Cody Pruitt
Jul 08, 2024
Someone took my space
I was reserved for space 13 for my flatbed trailer and it was occupied. So I needed to park in space 22 but I am needing to inform the facility.
Recommended: No
Maddison
Nov 27, 2023
Affordable and close
It's super close to my home and easy to get to. The unit was clean and the hallways are too. Magnets to hold doors are busted anyone can enter the inside there's no lock to the inside. Also NO WHEELY CARTS. I haven't seen a staff member either. It's clean and cheap so still worth it.
Recommended: Yes
Nereida
Apr 06, 2023
Awesome
Great location and the place is clean
Recommended: Yes
Gretchen
May 09, 2022
Easy to rent, access was very clean.
Easy internet rental, confirmation and move-in. Unit was clean and in a safe location.
Recommended: Yes
Jesseca
Apr 22, 2022
Happy with CubeSmart
The process to reserve and pay for the storage unit was incredibly quick and easy.It was a great deal for the size. And someone with CubeSmart reached out to me immediately after booking the unit to discuss set up and getting me the welcome pack and everything that I needed to use the unit SAME DAY! (:
Very happy with my choice.
Recommended: Yes
Troy Barnes
Jan 17, 2022
Fast and easy process, very nice mgmt, great customer support, pretty clean
Oh wow, where to begin? It was a quick and easy process to find the space that I needed. Management is super nice with a great attitude and fun to talk with.
When I got there, I noticed the manager was going above and beyond to answer any questions or address any concerns that I had about the space. It did get busy all of a sudden, but they gracefully handled the situation whereas other places would have shown signs of stress. It helped me realize this location wanted my business and cared about my items also. They even went out to get the golf cart for a ride to the space. Even their own storage space was well-organized.
Their office is immaculately clean and the lot itself is nearly perfect and well organized. There's a gate code, cameras and barbed wire and wrought-iron gating around the facility with spikes to deter any would-be criminals to move on down the road. It makes me feel comfortable storing my things here.
Although it's not usually something you look for in a storage facility, I happened to notice there are many amenities in the immediate area (within walking distance), such as a major grocery store chain, a small strip mall with restaurants, gym, laundromat, fast food, sporting goods store, gas stations, convenient stores, car wash, auto parts store, tire place, city bus station hub and a decent apartment complex nearby. You could throw a rock and hit some of the places. Super Wal-mart, Home Depot and banks are just a few miles away and easily accessible via the city buses that run often. It makes it really convenient to access belongings for people who perhaps are new to, or are planning to move to Austin, who might be staying in a nearby hotel or family/friend's place or for people who are moving or might move into the nearby apartment complex. All of these are within walking distance of each other, being less than a half a mile of each other. Just a wonderful choice for newbie Austinites or the traveler who needs an in-town hub.
Recommended: Yes
Santiago Velasquez
Nov 16, 2021
I really recommend
To easy to reserve, and excelent service
Recommended: Yes
Juliet
Aug 06, 2021
Good service
Service was super helpful and walked me to my unit in the rain and helped me with the lock
Recommended: Yes
Kally
Dec 19, 2020
Great experience
Great experience and great price!
Recommended: Yes
Linda Smith
Nov 25, 2020
Excellent Customer Service
This manager is a true example of great customer service. I was having trouble with my lock. After a few minutes the manager came outside to see if I needed help. Not many places would be that pro-active. I feel so much safer knowing those cameras are watched by a real person. The manager was so personable while I was checking in. He went through the terms of service with me line by line. That is so important to me. I have trouble seeing small writing. Overall I could not have asked for better service. Thank you
Recommended: Yes
ANDRES
Aug 05, 2020
Promo, professional, proficient
Prompt, professional, proficient
Recommended: Yes
Alex
Jul 01, 2020
Great contactless pickup of keys
Was very easy process of moving in. Was able to do everything online and contactless key pickup
Recommended: Yes
BARRY
Mar 08, 2020
Place is better than most.
I like gift cards! Like, a lot, I like gift cards.
Recommended: Yes
Tyler
Jul 28, 2019
House
Friendly staff and everything was exactly has advertised
Recommended: Yes
Rachael
Dec 24, 2018
Service was fine and as expected!
So far the experience has been just what I expected. I reserved it online and everything was ready and well organized. I feel confident that my items will be stored safely.
Recommended: Yes
Meredith
Jun 24, 2018
Needs carts
No carts to be found here, which makes all the difference when moving multiple boxes or heavy items
Recommended: No
Atealia
May 02, 2018
Very easy.
Excellent. More then what I could have asked for.
Recommended: Yes
汁潤
Sep 18, 2017
Great customer service and very easy process.
It was very last minute and I was helped accordingly, with the service and the efficiency. Easy process.
Recommended: Yes
Oliver Freeman
May 16, 2016
Friendly and accommodating. Climate control is eh.
The climate control is not exactly what I was expecting. The temperature is left at 75 degrees. Which is alright for many things, even electronics. The problem is, at 75 degrees, its hard to control the humidity. I got the storage unit because I have a lot of expensive electronics. I couldn't store certain stuff and had to find alternative places because the humidity is way too high for computers or anything with a processor. When I initially rented the unit, it was cooler out and the humidity factor wasn't apparent. If you are going to tell customers its safe for electronics, you should probably lower the temp and humidity.
Recommended: Yes
charlie
Aug 25, 2015
great service, clean place, thorough instructions
i had a great experience at this facility, very professional and it has great security features. I also really want that 250 dollar gift card. I honestly don't give two poops about storage facilities
Recommended: Yes
Mahmoud
May 15, 2015
Pretty good storage place.
CubeSmart is a nice little storage place. The staff were very helpful and polite. They showed us around the place and gave us equipment to transport our furniture.
Recommended: Yes
Pat
Jan 22, 2015
The phone was answered right away and I appreciated the service.
Recommended: Yes
blake
Dec 18, 2014
It is inconvenient to not be able to use the moving dollies without doing it during business hours. The last facility would leave the dollies in the hallways.
Recommended: No
Tabitha
Nov 11, 2014
Excellent!
We got in after hours to drop off items in the unit for the first time. Our code didn't work and we were able to call a representative to let us know we were a number off. We were very happy that we didn't have to drive our 17 ft uhaul off after a full day of moving. We just needed to get it done! Great customer service.
Recommended: Yes
Ciarra
Oct 07, 2014
Recommended: Yes
