Extra Space Storage - 3295 - Austin - Pond Springs Road

Fred has Excellent customer service & helpful

Fred is an excellent manager, his customer service, and people skills show what a genuine nice person he is looking out for the best of people. They’re lucky to have him on their team. Moving is never fun, but he made it seamless easy and has a great attitude about life. I’ve rented over 20 units in the past, and this definitely was the best experience that I’ve ever had.

Recommended: Yes

Affordable storage option - some cleanliness issues

Easy and affordable storage option. It was easy to move in and the customer service is really nice. However, it is a pretty small location and when I moved into my unit I saw mouse droppings and dead bugs in a corner of my unit. We cleaned it up and set up traps and it seems like there aren't continued pest problems but I am slightly worried about a possible mouse problem.

Recommended: Yes

Awsome helpful staff

Reasonable prices,can't beat 1monthfree Good location.Good customer service!

Recommended: Yes

Very convenient

The customer service was amazing and the units are as to be expected. 10/10 experience

Recommended: Yes

Good Choice!

The whole process from initial phone call to move in has been fast and hassle free. The representative on the phone was friendly and knowledgable. The online check in was easy as was move in day. The storage unit was clean and the facility is well kept and clean also. I am very pleased with my decision to store at Life Storage Pond Springs Road.

Recommended: Yes

Great value and facility.

Had no problems whasoever with registration or with move-in. They were very up-front about feees, etc.

Recommended: Yes

Not Secure

Storage unit was broken into multiple times. Things were stolen and had no idea until we received a nasty email from the office saying there was no lock on the storage unit and would be charged if it stayed unlocked. They didn’t notice it was broken into until “too late” for video evidence. After the last time I had to go to storage crying to clean everything up and throw away family heirlooms that were broken we were finally able to move out of the unit thankfully. Do not rent here if you want to keep your things secure.

Recommended: No

Super Easy

I rented online. And everything went smoothly. I paid online. And the lock was there when I arrived.

Recommended: Yes

Life storage

Everyone was very nice and accommodating. I would recommend. Great customer service.

Recommended: Yes

Amazing

Super easy and convenient. We arrived and were able to access unit asap with online verification and yheu provided a lock

Recommended: Yes

Great and professional service

Great and fast service. Very professional

Recommended: Yes

Good experience

I feel safe with my items here thank you Robin

Recommended: Yes

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A bit pricy but with the promo, manageable for a few months.

Recommended: Yes

Awesome management

Very active and friendly staff. Paperwork which usually takes too long at other storage facilities was done in no time. They went out of their way to accommodate my request for a specific unit.

Recommended: Yes

Amazing people! Awesome place to rent a storage unit!

Super friendly, professional staff. They go above & beyond for their customers. Great place to store your things. Highly recommended!

Recommended: Yes

Great customer service.

Wonderfully easy no contact rental. Happy to be a customer.

Recommended: Yes

Outdoor storage

Storage does what it needs to

Recommended: Yes

Great experience

Perfect amount of space. I made it a few minutes before they were closing and they took the time to get me set up.

Recommended: Yes

Best experience ever!

Amazing team. I was attended to quickly, and was ready to move into my storage in minutes!

Recommended: Yes

Great experience

So seamless and easy to book!!

Recommended: Yes

Nice, clean secure and convenient

Close to access from 183. Seems very secure and convenient hours access to units

Recommended: Yes

Great service

Manager was very curteous, helpful and efficient. Unit was clean.

Recommended: Yes

Great service, great prices!

This place has some great starting deals and the lowest prices I found around. All the units are outside however they are all elevated enough that it appears rain water won't be able to get in!

Recommended: Yes

Super easy, Rick is awesome!

Great overall, easy and cheap. You guys rock!

Recommended: Yes

Fair prices and easy access off freeway

Awesome service, easy check-in, convenient drive-up access

Recommended: Yes

Nice facility.

Customer service was great. Facility was nice and they had a great online special.

Recommended: Yes

As good as it gets for storage!

A great experience. Good folks.

Recommended: Yes

Very friendly and professional

They were super helpful getting me all signed up. It was pretty quick and painless. The facility is clean, and the units appear to be high up enough to prevent flooding.

Recommended: Yes

Friendly, inexpensive, and clean!

Nice property, very helpful and pleasant staff.

Recommended: Yes

Great price, great location, friendly staff!

It was all you could ever expect of a storage unit. Clean, empty, and now its full of my stuff. All the staff was very nice.

Recommended: Yes

Great price, great costumer service!

This facility had a great rate going and also had a truck that I was available to use for a last minute move. Very convienent and Sheila at the front desk was AMAZING! She was very friendly and accommodating. I recommend this place if you're in the area based on the costumer service alone!

Recommended: Yes

Clean and professional

Great customer service. Clean facilities, decent price.

Recommended: Yes

Affordable storage

Excellent customer service with assistance in decision for the perfect size and location for unit to meet your needs. Location of facility easily accessible. Highly recommend .

Recommended: Yes

Very clean, great price, very friendly and helpful staff.

I moved in yesterday and love it so far! Grabbed a climate controlled 5X10 and it's perfect for us.

Recommended: Yes

Very clean, secure facility. Handy drive up loading area.

Everything I was looking for in a facility.

Recommended: Yes

Facility could be nicer...

