Public Storage - Memphis - 4409 Summer Ave

Great Property Manager But Beware the Insurance Ploy

The property managers at two Public Storage locations I visited were outstanding. The manager at location I ultimately chose to use did a great job helping me get set up and going. The technology of gate codes and text notifications is wonderful. I give the property manager and the technology at Public Storage 5 Stars. My only complaint is with the corporate leadership who try to slip a sizable monthly insurance charge into the paperwork to sign. As I was signing it, I realized I was not signing a waiver of insurance, but signing up for insurance. So, I read the insurance document and it referred to clause 18 in the rental contract. I read clause 18, and it says, in my opinion, the renter assumes all risk. But during the rental process, the corporate position is that you have to have either personal insurance for your belongings, or buy insurance from them. But the contract, at least in my reading, did not say that. Furthermore, I could not rent the unit until I brought my personal homeowner insurance policy in and showed Public Storage that I carry insurance on my possessions. In my opinion, that was an hour long waste of my time to make that round trip. The email sent to me in preparation for the rental never mentioned bringing proof of insurance. It said: "WHAT YOU'LL NEED AT MOVE-IN A government-issued ID for paperwork A copy of this email (recommended)" So, be aware of this ploy to charge you for insurance, and bring your homeowner /renter insurance policy with you (if you have insurance)!

Recommended: Yes

First Timer

I was very worried about getting a storage unit, i called a few places then i called Public Storage and they were amazing, i told them I haven't ever had a storage unit and was worried about how to go about getting one , PUBLIC STORAGE HAD MY BUSINESS W/N MINUTES, THANK YOU AND GOD BLESS PUBLIC STORAGE!!!!

Recommended: Yes

Recommend!

Brittany J was very very helpful and was able to get me in and set up on such short notice! Public Storage was an easy pick for me!

Recommended: Yes

I think your staff did a great job in...

I think your staff did a great job in helping me to get the best size unit and communicated information I needed to know.

Recommended: Yes

I would think the storage unit would ...

I would think the storage unit would have been a little bit cleaner when i moved in, but the service was top notch. My door on my unit would not stay up, which made moving in a bit difficult.

Recommended: Yes

Dominique was so sweet. I was greeted with a smile and she was very informative. Thanks so much for the help.

Recommended: Yes

Dominique provided superb customer service on today I came in inquiring about pricing and she answered all of my questions. I would definitely recommend her.

Recommended: Yes

Dominique was very friendly and helpful i came in to purchase merchandise today and to view a unit she explained the process clearly. I would definitely recommend this place to anyone!

Recommended: Yes

Public storage has this awesome employee Dominique Tyson that helped me with everything I needed. She was respectful and fast. Answered all my questions and took care of me. I love this place because of her . The facility is clean and secure also. A big plus

Recommended: Yes

Great place!

The Staff at the Summer Avenue location (I forgot her name!) has been very helpful. I started the reservation process online and I was contacted by her a short time later to schedule a time to come in for a tour and to complete the paperwork. The space is very clean and secure. The rate is very reasonable, too.

Recommended: Yes

Ms.Dominique helped make my move in smoothly. She took the time out to help explain my process and go into detail with every question I asked. I would highly recommend this location because she was so friendly

Recommended: Yes

Very expensive!

For a 5x5 piece of space these people sure make their money! I let myself get talked into payin $40 a month for that! Don't get me wrong, I need the space, but seriously, It was advertised at $29 which still too much, but then you have to get insurance(that's at least understandable), but shoot that's a lotta dough for a 5x5 piece of floor. The associates were nice enough but lacked a little in terms of general info about things.

Recommended: Yes