Adam Rousseau
Jul 05, 2024
Advertised $1 move in and out was not. It was $30
False advertising- Advertised $1 move in and out was not. It was $30
Recommended: No
John weems
May 18, 2024
to early to recommend will depend if price increases
restroom was locked up, other than that every thing acceptable
Recommended: Yes
Katy Hamilton
Apr 23, 2024
This facility is great!! I would definitely recommend it to friends.
I have a climate controlled unit. The security is fantastic, you need a code for every door, gate, and elevator, There are always rolling carts available so I don’t need to take my dolly. You can’t beat the monthly price.
Recommended: Yes
Franschister Henderson
Feb 06, 2024
Fair price
There was only 1 dolly for the entire facility. The price was fair. I feel the storage is secure but I never had a storage.
Recommended: Yes
Star Taylor
Oct 05, 2023
Quick and Easy Process
I used the online process to obtain a storage room. I stopped in at the front desk to ask a couple questions and the woman worked was very helpful. Overall, my experience has been good so far.
Recommended: Yes
Ryan
Feb 26, 2023
Not as advertised price increase upon arrival
I moved 300 miles. Paid and reserved unit over phone with representative. Wanted 10x20 outside unit. Representative confirmed unit was 10x20 outside and that I could pull truck or trailer into unit to unload belonging.
When I arrived, the unit was 10x20 but had an 8 ft door. Not as advertised. I needed a larger door as implied by the representative of being 10 ft, what a person would expect from a 10x20.
I was able to move into a 10x20 unit with a large normal sized garage door but I had to pay almost $60 increase of price. This was very deceiving and upsetting after driving 5 hours to move into a storage unit, especially when the representative assured me that the unit had a large door and outside pull up capability
Recommended: Yes
Lupe Solis
Feb 02, 2023
Excellent storage facility.
Facility is clean and well lit. Ease of unloading and loading items. Good security. Locked gate. Electronic accessibility to entrance.
Recommended: Yes
Marian
Sep 10, 2022
Overall very easy
Contactless move in perfect. Easy directions
Recommended: Yes
Salena Wilson
Nov 11, 2021
Very good check in experience
Clean accessible very helpful fast assistance ....not hard to find ...gotta get use to the code thing Putin as much but overall it wuz good
Recommended: Yes
Jason
Nov 03, 2021
Nice place
I've rented a locker here multiple times.
Recommended: Yes
Martha Dent
Oct 08, 2021
Excellent service and follow up!
A seamless process in a very long moving day. Really appreciate the help from Cherish and the phone staff from corporate as well. Units were very clean with easy access. Ordered a second unit in minutes with instant availability.
Recommended: Yes
Hadi Shagerdi Esmaeeli
Aug 14, 2021
The staff had not removed the lock and no one was there!
At the storage location, no staff was working on a Sunday afternoon. When arrived at the storage facility, noticed that the lock was not removed from the storage unit and I had to go back with the moving crew to another facility to ask for lock removal (Yes, I could have called and I did but no one picked it up). This mismanagement cost me $100 (hourly rate of moving company), and no one was responsible at the moment). so frustrating!
Recommended: No
Jasmine Dorsett
Aug 06, 2021
Love this place
My representative was very nice and knowledgeable of the facility. I normally use extra space storage but I have you guys a try and I don't regret it!
Recommended: Yes
Kelvin J
Jun 09, 2021
Poor customer service
Customer service on this location is very poor, rude staff and will never work with customers except it’s only on their stiff terms
Recommended: No
Kadi Greggs
Jun 09, 2021
Unsatisfactory Customer service
Had a horrible experience with this storage facility, very mean staff and poor customer service
Recommended: No
Janisha Walker
Feb 02, 2021
Clean and efficient
Nice storage facility, the online experience was very easy and efficient. Was easy to locate and to gain access. Speaking of access, they require an access code for everything so feel very secure about leaving my belongings there. Only recommendation is that I wish that there were more elevators and that all carts were accessible instead of having some chained. Due to multiple people accessing their storage at the same time it took a little while to unload everything...especially if you are using movers that charge by the hour. May be better to get one of the outside units for time sake instead of the building. Other than that great experience!
Recommended: Yes
Ash
Nov 18, 2020
Great customer service
Thanks!!!! Please keep up the good work!!
Recommended: Yes
David
Aug 04, 2020
Security
Very secure and neat. Carts are available free of charge
Recommended: Yes
Shrika Chikurty
Aug 03, 2020
Great facility
Great facility, the reservation made it seem like it's a lot less charge than what appeared after going to the facility with all the bags packed, costed me 3 times more.
Recommended: Yes
Laura
Jul 16, 2020
Great
Very satisfied with everything overall.
Recommended: Yes
Janice Graves
Jun 09, 2020
Beth was very helpful
Beth was very helpful, friendly and professional when I was in the office to rent a storage unit.
Recommended: Yes
Jermoni
Jun 06, 2020
Referring all my friends
It’s a very clean facility in a climate controlled building. Very secure as well and I didn’t realize until I went to move my things in. Gate code to get into the lot, gate code to access the building, and also the code to get up to the storage floor. I have a 5x10 and it’s only $18 a month compared to u-haul that was going to charge $65 for the same unit size.
Recommended: Yes
Delinda Helms
Jun 03, 2020
Great customer service
Great customer service. Easy to understand instructions.
Recommended: Yes
Don
May 20, 2020
Great deal
Satisfied with location and help.
