trying to charge for something I'm not even using. Never again.
Recommended: No
James Hawkins
Dec 04, 2021
Unable to reach anyone
I have rented a unit for about 12 months always paid my bill 2 weeks ahead of time. Well I moved out on the 28th of November and did and online vacate on the 29th of November. I tried to reach out to the manager to get a closing on the unit all week. Was in the store on the 3rd of December,lady said she would close the account. As of the 4th of December the account is still open and they are wanting payment for something I am not renting. I will never use this company again or recommend them. Still waiting for closure.
Recommended: No
Mark
Dec 03, 2021
easy quick service
The whole process was quick and easy and resonable
Recommended: Yes
David Whitbeck
Jul 27, 2020
So fair so good
So fair so good. DOM at the Madison TN office was super helpful and nice. Did an awesome job and made sure I had everything I needed. It's only been about a week or so sense I got the unit a little less. But so far so good.
Recommended: Yes
Leanne Jones
Jul 21, 2020
Very efficient
Very efficient, helpful staff; facility office & storage areas are worn but adequate.
Recommended: Yes
Benjamin Lusk
Feb 06, 2020
Everyone was very helpful and kind
Everyone was very helpful and kind, and the price for the quality of the unit is exceptional!
Recommended: Yes
William Milburn
Jan 07, 2020
I love this place they are very nice to...
I love this place they are very nice to me when I come in and pay my bill they treat me with the respect
Recommended: Yes
JOHN
Jan 04, 2020
will not stay here again
Horrible experience. Staff didn't seem like they knew what to do. Directed to unit that was occupied, had to move truck multiple times.
Recommended: No
Rhonda Weber
Jul 30, 2019
Girls In the office for fast courteous...
Girls In the office for fast courteous and very knowledgeable. I was able to rent a small unit and be on my way.
Recommended: Yes
Jackson G
Jul 15, 2019
Great!
Very communicative staff, easy to set up and get squared away
Recommended: Yes
Greggory Schimmelman
Feb 19, 2019
Great customer service.
Great customer service.
Recommended: Yes
Mary Steinkirchner
Dec 07, 2018
Tess
The person that took care of me, Tess was very professional and informative. She asked the right questions at the storage facility on Williams Street in Madison. I appreciated the information that she provided in regard to boxes, mattresses and other items that might be helpful with my storage needs.
Recommended: Yes
J Ross
Nov 05, 2018
Very nice and professional.
Very nice and professional.
Recommended: Yes
Joseph Krupinsky
Jul 11, 2018
It's a big box for your stuff
It's a big box for your stuff. People are nice. It's goof.
Recommended: Yes
Yvette N
May 21, 2018
Really nice people and service
Really nice people and service. A few things were not explained to me when I viewed the unit like I would have to buy a lock from public storage and I had to have insurance also from public storage as well, so I ended up paying more than expected when I signed the contract. Overall great service!
Recommended: Yes
Virginia Stone
Feb 20, 2018
Excellent experience in renting a storage unit
Excellent customer service
Recommended: Yes
Sherley Lockridge
Feb 19, 2018
My service an experience was top of the...
My service an experience was top of the line. Everything was explained an my wait was not long at all. Customer service was the friendliest service that I have seen in a long time. Thank you for your smile.
Recommended: Yes
Chris Gooch
Jul 10, 2017
Amazing Customer Service! Brittany was super helpful and nice. People like her make this process so easy!
Recommended: Yes
Chellè McLaughlin
Jun 14, 2017
Staff are friendly and efficient and willing to assist where they can, however, the gate to the storage units is perpetually out of order, standing wide open for anyone to enter. We had a problem with roof leakage too but the ladies in the office had it fixed in no time. We were also given a rude awakening when even before our six month rental we were told there would be an increase in the monthly rate, making the unit more expensive than their competitors. After we complained the rate has been dropped to the original price.
Recommended: Yes
Michael Haley
May 24, 2017
While the staff are professional & ...
While the staff are professional & friendly, the time it is taking to fix the door and light in my unit is taking a ridiculous amount of time.
Recommended: Yes
Ronnie McClure
Apr 19, 2017
Amanda was great. She resolved all issues concerning my storage unit promptly and politely. It is my deepest most sincere hope that you appreciate her service to your company.
Recommended: Yes
Melinda Dickerson
Apr 05, 2017
Shemika is and excellent employee , takes pride in her work, very friendly, and efficient, helped me with her being under the weather, had a smile on her face and so professional, I'd recommend everyone to come enjoy your great experience. Thanks Shemika, such a great person. And thanks for the lovely personality. Oh yes I'd come back any time.
Recommended: Yes
Sam Speer
Apr 01, 2017
Bree did an excellent job on getting my information for my unit. Fast and easy. Would recommend public storage to anyone!
Recommended: Yes
Jacara Tarleton
Feb 15, 2017
Great service overall
Fun , easy and the staff are always showing their truest empathy to whatever situation. Absolutely love the manager at the 201 Williams Ave Madison, TN 37115 location , she was awesome!!
Recommended: Yes
Khandi Huddleston
Feb 15, 2017
Excellent
I lobe the locati and how I can stop by anytime to get my things. Only problem I have is how I have to back up to leave the storage unit. Service was great and kind . pricing is decent
Recommended: Yes
Robert Rhodes
Feb 03, 2017
It was a good time with Alicia
She was very informative
Recommended: Yes
Iris Burnett
Jan 04, 2017
Cold
When the employee took us to see the storage we rode on a golf cart. No cover around or on it and boy was it freezing and windy. This is awful to treat a new customer. Would you like to ride on it in the cold oh NO? This made me hesitate about how the customers are treated
Recommended: Yes
Kyle C
Jul 19, 2016
She was professional and helpful.
I like the fact that I was able to get a drive up unit at such a great deal.
Recommended: Yes
Faith Readus
May 19, 2016
Great company
Clean storage units, friendly staff
Recommended: Yes
Marvin Hatcher
Apr 12, 2016
Lisa is a very nice person and make u feel special
Lisa is a very nice and warm person
Recommended: Yes
Taleda Clark
Nov 17, 2014
its cool
All good on everything except.............weekly rates would have made it perfect for me. I only needed a unit for 2 weeks. Ended up paying$130.00 ,a full month. That's the only bad thing. Feels like I just gave my money away.
Recommended: Yes
Melonie Rucker
Aug 13, 2014
Great move in deals!
Public Storage has great move in deals depending on the location and great customer service.
Recommended: Yes
Tiffany Patana
Aug 12, 2014
Eating food at the desk? Yuck
I'd recommend public storage based on the guy that helped me. If he hadn't been there I probably wouldn't have used them. The girl was eating her lunch at the desk, it was very unprofessional. Another lady that worked there stood in front of the computer the guy was helping was on pushing me to the side and made it uncomfortable because she wouldn't move when I need to sign something. The guy who helped was very professional, he took me around and showed me the storage id get. The prices were great. He notice the light was out in my unit and it was never replaced my whole stay there. There was no pull string on my door which made it very difficult to pull the door down when I was finished. It was an ok experience. But the women in there could seriously work on their customer service and professionalism
Recommended: Yes
