Richard Ardila
Apr 28, 2024
Quick, easy, and well taken care of.
The move in was great and the facility is well managed and modern looking.
Recommended: Yes
Tk
Dec 23, 2023
Convenient and friendly
It may not be the cheapest, but their customer service is top notch and super easy access. I feel like my concerns are addressed quickly and my items secure.
Recommended: Yes
Wendy
Nov 02, 2023
Large Storage for a Good Price
Our storage space is large, easy to access and the set-up was a breeze. Great price for great storage.
Recommended: Yes
Todd L. Brown
Aug 02, 2023
Best Value in Austin, Texas!!!
Life Storage may not offer the first month free or for $1, but for anyone looking for at least 3 months of storage, they have by FAR the best value that I have seen in Austin. Great customer service and very efficient system!
Recommended: Yes
Steve
May 25, 2023
Convenient location, good price, very knowledgeable and pleasent staff.
What else is there to stay except the manager is easy to work with and funny. A good shopping experience.
Recommended: Yes
Monica Sanford
Nov 12, 2022
Great customer service
Good listener very attentive and fast learner
Recommended: Yes
C B
Jun 22, 2022
Actually climate controlled
The last climate controlled place I rented was like, 90 degrees in the summer. This one’s not as cool as a house, but it’s absolutely fulfilled my expectations. Had some confusing calls in trying to set up my account without coming out to the facility first so if you have issues, it’s because they’ve been having trouble staffing. Call back another time and maybe ask when a manager will be on-site who will know how to better answer your questions and get you registered and ready to go much more quickly than if you go in person.
Recommended: Yes
Katie
Jan 17, 2022
Smooth and easy experience
Lillian was very helpful and I was able to get in to my storage unit very easily.
Recommended: Yes
Mark
Apr 18, 2020
Easy, fast, convenient
Very easy to apply and move into the unit. Everything is set up and given to you.
Recommended: Yes
Malena
Mar 01, 2020
Excellent customer service.
Truly appreciated the rep's helpfulness.
Recommended: Yes
Nora
Feb 18, 2020
Nice facility
Easy moving experience, friendly customer service. Facility is clean and well lit.
Recommended: Yes
Johnnie
Feb 11, 2020
A sorry way to treat new customers
The only thing I didn’t like was the fact that you sent me a receipt and instructions on everything to bring when I moved in, and YOU NEVER MENTIONED anything about insurance until I show up with all my stuff to move in and then you try to force me to pay $12.00/month extra because I didn’t bring proof of renters insurance.
That’s a pretty sorry thing for you guys to do to people.
Recommended: Yes
Tyler
Aug 04, 2019
Review
The staff was super friendly. Also, the unit was clean and ready when I arrived.
Recommended: Yes
Ryan
Jul 30, 2019
Good place
Good place. Clean facilities and good customer service
Recommended: Yes
Allison
Jun 28, 2019
Friendly and quick
Very friendly and quick! It was super easy to get my unit
Recommended: Yes
Luiza
May 14, 2019
Super easy and Great experience
Thanks! Veronica was helpful and overall experience was great :)
Recommended: Yes
Benjamin
Jan 03, 2019
Highly recommend
Veronica stayed last closing and was extremely gracious and helpful to do it.
Recommended: Yes
Christopher
Dec 21, 2018
Great service and the pricing was exactly what it said.
Did have to buy a special lock that I had a little trouble locking at first but got it worked out.
Recommended: Yes
Laura
May 03, 2018
Very Helpful!
Prompt help, close to office and the facilities were nice. The first room they showed us had an oil stain. So they showed/offered us a room that was nice/clean to use. Very helpful!
Recommended: Yes
Melanie
Feb 25, 2018
Great staff, easy to locate unit and easy access loading into my unit.
The storage complex was very neat and clean. Easy to manuvure around inside the complex. My unit had a light right above it which made my nighttime move so convenient. Everything went well. I will be renting here for awhile!
Recommended: Yes
Tracey
Nov 15, 2017
Review
Very friendly and clean. Great location
Recommended: Yes
Tracey
Nov 13, 2017
Review
I just moved in so have no solid review yet.
