Jorge Munoz
Apr 12, 2023
online
Nice place for short term storage
Recommended: Yes
Josue
Apr 03, 2023
Move in
Great customer service and good facility. Only downside was having to put code every time to open the doors while moving stuff into the building hard to do when carrying something. Have to put it down rush and put the code, pick your items back up and hurry through the door before it closes on you. Kinda of a hassle.
Recommended: Yes
John Holwerda
May 30, 2022
5 stars. Would recommend to friends and family.
Great value and service. The online reservation process was easy. Ben the manager made the onsite process very smooth. His attention and helpfulness was much appreciated. He even helped me cleaning up a mess I made (I dropped a glass).
Recommended: Yes
Amanda
Jan 17, 2022
Great value!
The facility is very clean and safe and the staff is very friendly!
Recommended: Yes
Nat.
Oct 04, 2021
Easy and fast
It was super easy to move in
I liked
But there’s no people there to help in case you need
Recommended: Yes
Olusesan Ogundare
Aug 04, 2021
Nice experience
Nice experience overall and I will recommend the place to friends
Recommended: Yes
Misty
Apr 08, 2021
Ester is the best!
Ester booked my reservation and walked me through everything step by step upon arrival, truly a kind, funny, and very informative asset to your team! I will be telling all my friends that need help with storage that Ester and this location are my go-to! Appreciate you all!
Recommended: Yes
Jennifer
Mar 27, 2021
Good experience
Manager was super nice and friendly. Showed me around and everything.
Recommended: Yes
Eden Walker
Mar 23, 2021
Great storage unit!
Very efficient, clean, contactless service! Happy to be storing with cubesmart
Recommended: Yes
Aimee Scarbrough
Mar 10, 2021
Helpful Friendly
Staff was pleasant and accommodating
Recommended: Yes
Brandon Escalona
Mar 06, 2021
Clean and professional
I had to move out fairly quick due to storm damage to my apartment and was stressed, especially during a pandemic and mid semester. CubeSmart was both very helpful and professional. There were no hidden fees and the unit was as described. Coming from CA originally, I was pleasantly surprised this was the case.
Recommended: Yes
Aimee Scarbrough
Feb 26, 2021
Convenient and Helpful
The location is easy to access and find. I had to push my move-in date back and the staff was very accommodating and friendly.
Recommended: Yes
Rebecca
Oct 02, 2020
Nice clean quiet facility.
Wish they would have one or two trash baskets on site. Besides that my stuff feels secure and I’m happy with my unit.
Recommended: Yes
Maggie
Sep 17, 2019
I had a very good experience with CubeSmart
The facility is very neat and the store manager is very helpful
Recommended: Yes
Eddie
Sep 10, 2019
Excellent service
Great customer service, facility clean and very secure. I feel safe leaving my stuff stored there.
Recommended: Yes
Carol
Sep 08, 2019
Easy peasy
Staff was helpful and friendly.
Recommended: Yes
DEJONE
Jul 25, 2019
Super Clean and Kind Staff!
I see no problem with this unit. I am completely impressed!
Recommended: Yes
Hannah
Jul 16, 2019
The cleanest, nicest (and still affordable) storage I’ve ever used
This Cube Smart location is very convenient in relation to my house, which was perhaps the biggest draw initially. Omar got me set up and immediately I knew I was in good hands. This guy is professional and thorough. The building and grounds are extremely clean and seemingly safe. I’d actually drive out of my way in the future to rent here again.
Recommended: Yes
Sid
Apr 22, 2019
Pleasant check in experience.
Pleased with the exceptional customer service from the office manager.
Recommended: Yes
Vicki
Mar 21, 2019
Clean, easy setup, feels secure!
Had an easy experience booking, selecting and moving into a unit. We needed a place to use for a few months during a remodel and it’s been a pain-free experience! It was one less thing to worry about with so much else going right now!
Recommended: Yes
創批
Mar 05, 2019
Excellent Service and Facility!
I reserved a unit the day before and everything was ready for me the day of move in Yazmin was so incredibly helpful, knowledgeable and made the process for this first-timer insanely easy!
Prices are very fair for the Austin-area and their facility is top notch.
Recommended: Yes
Adi
Mar 01, 2019
Awesome storage units
Storage units are great, well-kept, spacious, and the staff is friendly and accomodating.
Recommended: Yes
Stephen
Feb 26, 2019
Great price and great orientation by your capable staff.