Good price, good cust service so far, plenty clean, flimsy storage unit walls though. Theyre thin sheets of metal really.

Recommended: No

Fast and Friendly

The Truck Was a Lifesaver....I was allowed to use it for free at move in! The staff was Great

Recommended: Yes

Affordable, fast and easy.

I look you up online. Made the reservation. Came in and customer service was excellent. Thanks

Recommended: Yes

Fast and easy to rent!

I got there with less than 20 minutes to get all the paperwork done and get my unit, and the employee made it super easy and fast! Loved my experience there so far.

Recommended: Yes

Front desk was very helpful

Not much to tell really, everything worked out with no problems and the manager was very helpful with everything and nice.

Recommended: Yes

A great price and a great location!

The woman at the office was really nice! I'm glad that the alleys between the units weren't fill of potholes and gravel so I don't have to worry about popped tires and constantly brooming inside my unit. The up-down gate also rocks!

Recommended: Yes

A great price and a great location!

The woman at the office was really nice! I'm glad that the alleys between the units weren't fill of potholes and gravel so I don't have to worry about popped tires and constantly brooming inside my unit. The up-down gate also rocks!

Recommended: Yes

Overall horrible storage facility

Terrible customer service with disrespectful employees who don't bother calling you back or even trying to fix problems that arise.

Recommended: No

Just moved in so far everything seems to be ok.

Recommended: Yes

Fair price and exactly what you would expect

This place is exactly what I would expect a storage facility to be.

Recommended: Yes

staff nice and helpful

I've only rented a storage unit here for a few days so far but the staff was nice and helpful when setting it up. The unit was in good shape.

Recommended: Yes

Friendly staff, clean facility, great locr.

This was my first time renting a storage unit and overall I'm very pleased with how it went. The area is clean and has rodent traps around to keep mice from chewing up all of your stuff. There's a security gate that you can access with your own code almost any time. My only complaint would be that the aisles were a bit narrow when trying to maneuver a truck and trailer and I had difficulty finding my spacw because the numbers didn't make sense.

Recommended: Yes

Great storage facility

I am happy with location and the price the unit.

Recommended: Yes

Easy access from 183, easy, simple layout of facility

We have used Uncle Bob's before to store items on a temporary basis and have returned because we liked the location and price.

Recommended: Yes

Great price, clean facility & no issues with my reservation.

The staff was very accommodating with my questions and set up when I arrived to obtain access to my unit. I was able to easily change my reservation to one day prior with zero hassle. The staff is great to work with!!

Recommended: Yes

Very friendly service

Convenient location, easy on line reservation, and very friendly service. The free use of their box truck was the seller!

Recommended: Yes

Good customer service, decent prices

The unit price was lower than other facilities in the area. However the 5x10's are not air conditioned like I was expecting. They do periodic security checks and call you if they find any problems with your unit.

Recommended: Yes

Great service! Affordable

The lady who works there was kind and gave all the necessary information needed. Remember to bring your own lock, preferably with a key.

Recommended: Yes

keep the good job!!

We had a great experience with uncle bob, is the third time we rent with your company

Recommended: Yes

Everything I need in a storage unit.

Had many questions and staff at U Bobs went the extra mile in helping me. Even called me back with more info than I needed. Great job!

Recommended: Yes

Good bang for the buck

Everything was as advertised. Friendly desk attendant got all paperwork filled out quickly and ran through any questions I had. Made sure that I received the pro rated rate that I signed up for online through Sparefoot.

Recommended: Yes

Lucked out and came here

We needed a storage unit after driving 700 miles to move back to Austin. The unit we reserved at a different site was not available. We found Uncle Bobs just down the street and were helped by a very professional young man in a very timely manner. Very happy.

Recommended: Yes

Uncle Bob is convenient, fair-priced, and professional

Recommended: Yes

Recommended: Yes

awesome place for storage needs

Best facility in austin, I would not hesitate to choose this facility anytime I need storage.

Recommended: Yes

Awesome

Wonderful staff, good pricing, timely response to everything!

Recommended: Yes

Overall great. Christine (I think that's right) was really helpful. She went out of her way to ensure my experience was awesome.

Recommended: Yes

Excellent All Around

Fair pricing, friendly staff, what else do you need?

Recommended: Yes

Had a wonderful experience getting moved in. The staff was excellent and even found my unit to be at a better value the day of move in than when I originally placed the hold. I was definitely pleased. Thanks!!

Recommended: Yes

It was great. Free truck! Can't beat that.

Recommended: Yes

It was a very good experience, overall.

Recommended: Yes

The staff is very friendly and professional.

Recommended: Yes

Friendly. Fast. Cheap. Convenient

Quick & Friendly service. Good value price comparatively. Initially a bit unhappy with distance from home, but easy access on/off 183. Like "motel style" setup - one floor, drive right up to your unit door (no doors, stairs or carts to deal with!)

Recommended: Yes

The only problem we have is passing through the entry, the driveway is very short and because you pull to the left to enter the code others leaving become blocked. Otherwise it's great.

Recommended: Yes

Quick and easy. Very friendly. Secure.

Recommended: Yes

Great

Recommended: Yes

Great first rental experience

The office staff is very friendly and efficient. The office and property are very clean, well lit and organized. Their prices are very reasonable.

Recommended: Yes