John McGhee
Dec 08, 2022
Nice clean facility
Staff person was very helpful with reservation and move-in info.
Recommended: Yes
Patrick
Nov 29, 2022
Great experience
Booking experience was smooth, move in was smooth, the unit is as expected.
Recommended: Yes
Anirudh
Oct 11, 2022
Did not receice discount through employer website
I did not get any deal although booked from my employer service
Recommended: Yes
Terry Cullick
Jul 13, 2020
This location is super clean and...
This location is super clean and employees are outstanding!
Recommended: Yes
Katherine von Wupperfeld
Jun 09, 2020
Staff member was friendly
Staff member was friendly, helpful, social-distancing, masked, knowledgeable and answered my every question. The facility itself was spotlessly clean, well-laid out and everything (lock, doors, etc.) worked.
Recommended: Yes
Jefferson Grimes
Dec 05, 2019
Good job!
Staff did a good job of checking me in seamlessly and quickly. Well done!
Recommended: Yes
Richard Bratton
Apr 10, 2019
Everything from the initial contact...
Everything from the initial contact thru the reserving, lease, and move in process were very easy. The units a are very clean, and since we are moving and having to store all our stuff we have no idea how much space we need to rent......we are not locked into a contract and hence we can move out of one too small and into a larger one if need be......sweet!
Recommended: Yes
Ticole
Feb 13, 2019
Nice and clean places .
Nice and clean places .. and i feel safe having my things there
Recommended: Yes
Gabrielle Gamboa
Jan 13, 2019
Employees were very polite
Employees were very polite, professional and informative. The facility is clean and very secure.
Recommended: Yes
Angel Ralls
Oct 11, 2018
The manager is a rock star and helped...
The manager is a rock star and helped me out with a minor emergency. I was so thankful! Great place and great staff!
Recommended: Yes
Anne Saenz
Jun 05, 2018
Knowledgeable and helpful staff
Dawn and Keith were very helpful and made renting a unit really easy! They answered all my questions and gave me all the info I needed to rent my unit.
Recommended: Yes
Christopher Ragland
Apr 10, 2018
I had a great new customer experience
I had a great new customer experience. Dawn was very helpful in the process.
Recommended: Yes
Thx
Mar 26, 2018
Reserved a unit the day of move in and...
Reserved a unit the day of move in and Dawn was quick to respond, flexible with my schedule, and extremely kind.
Recommended: Yes
Allie B.
Mar 26, 2018
Clean
Clean, efficient, friendly
Recommended: Yes
Frankie
Nov 25, 2017
Great service!
Great service!
Recommended: Yes
Charles Hawkins
Nov 03, 2017
Highly recommend
Very clean property, helpful and friendly staff.
Recommended: Yes
Steffanie R
Sep 18, 2017
Quick, easy and super nice folks!
Super nice people! Great customer service! Quick and easy process!!
Recommended: Yes
Keir Perry
Aug 01, 2017
AMAZING STAFF
AMAZING STAFF
Recommended: Yes
Ronald Misage
Jun 23, 2017
Very clear location! Keith and Greg both were very nice and professional. I highly recommend this business!
Recommended: Yes
Darlene Newell
Jun 22, 2017
The property was clean, secure and easily accessible. Gregory was kind, friendly, easy to work with, courteous. He acknowledged the presence of new customers while waiting on someone so naturally! I can't imagine anyone being offended or mistreated by him unless they were having a bad day. Waited to complete this review until we were finished with the facility. The check out process was smooth and simple. There were two other workers one at check in and the other at check out who were equally pleasant. It was a perfect experience for my first time using a storage facility. I would definitely go back again should the need arise.
Recommended: Yes
Derek H
Jun 13, 2017
Gregory helped me and did an excellent job finding a storage unit that fit my needs for an *excellent* price. Thanks Gregory! When I had a problem with my lock, Keith was there in 3 minutes to help me. Thanks Keith! The facility is excellent--clean and secure. I recommend it.
Recommended: Yes
Mara K
Jun 05, 2017
Gregory and Keith are super friendly and helpful. We've used other storage facilities in Austin and this is a great, reasonable cost and much cleaner than others we've used. Highly recommend!
Recommended: Yes
Anne Blackwood
May 24, 2017
Great place to have my things
Great place to have my things. Treated with the best service!!
Recommended: Yes
Ryan
May 24, 2017
Great staff and service at this ...
Great staff and service at this location.
Recommended: Yes
Kimberly Scheberle
May 08, 2017
The entire team helped our family out and were incredibly kind in the process. Dealing with aging parents who are making a move to downsize and they did their best to reassure them and keep their anxiety levels down (anxiety induced by moving; not the storage units). Thanks so much for answering all of their questions (multiple times) pleasantly and respectfully.
Recommended: Yes
Ashley R Taylor
Jan 28, 2017
Stress-free!
Because Public Storage seems like a large company, I did not expect to be treated in such a humble way as I was. It wasn't about how much money I spent, but it was about how much space I needed. He even offered that if I picked a place that was too big, I could move to a smaller one. This is the best experience I have ever had with a storage company and I know my things are super-secure!
Recommended: Yes
Robert Nelson
Jan 24, 2017
My opinion
Your facility is clean and secure and your staff is courteous and professional.
Recommended: Yes
Sarah Mccleary
Jul 20, 2016
simple and as presented
They made this easy. go the web site, pick your size and price, read the terms, go to the unit and view it then sign the papers, get the key, and off you go. No gimmicks or upselling
Recommended: Yes
Terry Belt
Jun 01, 2016
Storage experiences don't get better than this.
On a rainy Sunday during the Memorial Day weekend, we found Public Storage on 183 @ Braker Lane in Austin at the recommendation of a friend who has used the place. Sean and Dawn were easy and fun to work with. We were given a personal showing of the facility by Sean, and during that showing the other people moving in were waving to Sean and calling him by his first name. This is not my first experience in renting a storage space, but it was the best experience. My compliments to this group. Terry Belt
Recommended: Yes
me
Apr 05, 2016
Place looks secure and people are friendly
There were charges that I had not known up front or I would've given a higher rating (ie. Insurance, key, damp rid)
Recommended: Yes
Ray F
Nov 03, 2015
Great Service
The workers at this location were great. Made the process so easy.
Recommended: Yes
Billy H.
Aug 11, 2015
Good staff, good looking place
Staff here were very friendly, gave us a tour before we purchased our unit, and gave useful advice on how to navigate our way through the maze. When there was an issue with our lock, the problem was resolved immediately. Very clean facility.
Recommended: Yes
Concetta Owen
Jun 16, 2015
Excellent Service!
We were treated with the greatest of service, help and information during the process of obtaining this rental storage unit. The employees were all so helpful and made this move an enjoyable one! I would definately recommend them to anyone looking to store their personal belongings.
Recommended: Yes
Jeanne Cavitt
Mar 03, 2015
Good Start to Our First Public Storage Experience!
We were impressed with the kind of service we received, right from the first phone call through our first test of using the system. We now have a secure storage site in an ultra-modern, climate-controlled facility, and have mastered the solid security protocol at the site. Tanya, the manager at this site, was friendly, helpful, and very knowledgeable. We are looking forward to a long relationship together.
Recommended: Yes
Kay Fisher
Feb 26, 2014
Rented 2 units and they got the billing consistently wrong.
Clean and safe just keep up with the correctness of the billing statement.
Recommended: Yes