I was very pleased by the service that I received. Everything was crystal clear and all of my questions were answered.
Recommended: Yes
William
Feb 08, 2019
Great place
Clean, good service, two thumbs up!
Recommended: Yes
Chaleo
Jan 28, 2019
Great job
Very clean and nice people. And was very affordable.
Recommended: Yes
Paul
Jan 02, 2019
Clean and accessible but storage was different than advertised.
The facility was new, clean, and accessible, and offers good hours. However, I was given two smaller units as opposed to the one larger unit I reserved, which was a bit disappointing. This also required me to purchase two smaller locks, instead of one. The lock and insurance fees were previously undisclosed which was also a bit misleading. Overall, a good experience though.
Recommended: Yes
Todd
Nov 20, 2018
Friendly staff
I needed a unit fast and the storage manager delivered! Also, the place is conveniently located and clean. Only complaint is that they force you to take out an insurance policy on the unit. In addition, they offer the middle insurance option and only while signing all the documents did I realize that there was a lower price option. Other than that, I am very satisfied.
Recommended: Yes
G. Ryan Sarabia
Oct 30, 2018
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I believe the guy that helped me was Kenn , if I'm wrong please forgive me. Either way they were a great help very professional and made it a very easy process!! Great experience would definitely refer family and friends to the ben white Blvd. And motroplais location if I could give them six stars they definitely get it! Keep up the good professional work guys!
Recommended: Yes
mary
Oct 24, 2018
I was very surprised at the friendly service, the clean modern facility,s
The surveillance is excellent.This fact gives peace of mind.When I Chwcked on my cube everything was just as I left it.The cubes are indoors and very clean.My belongings didn't pick up any extra smelliness that old dank musty oder.The staff was very curteous and genuinely kind, as well as helpful. Peace of mind,that's everything to me.
Recommended: Yes
Josh
Oct 16, 2018
This storage facility is really nice!
Nice staff. Clean and secure facility.
Recommended: Yes
Brendan
Oct 07, 2018
Clean and close
Easy access and super new and clean facility.
Recommended: Yes
Kevin
Aug 23, 2018
Kevin was very helpful.
Got the unit I wanted. Plenty of carts to move your stuff. Large elevator and climate controlled units.
Recommended: Yes
Lillian
May 16, 2018
Easy-drop off, brand new facility
This facility is brand new and has motion sensored lights throughout the hallways. Powered by solar panels, it is a very efficient storage space. Very clean as well.
Recommended: Yes
Sandy Grayson
May 13, 2018
Clean and safe
I'm satisfied with the space and customer service. Temp control is good. The bldg. appears very secure. Only issue is that cube smart needs to be more open about charging you insurance with your first payment. Apparently that's in small print which most people don't see easily. The paperwork mentioned the administrative fee as the amt I would pay up front; the insurance wasn't mentioned in that amount.
Recommended: Yes
Jason
Feb 18, 2018
Zacary Crawford (manager) was AWESOME!
This place really surprised me. The best personal storage place in town...hands down. Zacary Crawford was the best! The truck they have saved me from making dozens of trips!
Recommended: Yes
Kristen
Jan 19, 2018
clean, great value
We recently moved from another storage facility where we were paying twice the rent Cube Smart E. Ben White asked. Very clean facility and courteous staff.
Recommended: Yes
Elizabeth
Jan 10, 2018
Easy & Convenient
Everything was perfect until I unlocked my unit saw broken glass, dirt & trash still remaining from the previous owner.
Didn't have time to complain to the office so I just swept it up myself.
Recommended: No
Will
Sep 12, 2017
Extremely clean and well-maintained facility, helpful staff, easy setup
Upon arriving on my move in date, I was immediately assisted. Within 10 minutes, I had my key and code and was able to start moving in my things. The place feels secure with multiple gates and keypads as well as cylinder locks for each unit. Inside and outside, the facility is clean and well-maintained, and staff was quick to assist when I initially couldn't figure out how to use the cylinder lock.
Recommended: Yes
Bozidar
Aug 21, 2017
extra storage
Cube Smart is really good, like the bonus of able to use their truck for moving big stuff. Place is really clean and good location too.
Recommended: Yes
Taylor Sprinkle
Aug 11, 2017
clean, easy and fast self storage
the front office is very helpful and makes the move in process very simple. my only issue was that this morning I received a call about a payment (that I had payed) that they claimed I had not payed. Through the whole process, they were polite and undemanding. Would not mind working with them again.
