Reggie
May 10, 2024
Security could be better
The cleanliness is great.
The keypad to enter the facility needs to have a separate kiosk so that customers can't park right in front of it and prevent a secure code entering experience. A group of 3 people were parked in front of it talking on the phone that could have easily been just sitting there watching to catch the code of others entering the building. Another day a woman was parked right in front of the keypad organizing her things unaware of her surroundings.
I feel like this is the most frustrating aspect of the experience. Who knows if my code has already been compromised that could have easily been prevented by a couple of walls or additional poles in place to prevent parking in the immediate vicinity.
Another thing that is questionable is the "climate controlled" feature. I consider humidity to be part of humidity control yet this place does not.
Recommended: No
Lauren
Jan 10, 2024
Good space
Moved into my unit this past weekend. Everything is very easy to use, you get a text on how to get in with your pin, etc. it’s nice that you don’t have to talk to anyone to get in. I liked that they had dolly’s for you to use and load up on. Easy process overall and convenient.
Recommended: Yes
Jessie Cole
Mar 11, 2023
Honesty, and good customer service makes a big difference.
Manager was helpful and informative. Most of all she was honest and upfront, when other places was holding back key information about fees and process.
Recommended: Yes
Irene Egbulefu
Jan 04, 2023
This storage facilityis very neat and everything about it is good
This storage facility is very very neat and the customer service representative at this location -14002 Owen Tech Blvd Austin is very pleasant and very ready to help out with any issues you have. They also have trolleys that one can use to move stuff which really made my move-in very very easy and stressless
Recommended: Yes
Dave P.
Jan 11, 2021
Great experience
Great experience. Amazing customer service, tour, and transaction.
Recommended: Yes
Katherine
Sep 01, 2020
Easy and clean
Super easy and painless process. Make sure to keep your keys because they don’t provide spares
Recommended: Yes
VIVIAN
Jun 08, 2020
Great deal
Great price, great service and very clean!
Recommended: Yes
Nikki
Jun 07, 2020
Trena was great!
Trena was great! She helped me when I had to switch units and understood my concerns and answered all my questions.
Recommended: Yes
Nikki
May 23, 2020
Trena was great!
Trena is great! Everything was quick and easy and Trena helped me get a bigger unit when I needed it with ease.
Recommended: Yes
Canisius
Dec 28, 2019
Great facility, staff, and pricing
They hands down gave me the best price, by a margin, in the surrounding area. The facility is amazing and very clean, and the staff is absolutely the best, phenomenal customer service.
Recommended: Yes
DB
Sep 13, 2019
My experience with Public Storage has...
My experience with Public Storage has been very positive, both in San Antonio and in Austin. I have found the facilities to be in excellent condition and the on site staff could not be more helpful.
Recommended: Yes
Jennifer
Jun 18, 2019
The staff was great
The staff was great
Recommended: Yes
Luzifina Rodriguez
May 14, 2019
Customer Service
The customer service was excellent! :)
Recommended: Yes
customer
Apr 05, 2019
No worries
No worries. Ya'll are great.
Recommended: Yes
Donna Lewis
Mar 25, 2019
John was very friendly and knowledge
John was very friendly and knowledge. The facility is very clean and I am happy about the level of security.
Recommended: Yes
Crystal Turner
Mar 25, 2019
Super friendly staff
Super friendly staff
Recommended: Yes
Carlos Limones
Feb 20, 2019
The location and staff are awesome!
I met with Jake and having him show me around was an awesome experience. Made everything look easy, has an awesome personality, and answered all my questions. The place itself always looks clean and air conditioned.
Recommended: Yes
VICKI MEREDITH
Feb 11, 2019
No complaints
No complaints. Great Service. Clean facility.
Recommended: Yes
J S
Jan 22, 2019
Easy access combined with great security features
I looked around and believed the location combined with various security measures satisfied my needs. I worked with John who explained the rules and contract clearly. Was quick and easy to set up the account so I expect to use the facility for a year or more.
Recommended: Yes
Laurenn Lindsay
Jan 03, 2019
Everything was handled so...
Everything was handled so professionally. All of my concerns were handled. Thank you
Recommended: Yes
Pamela Mccullough
Dec 12, 2018
Would like to share that management is...
Would like to share that management is excellence, the facility is clean and storage space is superb,
Recommended: Yes
Deanna Shahady
Sep 21, 2018
Excellent Customer Service!
First and foremost, Trena is absolutely fabulous! Not only was she flexible with me when it came to rescheduling appointments, she made the whole process effortless and put us into a unit that fit our needs, and made sure that we would still be getting our online discount. The facility is in a great location, is clean, and feels secure. Thanks!
Recommended: Yes
Jessica Walker
Aug 02, 2018
Customer service great and the access...
Customer service great and the access is great!! No complaints
Recommended: Yes
Christine Mathews
Apr 03, 2018
Quick action saved the last one!
I made a reservation for the last 10 x 30 unit available on line. The next day I was called by one of the agents on site at the location, he identified that evan though I had a reservation in place if I coundn't come in very shortly, I may miss getting the super price as well as that location due to a walk in paying on the spot. I arranged to have them hold the unit to 11am. I was able to make it there in time and pay for the unit. I now have my movers lined up to place my things in storage while I go to school for 6 months! all within the next 3 weeks! Very Happy Camper!
Recommended: Yes
Adam Sclafani
Mar 21, 2018
Size Matters
Awesome staff and overall good experience and price. The estimates for space sizes based on the number of rooms threw me off a bit (eg. 10 X 10 unit = 3 rooms). I ended up getting a unit too small for all of my stuff.
Recommended: Yes
Cody Rackley
Mar 01, 2018
One of the best experiences I have had...
One of the best experiences I have had with a storage company. Have used them before and will continue to use them. :)
Recommended: Yes
Lo
Jan 04, 2018
Clean!