Recommended: No
Alicia
Aug 28, 2017
Great service
Will recommend this place was very satisfied
Recommended: Yes
DA
Feb 27, 2017
very pleasant customer service and efficient
The help I received was the deciding factor in which storage facility to use. They were involved in the decisions about delivery of my goods and provided the insurance and locks that I needed.
Recommended: Yes
Deva
Feb 25, 2017
Pleasant and clean
Very good service and detailed instructions given.
Recommended: Yes
Lisa
Feb 12, 2017
My experience has been positive.
I was able to compare prices for the storage space and their were no surprise fees or charges.
And the staff were helpful and friendly.
Recommended: Yes
Anastasia
Feb 07, 2017
Renting Made Easy Online
Last Friday, I searched available storage units by size and distance from my house using sparefoot. I was able to reserve the unit online and received confirmation by email.
The following day I showed up at Life Storage and they had all of my information ready so I could sign the rental agreement. Incredibly easy.
Recommended: Yes
Kathy
Feb 02, 2017
Grat customer service
Check in was super easy. Staff polite and we'll informed, easy access to my unit. Information on line accurate in helping me pick a size
Recommended: Yes
Kathy
Jan 31, 2017
Great customer service
Very helpful staff. They explained everything and the process was very smooth and fast
Recommended: Yes
GABRIEL
Jan 15, 2017
Best deal in Austin!
Great space, location and price! Will definitely recommend and use again!
Recommended: Yes
Laura
Jan 14, 2017
Friendly owner, fair price, convenient billing
Uncle bobs is now life storage which just means easier online payments and notifications. Fernie the manager is a fair and friendly man who is there to help.
Recommended: Yes
Chantaneice
Jun 18, 2016
Great Pricing
Pricing is reasonable and customer service reps were great.
Recommended: Yes
Amanda
May 15, 2016
Fernie was great! Very friendly and very streamlined check-in process.
Excellent customer service. Very friendly and helpful. Thanks for making the process so easy!
Recommended: Yes
Theresa
May 15, 2016
Prompt and courteous service.
Fast service and very knowledgeable.
Recommended: Yes
Jennifer
Apr 14, 2016
Call ahead for details. Great service.
Very friendly and helpful service, had a lot of patience with us. The storage units are smaller than you might think, so it's best to get a size up or ask for a recommendation. Site said free use of moving truck, but that is one time only during your first two weeks. You still need to refuel the truck and put down a $100 deposit. After that first free time, it's something like $30 plus milage.
Recommended: Yes
Jackie
Apr 02, 2016
Customer Service was outstanding and the prices were unbelievable.
Recommended: Yes
Rishi
Feb 17, 2016
Prompt, clean, easy
Recommended: Yes
Brittany
Feb 02, 2016
Great service!!
When I arrived the original unit I reserved was too small. The representative quickly recommended the right size and for a great price ! Very helpful
Recommended: Yes
Mark
Jan 31, 2016
Great service
The new manager Fernie made sure my unit was correct and cleaned.
Recommended: Yes
michael
Jan 02, 2016
Pricing great
Staff horrible must insure property or no go and manager threatened to call police bc she never saw me b4 didn't believe I was a tenant when reported management did nothing and continue to treat me like I was trash. I moved out
Recommended: No
Ashley
Dec 24, 2015
Easy to Work With
Uncle Bob's is very easy to work with. They gave me the use of a free truck (within certain limits) to move my stuff and made it very easy to get started!
Recommended: Yes
Trenton
Dec 21, 2015
well, the location is unbeatable
Place gets the job done. The lady at the counter was nice but it hadn't been cleaned yet, she couldn't generate a code that worked for me to get in. None of that is necessarily her fault. Just made the process less convenient.
Recommended: Yes
Ernesto
Dec 20, 2015
location and access
I work close by so location is good , I can get to my things. I like the code access being more user friendly then a scan card.
Recommended: Yes
Yat
Nov 10, 2015
Only one staff is working, i need to wait out door when he is serving another customer. The storage door need more grease and seem easy to be off track.