Recommended: Yes
Amy
May 30, 2017
Brand new
Wish they had some bigger carts and the having to enter the passcode is great for security, but to open sliding door then elevator when you have full hands can get irritating.
Recommended: Yes
Jeremy
May 10, 2017
Great facility
Spotlessly clean, easy to access & friendly, helpful staff! We couldn't ask for more.
Recommended: Yes
Joel
Apr 02, 2017
Excellent all the way around
Management, professionalism and cleanliness. An excellent place.
Recommended: Yes
Angel
Sep 10, 2016
Great facility
Deliza was amazing with her customer service. Feel completely safe keeping my items there
Recommended: Yes
Suzanna
Aug 09, 2016
Very clean safe. Incredible staff
Love this place already! Just moved in, but great storage space.
Recommended: Yes
Lisa
Aug 03, 2016
I will always rent at this facility in the future!!!
Spotless facility. Incredible customer service. Price could not be beat! Why rent anywhere else? Best storage facility in Austin!
Recommended: Yes
Daniel
Jul 30, 2016
Clean, friendly and affordable
Every part of the CubeSmart process was smooth, streamlined and professional. The storage facilities are brand new and the free dollies were a perk and a back saver. Definitely the best storage experience I've ever had.
Recommended: Yes
Charles
Jul 29, 2016
New, clean, well-kept.
Matt is the manager and he did a great job for me. The facility is nice and new, clean and well-lit.
Recommended: Yes
Sarah
Jul 24, 2016
Clean! Friendly!
Cube Smart was more than I expected to walk in to. Very clean, extremely friendly and helpful staff. I am glad I have chosen them to do business with.
Recommended: Yes
Sean
Jul 21, 2016
Great Experience: new, clean, top service
Great storage experience in SE Austin at the East Ben White location. Want to thank Druzella at Cube Smart for helping me go over options, being so friendly and clear and finding the best fit for my needs. I've had some less than satisfactory experiences at other local and national chains, but everything here was first rate - clean, new, energy-efficient (good HVAC) strong security, and lots of moving dolleys and great pricing too.
Recommended: Yes
James
Jul 03, 2016
Fantastic customer service, super clean, and easy to move into.
Really enjoyed the manager Druzella who helped me get set up. She explained everything perfectly and was super sweet and fun. Great location and super clean facility.
Recommended: Yes
Natalia
Jun 30, 2016
Very nice facility
Great experience. My one negative is getting locked on the premises after 10 pm. They are not lying when they say everything shuts down at 10. I couldn't get access to leave through the security gate. It was 10:05 pm. Upside, we were let out remotely by calling the 800# on their door. All in all, pleased with this company.
Recommended: Yes
Carolyn
Jun 25, 2016
Fantastic facility!
Friendly staff. Clean facility. Easy access. Would recommend to anyone needing storage space.
Recommended: Yes
michelle
Jun 10, 2016
safe and affordable place to store your things!
Customer service was great. I went in thinking i wanted a certain size yet needed a different one. The gentleman quickly showed me other options and at a great price!
Recommended: Yes
Patrick
May 30, 2016
Wonderful storage unit
Place is clean and well organized. Customer service was great!
Recommended: Yes
Sandy
May 28, 2016
Perfect storage
Manager was very friendly and helpful. I got a good price with spare foot.
Recommended: Yes
Rosemary
May 25, 2016
Awesome
So far everything has been clean and customer service has been great.
Recommended: Yes
Page
May 18, 2016
Five stars for Matt! Fast service meant earlier move in! Thank you Matt!
Online reservations were very easy. Did it all through my phone!!! Great rates too!
Recommended: Yes
Chrystal w.
May 16, 2016
Making space at home
Cube Smart had a great location for easy in/out even during traffic times in Austin! Staff was extremely helpful and great with my two young children while I was filling out a small amount of paperwork. Highly recommend this facility!
Recommended: Yes
elsie
May 03, 2016
Great svc
Great service clean easy access
Recommended: Yes
SERENA
Apr 21, 2016
Recommended: Yes
John
Apr 20, 2016
A pleasant experience, I was might by the manager agreed on my move in day. She was very pleasant and very theral and very helpful.
Recommended: Yes
Sarah
Apr 16, 2016
The man that checked me in was very professional and very helpful
Excellent experience and very good staff
Recommended: Yes