Recommended: Yes
Derryck
Apr 22, 2020
Nice space
Nice clean space. Friendly staff.
Recommended: Yes
William
Apr 21, 2020
Incredibly Friendly and Helpful...
Incredibly Friendly and Helpful staff... They will take great care of you! The facility is clean, easy to access, well laid out, and allows for easy move-in. The gradings are sloped properly to maintain drainage with out generating steep inclines that make movement challenging.
One caution which may be unique to this property: The exterior storage units total square footage is off by enough that I would make sure you have enough space with your size choice. I know the verbiage says the measurements are approximate.. but the ones I looked at were too far off to me. The interior variance was fine -- no issues there.
Example - Exterior 10x10 was 10 by 8.75, Interior 10x10 was 10 x 9.75.
Recommended: Yes
Tara Richter
Apr 11, 2020
Very clean
Very clean. Associates were friendly
Recommended: Yes
Norbert T Kitashima
Mar 20, 2020
The employees of Public Storage were...
The employees of Public Storage were very professional and very helpful in setting up my space for storing my items. The online price was very attractive.
Recommended: Yes
Ariana
Mar 10, 2020
Trustworthy!
Very high security. Have no doubt my items will be safley stored. staff does daily lock check, and alerts me if something seems off about my unit. Plus you need a code to get through 2 sets of doors before you can even get close to my unit. :)
Recommended: Yes
Canyon
Feb 26, 2020
Good times at Public Storage
Good stuff, great facility, good people.
Recommended: Yes
Richard Street
Feb 04, 2020
Great unit and experience
Due to the company strategy to price units based on supply and demand, I was able to secure a unit at a good price. The facility is new and super clean. Security seems very well assured. Everything including the on site manager (Cherish I believe) has been fantastic so far.
Recommended: Yes
Samyah
Feb 04, 2020
Perfect
It was great. Customer service was quick and friendly
Recommended: Yes
larry
Feb 01, 2020
very clean
the prices could be cheaper but overall its a great facility
Recommended: Yes
Samuel Richardson
Oct 22, 2019
Excellent
Excellent customer services and great facility
Recommended: Yes
Christopher Wilkins
Oct 14, 2019
Impeccable customer service
They took great care of me and provided a solid storage space for a great price
Recommended: Yes
Jennifer Hawkins
Aug 16, 2019
Great service great place friendly...
Great service great place friendly employees very clean
Happy customer ???????
J
Recommended: Yes
Jimmy Gary
Jul 25, 2019
Great staff
Great staff was very helpful getting me set up
Recommended: Yes
Ted Johnson
Jul 23, 2019
Great customer service!
I was referred to the location by another Public Storage location....I was very pleased with the monthly rent and the outstanding service.
Recommended: Yes
Michael S
May 09, 2019
Safe and Convenient
Quick and easy check in, secure location.
Recommended: Yes
James Grant
Mar 23, 2019
Great job by Dre
Great job by Dre, excellent customer service.Thanks. James Grant
Recommended: Yes
Julie Rockow
Feb 26, 2019
Review for 3008 Division Street Arlington, TX
Liz and Jasmine were the greatest! Super friendly and knowledgeable. Highly recommend this site. Reserve online for a discount!
Recommended: Yes
Christopher
Oct 30, 2018
Good People at this location.
Good People at this location. Friendly and helpfull
Recommended: Yes
Brulinda Garrett
Sep 26, 2018
Great facility
Great facility. Love it!!!
Recommended: Yes
Nicholas Lovett
Jun 26, 2018
4 stars
Great customer service!
Recommended: Yes
T.
Apr 04, 2018
Great place of space
Great place of space! Thanks public storage!
Recommended: Yes
Jesse Newton
May 04, 2017
The lady working, name is Casey, was very helpful and friendly. Will definitely suggest to friends and family.
Recommended: Yes
Chibi Gummybear
Mar 25, 2017
Casey is super sweet. She went the extra mile to help my boyfriend and I while we were questioning some units to try to get some prices. She helped us out a great deal and we would highly recommend anyone visit her.
Recommended: Yes
April Barnett
Mar 01, 2017
Very professional and Casey was very pleasant very curious and knowledgeable i would still travel across town to do business with Casey from a business owner perception she is a real asset to public storage...love her additude and kind greeting... Would recommend this public storage to everyone....thank you again for your great customer service
Recommended: Yes
Katrina D.S. Desire 4 Beta!
Feb 10, 2017
Casey was amazing, instantly upon entering the office was nice and welcoming, but her spirit is what drew me closer she had great customer service, she answered all the question i needed to be answer before I needed to ask them she was really helpful in helping me to choose the size that would be best for my stuff, I didn't have to wait a huge amount of time only 2 minutes everything was ready and organized. I would defiantly recommend this place and to solely her, keep up the great work looking forward to doing continuance business.
Recommended: Yes
Karie Collins
Dec 07, 2016
Service was above average !
Very knowledgeable staff and friendly
Recommended: Yes
Ramonia White
Jul 20, 2016
Satisfaction
This is my second time using public storage and I must say that I like the storage size and the customer service that is presented at the facilities and over the phone. I would recommend public storage to a friend
Recommended: Yes
DIANE H.
Mar 03, 2015
Very good customer service, friendly, helpful
The young lady at the desk was very nice and friendly and ready with all the info I needed. It was a smooth process for my delivery truck to put the items in the unit, and I have been happy with the process.
Recommended: Yes