Recommended: Yes
beth
Oct 10, 2015
Works for my needs
Feels secure, location a bit difficult to get to being new to the city.
Recommended: Yes
Jennifer
Jun 03, 2015
This is my first time using storage, but so far the experience has been positive.
Recommended: Yes
will
Apr 30, 2015
Solid
Friendly staff. Great location. Solid facility. Easy access. Clean unit. Right price.
Recommended: Yes
Amy
Apr 26, 2015
Clean unit, ok customer service
I called before we arrived to make sure everything was lined up and the employee told me he would be closing and leaving for lunch at one, which I hadn't seen anywhere on the site. Good thing we were going to be there before one. He was a little unfriendly during the check in process but overall it was ok. I would recommend the place based on the prices and location!
Recommended: Yes
Mike D
Apr 15, 2015
Recommended: Yes
Stephanie
Apr 09, 2015
Uncle Bobs= A
When I walked in I was greeted by all employees who answered all of my questions and offered me great customer service. This business is very clean and although a little pricier than other storage units, it is well worth your money. They have an elevator and furniture carts for you to help move all of your items. All around a nice place! Thanks Uncle Bobs! I also got my next month free just for renting through them.
Recommended: Yes
James
Mar 06, 2015
Recommended: Yes
Jessica
Mar 06, 2015
When I arrived, I had to wait at least 1 hour for them to even begin helping me - I arrived right when it opened at 12pm on Sunday. With only one person working, and multiple customers, it was understandable I had to wait. After waiting, however, they had no record of my reservation through Sparefoot - even after providing my confirmation/reservation number. Then they needed a printed copy of my Renters Insurance policy - and were extremely unhelpful in terms of instructing me on a place where I could go to print one out. All in all, once I had all my paperwork completed and put a lock on my unit, over 2 hours had gone by. The facility was in good condition and seemingly secure, but overall service was a strong point.
Recommended: Yes
idain albarran
Feb 16, 2015
five star
Great service the person in charge is very professional
Recommended: Yes
Tami Clare
Jan 20, 2015
excellent customer service!
As I was driving down N. Lamar, I missed the facility. I called the office and the customer service representative stood outside waving so I would find the location, that's exceptional service!!
Recommended: Yes
Carl
Jan 18, 2015
Had a bunch of extra fees. They just changed the price and called them admin fees.
Had a bunch of extra fees. They just changed the price and called them admin fees.
Recommended: No
Elizabeth
Jan 15, 2015
Paul at the front desk was very helpful and informative. He helped me understand what size I would need and worked with me through all the paperwork. I wish more customer service folks were like him. The facility was clean and easy to navigate.
Recommended: Yes
James Turner
Dec 20, 2014
great helper at desk
Decent overall, free truck is a nice touch.
Recommended: Yes
Mary
Oct 24, 2014
It was mediocre at best. Not the best experience and pricey for what is offered.
Recommended: Yes
Jessica Reid
Apr 10, 2014
Very helpful staff, excellent overall experience!
Nothing negative to say about uncle bobs at all. The staff have been very helpful and accommodating, they have trolleys for rental and a free truck if you should need one to assist with your move. The space itself is great value for money and very easy to find as it is right off 1-83.
Recommended: Yes
bruce
Apr 04, 2014
Great
Recommended: Yes
Devin
Oct 02, 2013
Good service, accessible location, and fairly priced.
Recommended: Yes
Barrett
Sep 06, 2013
Friendly, fair pricing, and the free truck was awesome.
Recommended: Yes
Christopher
Aug 06, 2013
Pretty good, I was not informed prior to going of the insurance required to start. I also was not given a free month for registering prior on the Internet.
Recommended: Yes
Shawn Hedrich
Feb 18, 2013
Looks are deceiving...
Not the prettiest of storage businesses, a little worn, but seems to be solid enough. Manager Trey was very adroit at customer service and very accommodating. Worth taking a second look if you are seeking storage.
Recommended: Yes
Laurie Johnson
Jan 16, 2013
they filled my need at the monent
They were very helpful; the use of the truck is a great
Recommended: Yes
Liz
Aug 09, 2012
Helpful staff! Reasonable price!
Recommended: Yes