I really enjoy the atmosphere of the storage location at 35 and Owen Tech, everyone is incredibly friendly! However, I had somewhat of a negative experience at the location on 183 at Pond Springs, the woman that worked there was very self-satisfied and her customer service skills lacked to an extent. Thankfully, she also encouraged us to look at all options regarding our rental needs, so we found the greatness that is public storage at 35 and Owen tech!
Recommended: Yes
Bert Wenker
Jan 03, 2018
Great Service
Great Service - Timely and thorough.
Recommended: Yes
Paul Clougherty
Jul 12, 2017
John and Trena were very professional and they had top notch customer service. Facility is very clean and during the busy time of the day there were plenty of hand carts for everyone.
Thank you John and Trena for making this storage move less stressful!!
Recommended: Yes
Briana Perkins
Jul 08, 2017
I am changing my review... The price went up on my unit without me receiving any time type of notice... When I talked to customer service they were very short.. Great staff. Trena was amazing
Recommended: Yes
David Pena
Jun 16, 2017
Great facility and customer service experience from beginning to end. After shopping several facilities in north Austin this location provided me the information i needed to feel safe, comfortable in placing my valuables at this location. Keep up the GREAT Job and Thank you
Recommended: Yes
barbara bice
May 30, 2017
AMAZING PROFESSIONAL FACILITY! Staff is prompt, courteous and knowledgeable! Clean facility, clean restrooms, nice cool ac! This is a wonderful trust worthy location! Thankful we used Trena at the Owen Tech storage! She is the best!
Recommended: Yes
Martha George Withers
Apr 29, 2017
Great customer service, prices, and facilities. Trena understood what we needed and explained everything very clearly. She made suggestions, but wasn't pushy. She made the process of getting a new storage spot quick and enjoyable!
Recommended: Yes
Beatriz Mercado
Apr 05, 2017
Great staff and facility
Very nice, Kim was very helpful.
Recommended: Yes
Marisol Gutierrez
Mar 29, 2017
Awesome
Love the first month free deal! I checked out other storage places. Rates are higher and it's not temperature -controlled. What kind of a deal is that? Cameras are all over the in addition to a gate.. place so safety and security is expected . Thank you for having public storage in this area. More renters to come and I hope the rent does not go up!
Recommended: Yes
Jessica Ambriz
Mar 08, 2017
Friendly and helpful
I had been looking for a storage unit near my new apartment, although there were closer companies to my apartment I'm glad I went with Public Storage. The website had so much information from figuring out what size to get to helpful and entertaining videos on tips and tricks. When I went in to sign my paperwork they took me to see the locker to make sure the size I had picked was just the right size. They were so friendly and helpful that I just knew I picked the right company to work with. The facility was clean and well lit.
Recommended: Yes
Angela Spradley
Feb 24, 2017
Would recommend everyone to this Public Storage
The people are very friendly and professional. Facilities are clean, organized and safe. The prices are some of the lowest I have ever paid. I would recommend this Public Storage to everyone.
Recommended: Yes
Rinnie
Jan 04, 2017
Stellar customer service and. Clean facility.
The customer service is amazing and the facility is spotless clean. Great experience and virtually painless.
Recommended: Yes
CMBailey
Nov 05, 2016
Good customer service
My husband and I moved a 4 bedroom home by ourselves in one weekend. Well, first I scheduled our move in for a Sunday, but called on Saturday to see if they were willing to change it to that day. They were very accommodating and even seemed excited. Tre showed us around, told and showed us where our unit would be. We decided on that particular one. The things we did not like was the extra fees that were told when after we'd already decided on everything: the cylinder lock, insurance, etc. Also, the weekend is a busy moving day. There was a car parked in the loading zone, that was just parked with a bunch of kids. They were not unloading or loading anything. We would've preferred if a staff member would've gone out there and told them to move. But, all in all, we had a good experience.
Recommended: Yes
Frank Cobb
Oct 19, 2016
Excellent service and atmosphere
David and coworker, Trey, I think were friendly and helpful. I toured my space and was shown how to access it. The conditions were clean and appealing. I appreciate the assistance and feel confident about the security of the things I will store there.
Recommended: Yes
Myra Alexander
Oct 06, 2016
Recent rental
Staff at the Owen-Tech Location in Austin, TX were excellent and very customer oriented.
Recommended: Yes
Melody W
Aug 09, 2016
Clean and affordable
I would definitely recommend this location. I found the unit that was best for my needs and Trena is awesome!
Recommended: Yes
Charles
Aug 02, 2016
Awesome place
Awesome climate controlled place. Easy access. Dolley carts offered for loading. Smells nice inside. Great special though without the special I cant afford the monthly rate on the 10x15. Could use a few more dolley carts on busier move dats but most ofbthe time there are plenty. Very friendly staff.
Recommended: Yes
LC
Jul 19, 2016
hidden charges ?
There were too many hidden charges that I was not aware of when making the reservation, insurance which I could have transferred from renters, their lock I had to get I was told I would be spending $25 when I made my reservation which actually turned out to be $65.
Recommended: Yes
Holly Findlay
May 26, 2016
Awesome brand new storage place!
The people working at this public storage were super nice and made it easy for us to get a unit. They even helped us decide what size unit we needed and it was a great experience.
Recommended: Yes
Sally Espinosa
May 07, 2016
Home away from home
I love my storage room. Great size . great Price. great Location. Friendly safe place to store my belongings. I have peace knowing everything is a-ok.
Recommended: Yes
Elisa Gonzalez
Apr 09, 2014
Can't Beat the Service Here
I strongly recommend this Public Storage. The people who work here are so helpful, especially the manager. I can honestly say that I have received superior service here.
Recommended: Yes
